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FanPass has a rating of 2.29 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FanPass most frequently mention several times problems. FanPass ranks 621st among Marketplace sites.
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No positive highlights yet
I was in massive need for a ticket for the Manchester derby this past Sunday being a city fan I was panicking leading up to the day as I seen some bad reviews from people on the reviews I was having faith getting into the stadium I bought from a scammer a few days before on Facebook so fanpass saved the day I got in with decent seats when I got past the turnstiles I had a fist pump of delight with my ticket being genuine and we won 3-1 the only criticism i would give is the price it cost me for the ticket and the add on fee but with it being a derby I guess it would be expensive fanpass thank you you guys saved the day
Certainly the worst company you will find, they should be removed from selling tickets. Ordered and paid for tickets for Liverpool match. Two weeks before game told that tickets were no longer available and that no alternatives were available. This after I having booked non refundable flights and accommodation. Company refused to refund money for flights and accommodation. DO NOT USE UNLESS YOU WANT TO BE CONNED. Case is gone to Liverpool F.C. And Police for investigations which are ongoing.
I booked tickets for a match on this coming sunday for my daughters birthday
That cost me £740. They got cancelled this evening 36 houes before with no refund no email nothing!. I emailed them to get an automated response. I now have a heartbroken child who has nothing for her birthday now as i have been ripped off by this company
Avoid this site if you think you've bought tickets not gauranteed to get them joke take your money though
Hello William
Thank you for your message
If you are unfamiliar with Fanpass then your review is understandable. Sorry if you did not notice but indeed we are an intermediary platform between sellers and buyers. Therefore, all sellers needs to accept their sales to make sure tickets are still available to be provided. This acceptation process is similar to many marketplace from other industry as well.
Your seller has not accepted the sale and you have been notified by email automatically. This means that your payment has been automatically released to your account in a form of a reversal - please read below:
In the case of a reversal you won't see a refund credit on your statement—you'll just see the original authorization drop off your statement entirely after a few days. There will be no payment, and no refund. It'll appear as if the whole transaction never happened. Your bank should be able to confirm this for you.
For more information, you can feel free to connect at contact@fanpass.co.uk:)
Best,
Fanpass Support
I have ordered a ticket for Saturdays game Aston Villa v Chelsea & have heard nothing with the game being 2 days away?
Hello Kieron
Thank you for your message:)
For any enquiries related to your purchase, please feel free to reach us at contact@fanpass.co.uk
Best,
Fanpass Support
Well, because of my experience with Fanpass, I read all of the Terms & Conditions of the website, and the least we can say is that they do not respect them.
We're told that buyers are protected just after they placed an order for a ticket, this cannot be more wrong. So, I chose 2 tickets at a fairly price for a football game. Turns out that the seller has to confirm the sell and has 24h to do so.
So my seller never confirmed my first order, and 24h after, the same tickets were back on sell. I immediatly buy them again, and send a message to the Fanpass teams. I got a fast answer telling me that this can occurs, and that the tickets are automatically put back on sell but only once.
Just so you know, the T&C of FanPass actually "covers" this situation, saying that the seller should then be financially penalised, and that the buyer will recieve FanPass help to get same or above category tickets for the same price.
To provide such help, FanPass charges every transaction with extremly high fees (£165 for me, so 50% of my total price).
Now guess what?! The seller does not confirm the sell a second time (as expected), but the tickets are AGAIN back on the list. So I bought them again, just to prove that FanPass, is totally messing with this.
What does it mean? Well first, FanPass obviously lied to me. Second, they do not respect their T&C even tough they charge you with extremly large fees. Last but not least, it is totally possible for anyone to put scams offers on any sport event so you can lower the price as you wishes it.
Indeed, as the penalties and guarentees of FanPass are inexistant, well you don't even know if the offer you're choosing really exists.
Anyway, something to avoid at all cost in my opinion. I am waiting for an another answer from them regarding this situation, but I doubt this will change anything.
Hello Jane,
Thank you for your message
We are a secondary ticketing exchange platform: if you purchase a ticket, the seller need to confirm the sale first within 24 hour in order to avoid any kind of scam and secure all the transaction.
Therefor, if the seller does not accept the sale, you won't be even debited for your purchase (what we call a 'pre-authorization' from your bank)
If you are unfamiliar with the secondary ticketing platform, we understand your message. Please note that this process is the same for all other marketplace in the secondary ticketing market
Best,
Fanpass Support
Gain trust and grow your business with customer reviews.
Fanpass is a marketplace which allows people to buy and sell tickets all around the world.
Hello Jade,
Thank you for your message
We are very sorry to hear that your experience with us was not satisfactory!
Please feel free to email us at contact@fanpass.co.uk should you need any more information
Best,
Fanpass Support