Fan Shop TODAY Reviews Summary
The company has garnered a reputation for responsive and helpful customer service, particularly through a representative named Lance, who is frequently praised for his prompt communication and problem-solving abilities. Customers appreciate the quality and timely delivery of products, with many expressing satisfaction with their purchases. However, concerns arise regarding stock availability and delays in order fulfillment, leading to frustrations over refunds and lack of timely updates. Overall, while the company demonstrates a commitment to customer satisfaction, it faces challenges in inventory management and consistent communication during order issues.
This summary is generated by AI, based on text from customer reviews
Love the Minnesota Vikings NFL Team Pride Laser Light so much, and thank you very much for your clean and prompt service.
I wasn't sure what size shoes to get for my boyfriend. The site said to get half a size bigger, so I did that. When the shoes showed up they looked really big. So I contacted the seller and asked them what their return policy was. Lance emailed back and told me they would send a return shipping label and replace the shoes with the correct size. When I explained that it was a surprise for Christmas we came up with a plan to have him try on the shoes without him seeing them. The shoes did fit, and it was very pleasant working with Lance to figure out what to do.
The shoes are awesome. No question about it. But what will keep me coming back is knowing that my business is important to fan shop today.
Exceptional customer service! I will for sure be ordering from here again! They were very helpful when we have to make an exchange.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members