FanPass

Fanpass scammed me, my son on his birthday! We spent the whole Sunday to see the West Ham-Burnley match, we couldn't get in because the tickets were blocked. I never recommend fanpass again.

I purchased 2 tickets for the Liverpool Luton game and this is what I now know now. I have attached photos showing all this.

Once purchased screenshots of the tickets are sent. I purchased 2 KOP end and got sent 2 Anfield Rd. At the gate the screenshots wouldn't work. The staff explained screenshots don't work and that I would need a link allowing me to download the tickets into my phone wallet. LFC use NFC, near field communication. Same as paying contact in shop with phone.

Here is your problem. The seller will not want to send link as once the tickets are in your wallet you own that ticket, as most of the tickets being sold are from matches of a season ticket holder. Once its in your wallet they have no access to it.

My seller after some back and for didn't send me the link and we got in. Once the Luton game was over the ticket in my wallet updated to the next LFC game. I could have kept them and attended the rest of LFC home games.

You can see the download in my wallet has the small contactless symbol at the top and says show code at bottom. Seller hits show code and screenshots it and that is what I was sent after purchase. You will also notice they are different parts of the ground. I have included some text with seller which took place at the ground

See all my attachments. You will not get into anfield with a screenshot of a ticket! Period!

DO NOT USE
DO NOT USE - COMPLETE SCAMMERS! Been chasing tickets since I ordered them last August, explained they are for my son's 13th and that we have an 8 hour round trip, "oh don't worry tickets will arrive" …. Well they did yesterday, less than 24 hours before the game, so booked a last minute hotel, drive to Manchester (4 hours away) after a full days work only to arrive at the stadium today to be told they are two fraudulent junior tickets that have been used multiple times. Surrounded by families in the same boat. Utterly disgusting behaviour. You've no moral compass but you
Don't care about that when you are making a quick buck. I will be hounding you for my money back and will be making sure EVERYBODY knows what scammers you are. In fact I'm going to report you to ActionFraud as well as Watchdog.

I was scammed twice by this website.
First, they provided me with false tickets and I was refused to enter the game.
Second, when I complained and provided all the documents they asked for, they told me I didn't provide them in time (which I did) and they don't want to refund.
So my honest advice to anyone reading - AVOID the SCAMMERS.

Fan pass
PLEASE DO NOT USE THIS COMPANY
I PURCHASED 2 Liverpool v Man Utd 17/12/23 tickets for over £1000 - we stayed in Liverpool all weekend & was sent tickets on WhatsApp a day before the game- on arrival to the turnstiles we were told the tickets were duplicated & had already been used

Purchased two tickets for Man U game for this Sunday 19th Feb. Still waiting on them said it's a trusted seller giving them. My anxiety is through the roof. This is a surprise for my son. Got hotel booked trains etc! Those of you who didn't receive tickets or gain entry with the ones they gave you. Did your bank give the money back with it being a scam? I paid £298 for two tickets

I ordered my tickets and emailed my queries about not receiving them but was told they were being sent to me. After 12 hours I still hadn't received them and was told to be patient as the seller has up to 24 hours before the day to send them however I still haven't received them and now FanPass has gone completely silent. I'm really disappointed because I have booked a hotel in Manchester which is now non refundable because i've left it too long to cancel it.

I purchased 2 tickets for the Chelsea v Liverpool game at Stamford Bridge. They were both simply rejected outright when I arrived at the game. The ticket had different names than mine and my acquaintance. The ticket steward, straigh up stated, along the lines, that fanpass is not an authorized seller/reseller, and you can not or should not purchase from there. I lost a large amount of money!, I got robbed. They should be closed down!

I've emailed them and will see what happends now. I will update with news once I get an email back.

Tickets weren't received when we were told they would be, no correspondence when asking what was happening as it was less than 24hrs before we needed them and got fobbed off twice. Ended up having to buy another set of tickets so ended up paying out £1000 in total. Tried multiple times to contact them for a refund and surprise, surprise no response!
Absolutely appalling company, do not buy with them unless you like added stress in your life.
Still no help from you and after copious amounts of requests for the complaint form nothing has been received. Your company should be shut down so you can stop taking advantage of people who want to make memories!

I purchased e-tickets over two weeks ago and have still not received the download.
I have paid for flights and hotel as we aren't from London.
This was booked for my sons 16th birthday.
I emailed fanpass and still haven't had any reply.
Do I need to phone my credit card company and report as fraud to get my money back?

After a pathetic response to my previous post, I have contacted Fanpass several times to ask why they would pay a seller when they had not provided tickets as agreed, and why they would not reimburse the buyer.

They have ignored all contact.

Please be aware that the only objective of these people is to make money for themselves, and to not do anything if you're conned.

Bought two tickets for Manchester United vs Nottingham Forest. Went to the stadium at the match day to find out they were fake. Outright rejected entry. Flew all the way from California for the match. Have contacted them about the refund. Will post the update here on how it goes.

I have purchased a ticket from fanpass Chelsea vs Tottenham 23/01/22, i selected a specific section which is ELS4 in the middle. When I received my ticket I found out that the ticket was in a section called ELS1 which was next to the away end right im the corner at Stamford bridge. I made a complaint to Fanpass but they didn't want to resolve the issue, what they try say is that section ELS4 counts for the whole east stand lower sections! This was not the case when I purchased my ticket because you could choose any section on east stand lower at the time! My ticket stated that it was ELS4 Row: best! I was expecting to be sitting in the middle for the price I paid but I sat in the corner of the stadium and felt soo disappointed and robbed. Fanpass still keep ignoring me and I wanted to know if anyone knew how i could take this matter further! I'm sick and tired of them ignoring every message I send! I have proof of the section i purchased and the ticket I was given. The funny thing out of all this is the fact they try to tell me ELS4 now counts for the whole east stand lower section after I complained about my ticket! Just for them to cover themselves!

Paid to see Chelsea v Liverpool.
Paid months ago, with ticket to be shipped via DPS.
No ticket by day of match so contact Fanpass.
Eventually, an hour before the match, get an email from "trusted seller" with supposed ticket included, saying the delay had been "email issues".
This was way too late - there was no way I could get to the game in time.

Why did I not receive the ticket in the post? Apparently concerns about counterfeiting.
If tickets are coming from "trusted sellers", why is there a concern about counterfeiting?

Fanpass would not refund my money, so presumably they pass on the money I paid to the "trusted seller".
The "trusted seller" who has since failed to respond to any of my emails, and who had clearly made up a fake company name.

Don't be duped into thinking you'll definitely get what you pay for - you won't. Fanpass are soulless, spineless, cowardly little parasites that feed off people's genuine passion and desire to attend top flight matches, and hide behind semi-literate responses when people get conned. They then stop responding altogether.

Their Facebook and Twitter pages are now archived, which will tell you all you need to know about the volume of complaints that came their way.

Of course, to resolve matters they could simply reimburse buyers rather than pay "trusted sellers" when buyers don't receive what they paid for.

I hope you read this post BEFORE using Fanpass!

Update:
Thank you for your response, which seems to be a standard cut-and-paste job reply.

It's good that you've made it clear that no one gets their money back, even if they don't get the tickets or if the tickets aren't received in time.

BUYERS BEWARE - YOU HAVE NO PROTECTION FROM SELLERS WHO DON'T PROVIDE TICKETS

I have tried twice to purchase tickets for myself and my Dad to go to a Spurs game on 11th May v Nottingham Forest. He is a lifelong Tottenham fan. Both times my purchase has been rejected by the sellers with no explanation as to why.
Thank you

First don't let the first couple of 5 star reviews fool you like it fooled me. I listed two tickets a week ago for the Arsenal V Manchester City match that's playing today (01/01/22). The listing was fairly easy to do. My only issue was when both my listings had completely vanished after a couple of days, and after emailing fanpass twice (normal email + complaints email) regarding this I heard nothing back (still waiting). I've been robbed of around £200 in broad daylight. FYI, when you list tickets, you have the option to upload a screenshot of the ticket itself (if its an e-ticket which mine was), and like the idiot I am I did this in hopes of proving I was legit-had the tickets. What makes this worse is that I wasn't scammed by other users - I was scrammed by the people working at ScamPass themselves. Writing this review so you can make the right choice and avoid this site, and also the 0.0001 chance FanPass respond and reimburse my stolen tickets.

We purchase tickets 2 months before the event, fanpass confirm the purchase and 1 week before the event they just cancel my order since prices of tickets triple them self and we already book flights and hotels and now tickets are over 1000 pound each.
Also they not responding to emails this company is 1 big scam be carful guys..

My son was scammed by fanpass for Chelsea v Aston Villa 3rd round Carabao Cup tickets on 22nd September 2021 at Chelsea. He is 19 and travelled to London for their first time on his own paying a lot for trains only to be turned away at the ticket office for fraudulent tickets sold by you, what a useless company you are if you cannot even verify a ticket he paid £60 x 2 for

Bought 3 Liverpool- Leicester tickets on 31-1, came all the way from the Netherlands, refused entry at game and tickets taken away. I reported Fanpass. Got one reaction that they want some proof. I've send what they requested. Never heard any reaction after that. Dont use them!

Update in response to the reaction of fanpass: we've already send this document several times. This evening again.

I bought two tickets yesterday for Saturday's match chelsea norwich one for me and one for my girlfriend and there are different names on them not ours. What can be done when I receive the tickets because there are 48 hours until the match. I want to know what happened, I hope isn't a fraud.

Take the day off work, pay for travel to the football match, pay for accomodation, arrive at ground to find out someone else already has the same ticket and therefore we can't get in. Then pay for travel back home. What a kick in the teeth! *******@fanpass do nothing at all. Replied to the very first message only and nothing after that despite several chases and shared documentation. Absolute joke!

I have been emailing fan pass who didn't send out my tickets and have been getting no response! The game is tomorrow and order still says delivery pending!

They deleted my review twice!

After disputing with FanPass about a refund for weeks. I reached out to the PR group for the club I was supposed to be viewing to get their thoughts on fanpass not refunding and treating customers this way. I received this message in return "Fan pass is an illegal third party sale site." I had no idea this was illegal, and now realize why they are so difficult to work with- another red flag is not having a contact phone number. We are on lockdown, and in the midst of a pandemic, but still they will not refund for a postponed sporting event. Are you serious?! Guidelines should change under these circumstances- just like every other reputable company is currently doing!

This is not how you treat customers. AirBnb issued a statement across their platform saying they will refund all customers (both owners and renters)- and they are a similar platform in which they are the middle man- but I suppose they are legal. Blows my mind that fan pass as a company doesn't recognize extenuating circumstances deserving a refund.