Fan Shop TODAYReviews 24

Ordered a Buffalo Bills snack helmet. Never received it. Asked when delivery would happen and was told twice there was no stock and I could get refunded which I said yes please. No refund. More emails with no response. Did online chat and they said "yep" when I asked for a refund. I then asked when would the refund be issued and no response 3 times. Looks to me like I've been blocked as I tried another chat and no response. Unprofessional and most of all out $100. This company is a complete joke and I will be pushing forward. Buyer beware with these crooks. Grow a set and get back to your customers in a timely manner. Should be 0 stars

The product was delivered in a timely fashion but return it because of incorrect packaging. Said the Buffalo Bills on the box when I ordered KC Chiefs, so it was returned unopened. I didn't even open the package and later was told the Chiefs product was inside. Lance was patient with a refund mix up on my part. Sorry Lance. Would have been a 5 star rating otherwise.

I received an email from the company advising they are shipping the order and have refunded me to make things right. The order was sent overnight and I received it this morning! I am seriously now very impressed. The product was just as described and good quality too.

I ordered an item that was out of stock on every other sports merchandise website. I emailed Fan Shop Today to ensure it was in stock. Lance responded very promptly. The item was received within a few days of ordering and was exactly as described. It was a great experience overall.

I ordered a pair of shoes on 9/04/2022. Six weeks later I had not heard anything so I emailed the company. They responded the same day and explained that the pair I ordered were on back order. I did not want to wait any longer so they shipped me out a different pair that were very similar with 1 day shipping. I think they probably should have sent a notice or two explaining why the order was taking so long but all in all they were very responsive and had very good customer service when I reached out to them. Very happy in the end and will certainly order from them again.

They ran out of stock for my item and provided alternatives to assist. Deliver was timely. Recommend. Them for sure!

I ordered a Buffalo Bills inflatable Santa on 11/2/21 with an anticipated ship date of 11/22/21. When I did not receive by mid December I emailed them and was told they were still awaiting shipment from the supplier but would ship as soon as they received the item. I emailed a few more times regarding status and received prompt replies every time with an explanation of their issues with supplier and was offered to get refunded if that's what I wanted. As I really wanted the item I chose to wait it out. By the end of January my patience had run out and I requested a refund which was again promptly acknowledged. Within a couple days I received an email from them stating that they had received shipping confirmation from supplier and asked if I still wanted item, if so they could reverse my refund. I agreed and within a week they shipped the Santa to me.

Even though it took 2 extra months beyond original shipping date they responded every time I had a question and were informative and kind, even as they were equally frustrated with the situation. Again great customer service, especially Lance, who kept me up to date! I will definitely buy from Fan Shop Today again and look forward to using my Santa next Christmas!

Ordered a hoodie that wasn't available anymore for Washington Nationals in red Majestic brand. Only down side was trying to find the size I wanted. Went to the next closest of an XL and will make it work. Fast shipping.

I had some issues with the product I received from Fan Shop. But I've always said that what separates an average business from a good one is how they respond when things don't go as planned. Fan Shop took the extra step to make this transaction right.
Thank you.

Washington Redskins Mirror License Plate looks great, was here in two weeks. Going to enjoy it on the front of my lifted Tahoe in what seems to be Steeler country in West Virginia!

The company had the best price & worked hard to get it here before Christmas. It made our holiday to see our friends' so surprised with their mascot!