Arrived at the movies, with the tickets I purchased from fandango, the cashier could not confirm them and I was forced to buy another set of tickets, by this time it was already passed the movie showtime, so I had to try and get a refund through the live chat. I was told that since it was already passed showtime I could no longer receive a refund or credit. I will make it my personal goal to advise anyone I know not to use their service.
I waited in line for The Last Jedi tickets for an hour, completed the order and then when i selected "complete order" it kicked me after spending $102.84 for my tickets. All this after the site repeatedly crashing over and over and over. This site is absolute garbage and i hate that there's no other options for prep-ordering tickets.
Fandango is horrible. Wasted $5.40 on a convenience fee that did absolutely nothing for me. Thought I would get a ticket to print out to avoid the lines to pay for a ticket. Nope still have to wait in line to get the ticket and now I am out $5.40 which means my popcorn! What a scam
I rented a movie but was unable to watch it. Contacted them via their chatbox and was told to get ahold of Roku for a refund. Yet in the roku invoice it says to contact Fandango for refunds. Last time I am ever using Fandango. Will start renting my movies from Prime from now on, as they are way more reliable.
I used Fandango to buy 3 tickets. When I got to the theater only 2 printed. I could not get customer service on the line, so I ended up paying for another ticket. I then emailed fandango asking for a refund. They send an automatic reply saying my message will be looked into within 48 hours. A week goes by and then I get another email asking if I still have the problem. I respond multiple times but the email keeps bouncing back to me. All in all the customer service sucks. I have uninstalled Fandango and instead have gone to AMC stubs, and the Movie Tavern website.
I ordered tickets for a dinner theater movie and never got confirmation. I went online to Fandango and waited 11 min. To get to chat. The guy basically told me to bad go to another movie. The next movie was at 10 pm the perfect time for a dinner movie with your 2 kids.
I ordered 2 tickets for a saturday showing. I went to pick up the tickets and they were for friday and it was for 4 tickets. They would not do anything about it, so I guess Im out. I will never use them again. I wish I would have read reviews first.
The sucketh is large at Scamdango... Unless you are looking for movie times, stay away. DO NOT buy gift cards from or to use ON Fandango. I went to use a $25 gift card I had received from my sister, and after using two different browsers I continued to where the sale was finalized only to receive "Internal Site Error" messages. As an added "bonus" there was a $1.35 "convenience fee" on each ticket, which amounts to a %19 charge per ticket. That means 19% of the card I will never get to use. I tried "Live Chat" for assistance. When I got on I was 31st in the queue (sounds like lots of problems at Fandango) and a 19-20 minute wait time. After 35 minutes I got hold of someone (not entirely sure it was a real person to start with) but by then it was... time to go to the movie, where I got to lay out $25 REAL dollars for tickets although I had a gift card... never again.
Purchased tix for the wrong time. Charged a $23 Convenience Fee. Was told by the live chat operator that it could not be refunded; this is why there is a "review your order" prior to purchase AND if I need to review their policies to click on the link attached. Then when I asked to SPEAK to a manager, the operator said ok, they'll find a manager for me. Then some how i was mysteriously disconnected.
I had recently bought movie tickets on Fandango but was unable to make the show on time. My internet and phone was out so I couldn't call or use the web to request an exchange before their 2 hour cutoff. I contacted "customer service" and was basically told "too bad".
That's the last time I use them.
I'm in the process of moving, so I wanted to use my rewards to take my daughters to see a movie. I knew I had rewards saved up, but didn't realize they expired, I know my bad. So I chatted with someone asking them to please credit me some of them back because I'm in the process of moving and I can't use any money on my credit cards until I close. Straight up told me no sorry company policy. Whatevs.
No Waiting In LIne - Fandango is the best invention EVER. I love how I can purchase tix online and when I arrive at the theatre, head straight towards the kiosks (pass the long lines) to get my tickets printed. Awesome! =)
Fandango double charged me for movie tickets. After the movie I went to dinner pulled up my bank account to find the double charge. I called them they said they'd be put in a ticket to a supervisor. Less than 24 hours later I got an email saying rhey would not refund me for the double charge, stating that I needed to call before showtime to be refunded. The problem is THEY screwed up and double charged me. I didn't just buy a ticket and not ho. So I disputed the charge with my bank and will be getting my money back and Fandango will never see another dime from our family.
Upon looking on facebook this is not an isolated incident. Tons of customers for wearing reasons not being refunded for something that isn't their fault. I even saw one where the guy is theater caught fire and they couldn't physically show the movie fandango told him "sorry no refunds"
Screw Fandango
Fandango has horrible customer service! You cannot get in contact with anyone and when you finally do that are completely unhelpful! I Requested a refund over a month ago and never received it. When i FINALLY got to speak with someone i was told they showed the refund was already processed! WRONG! I never received anything. They are liars and thieves. On top of all of this i was told i had to screenshot my bank account and send it to them to prove it was never received. Sounds like bs to me. How does that prove anything when I cannot prove that the credit card I used is connected to that account? ENRAGED!
We bought tickets for a movie the Fandango did not have it listed as a Sensory move for children with sensory issues. If we had know we would have bought tickets for a different time. We where unable to hear the move. Fandango said it was not there problem. I will never buy tickets from them again.
$#*! site,, over priced fee of $2:70. To process on tickets,,, too many steps to redeem a gift card,, print out a ticket and then take it to a kiosk,, to get a Real ticket,,,, what a F in joke,,,, please go out of business!
Sitting here in England trying to book tickets to see Star Wars in December when I go over to see my girlfriend. Twice I've tried booking via this site. Once in work and once at home. In work I used three different browsers going into their site via their homepage and search engine egine results with no luck. From home using Chrome directly via their front page. In all cases I got a 502 error meaning their servers were failing. Extremely disappointed.
I bought a movie with a free movie voucher on it. Set my date and paid the convenience fee. Then I find out I have a birthday dinner the same day. I asked customer service to change the date for me. They refunded my $2 and took my ticket. Thanks for ruining my birthday fandango!
The grand kids put money on a fandango gift card. Sent five minutes generating and printing the ticket went to the theater and was told I had to stand in the line the fandango ticket is the same as a credit card. The ticket needed scanned ok I presented the ticket along with my reward card and was told reward card is void when using Fandango. So I spent more time and printing cost for the ticket lost reward credits. Attempted to get a credit back to the kids for the gift money and fandango said no refunds and hung up. Not sure why fandango exists
Why buy from them when you can buy directly from the theate, terrible customer service and policy. I could not get credit or a refund when my son pur the wrong movie theater ticket. Clearly the tickets didn't get scanned and we purchased 20 minutes before the movie started
Overview
The company has garnered significant negative feedback, primarily centered around its customer service and refund policies. Customers frequently report difficulties in obtaining refunds or resolving issues, often facing long wait times and unhelpful automated responses. Complaints highlight misleading ticket information and website glitches that lead to erroneous purchases, further exacerbating customer frustration. While some customers express disappointment with the service, there are few mentions of positive experiences, indicating a general sentiment of dissatisfaction. Overall, the company appears to struggle with effective customer support and transparency, leading many to seek alternatives for their movie ticket purchases.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members