FanaticsReviews 3,945

I've tried for the past two years to get the Army Jersey (t-shirt) for the Army vs Navy game. Last year and this year I paid for 2 day shipping. These guys can't figure out what 2 day shipping is. Last years order placed on 12/3/21 and arrived on 12/16/21. I figured last year with all the "supply chain" issues okay maybe. This year I ordered on 12/2/22 and as of today (12/9/22) it has not arrived. Don't order from this site if you want something in a timely manner.

I ordered a jersey for my boyfriend for Christmas way before Thanksgiving. It's all he wanted for Christmas, so I ordered it off of the NBA store associated with fanatics and paid a lot for it. Their guarantee is "order today, get it by Christmas" so I was excited. Two weeks before Christmas, the arrival date changed to after the new year. Obviously in anger, I called the customer service number quite a few times and one lady told me that she would get the jersey here by Christmas. She lied. The jersey is completely sold out and unavailable until after Valentines day. Fanatics sold me this jersey and waited until two weeks before Christmas to tell me that it is totally sold out. They offered 30% off and free shipping for the inconvenience, but I don't want the deals. I want the jersey. I will never shop here ever again. There are better companies to buy from, do NOT give fanatics any of your money.

The products they are selling online are inferior products. You should look elsewhere if you want quality products. I should have read the reviews before I ordered.

Please do yourself a favor and never order anything from fanatics! This company has twice taken my money at the holidays and the item i purchase never arrives. Both times I have had to track the package and speak with customer service. In speaking with customer service, they proceed to lie to me and tell me the package was lost; however, their own tracking partner shows the item was never shipped. So after 2 weeks of waiting, I am out of a gift for someone and out of time. The simple truth is, Fanatics lies to their customers. When I spoke with a supervisor, after going through 3 customer service reps who keep telling me the item was lost, and demanding to be told the truth, I am told there was a computer glitch at time of ordering and they never actually had the item in stock. Yet they never thought to reach out to me to notify me of that glitch in a timely fashion so I could make other arrangements. Surely I cannot be the only one who was impacted by this glitch? Such a large company having a "glitch " at the holidays is suspect! This company is a joke and I would never order from them again! Their attempts at service recovery are also piss poor!

It's been 2 months since my order didn't arrive. Their chat option is constantly disabled, they don't respond to emails (5 I sent) and had to wait 40 minutes on the phone for them to tell me its my banks fault my refund didn't arrive. I told them politely that's not true and he raised his voice at me. I asked to speak to someone higher and he made it obvious that was a hassle, put me on hold then told me she had gone home. In the end begrudgingly he said he would send an urgent email. Then sighed and said see ya before hanging up. Worst customer service I've ever encountered. Still don't have my refund.

Ordered a hat and used the same shipping and billing address. Somehow my order was shipped to a town 30 mins north of my address. The best part I can't even get the hat now because it's out of stock. I can feel free to keep checking back though. Thanks.

No way of returning anything if you don't have an order number…. Can't speak with a live representative… connects you to a computer… spent hours with no results! I have ordered many times from Fanatics… but this is the last time!

After realizing I had ordered the wrong jersey within 36 hrs, I was told it was too late to change to the correct one. Amazon would of had no issues at all.Now I wait for 10 days for the jersey, when it comes I do a return, get a refund, and then it'll be too late for the one I wanted. Never again!

Ordered a Tom Brady jersey for the boyfriend and he's been a hunt for it for months for his size. I thought what a great birthday gift if I could find it. I've been looking at EVERY website possible and I was out of luck. Even with fantatics. Till one day I looked again and BAM! ONE LEFT. So I jumped on it. 30% off and next day shipping. I got a steal. Note.many BF's birthday was the week after. It's been 4 days and still my order was in PROCESSING MODE. Thats when I started to worry and contacted customer service not once but 3 times. First time guy said my order was shipping that night. Next day I checked same thing. So contacted them again... And same response. So next day I saw it was the same status and at this point I was furious. So I contacted them again and sorry to say but lost it. When finally someone gave me a straight forward answer and not beating around the bushes. I don't mind waiting for it as it is the holidays and delays are expected. But don't be putting my hopes up just to be disappointed. Tell me straight up. So let's say I didn't get it on time this could of been a Christmas gift and I could of bought something else in the mean time. It came a day before his birthday. When came I had to inspect it as there were a lot of comments says fraud. So I had to be sure. Everything seems to be legit and proper. My only down fall was the numbers had some red stain on them which I did not like. Thankfully I was able to get it off. I just would of appreciated if I'm paying that price that I would be getting something that's perfect. If the stain didn't come off I would of definitely done a return.

It's always a joy to try to take advantage of a sale and you found a couple items you want. You selected one of them and order it. A week later your order is cancelled with no explanation. After talking to a sales rep they apparently never had enough of the item in stock to cover the order. Too late now to order the other item at sale price. Thanks Fanatics for teaching me a valuable lesson, never trust you again.

An item was purchased through this site online at a cyber Monday sale. Item came extremely fast. However it was not the color purchased. When dealing with costumer service their reply was if you are not satisfied with your purchase
You may return it. The item is no longer in stock that I originally purchased. Would not take any blame for miss shipment Or try to compensate a customer for there error even the slightest with a discount coupon or anything. Poor poor customer service

Bought a shirt on 11/30/22, was offered free next day shipping, which is the only reason I bought the shirt, now I see that I'm not getting it next day, I'm getting it on the standard 5 to 6 day ground shipping. It's disgusting how they reel you in with free offers, and when you bite the bait, they hook you in. It's all a lie, this was going to be a gift, for someone that won't be here when the shirt arrives, that was the purpose of getting it next day.

I had a good service returning item and the raison was because it was in US money so came up with a huge difference for the price with shipping and exchange money.

Fanatic should write down at the end of the price US.
Thank you for your understanding and good service.

If you don't like the item, you won't get a full refund. Their customer service rep assured me I would get a full refund including shipping fees ($4.99), just not handling fees ($1.99) prior to returning the item. Upon return of the item, I only got a partial refund. I paid $51.91 & got $35 back. After speaking to a different customer service rep, she issued another $9.99 refund (to cover shipping the item back costs, which I was never informed I would be responsible for. I was told to use the free shipping label they provided), but I still never got my full refund as promised. Good luck if you purchase from here. Hopefully you like the item & don't need to make any returns. The item that was delivered to me felt like a $5 Walmart sweatshirt with a label sewn on.

I ordered my personalized Seahawks cup and my Dallas Cowboys cup arrived with my wife's make on it. After trying to find something other then AI customer service I found a number where I got to talk to someone I couldn't understand. They instructed me to wait until the arrival time had passed (it was early) to be able to get a refund. That's 7 days from now. Plus I've got to call them back on that day. This company is behind the times. Unprofessional and complete garbage.

Ordered a Philadelphia 76ers baby package with a cute onesie on october 9th, it said it would ship the latest october 24th. When I realized my item did in fact not ship, I reached out to customer service who guaranteed delivery by november 14th. It is now november 28th and delivery date was pushed back to december 14th. What a joke.

I reached out to customer support on Instagram about a slight error on an item i got delivered and the engagement and help I got from Carson was terrific! Follow up was very good and outcome was exactly what I hoped for. Great quality merch too

Fanatics is incredibly disappointing. They will bill your credit card immediately, and not ship your purchase for weeks, if ever. Calling customer service, you'll get put on hold, then disconnected.

They are a money grab, and you'll wind up having to call your credit card company and marking their charges as fraudulent.

Do not use your debit card on Fanatics website as you will have tremendous difficulty getting your money back when your products never arrive.