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Fanatics has a rating of 3.4 stars from 3,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fanatics most frequently mention good quality, fast delivery, and free shipping. Fanatics ranks 1st among Jersey sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
Quality products from clothing to man cave decoration. Plenty of teams,schools,colleges,professional sports leagues to choose from. Gifts from infants to seniors. Never had a problem with fanatics.Great deals and sales.Products arrive on time,and have came in great condition! Clothing last. Material doesn't unravel or fade or shrink. I've been a customer for about 15+ years, and will continue to be a loyal customer. I've turned family and friends on to fanatics.👍
Christmas order was promised on December 22. Received several emails about delays with no mention of dates. Last email received on December 21 apologizing profusely for their customer inconvenience. They stated that they expect item will ship no later than January 5,2024. Poor business model. Not honest with customers since these delays are the rule, not the exception. Don't do business with them. Google has over 5,000 reviews for them and 83% are 1 star.
I love fanatics, their prices are reasonable, great customer service, quality products and easy to place orders, however - I had a very bad experience when I ordered a personalized jersey for my boyfriend's birthday - Fanatics used UPS solutions - they work with the US Postal Serv. And not once but TWICE they lost my order, after it got lost the first time I asked Fanatics to use a different shipper (I even offer to pay more for shipping) and I was told that was not an option so I took a chance and order it again and AGAIN it got lost. Other than that I love Fanatics
Though the person was very nice when I asked for the lost item to be replaced, I asked them to use a different shipper and they said they couldn't do that and as I expected the item was lost again
They have the best selection of sports fans products.
UPDATE to say that Fanatics immediately refunded my shipping costs. Thank you Fanatics. In addition they gave me 30% next order.
The shirts I ordered were fine. Worth the sale price. But the false advertisement of free shipping with ShopRunner which says if you sign up, which I did, then it's free shipping. BUT Fanatics still charged me $14.99 for 2 day shipping. I called and they would not refund the shipping because they said the shirts were on sale so therefore I can't have free shipping. That is absolutely garbage! And I will never buy from Fanatics again for that false advertisement. Recommend you use Amazon or Walmart to get these same products. Fanatics sells items with those other websites.
Products used:
Shirts
I really do enjoy the site for sports betting and the gear we order from their store is great. I get a little upset with there promotion emails. Those emails can be misleading and not stated that most them are for new customers only. They are still behind DraftKings and FanDuel when it comes to that.
Had a jersey ordered that was too big which they were happy to take back and let me reorder the right size. For the most part was very easy.
The other one made me upset because they sent a email out about bet $50 and get $250 in bonus bets. No where in the email did it only say for new customers. I made the bet and got nothing. Thought that was very rude since they didn’t state it was only for new customers
The free jersey promotion made me sign up
My only complaint is that the items I really wanted were always out of stock, even after months. So I had to settle on a secondary choice. Just wish I could shape the brim or visor better.
They have a large selection across a variety of sports leagues
Most orders are good and great price; however, I have had missing, damaged, or wrong items come instead.
Sometimes it's hard to navigate a return/refund on these items and the representative on the phone seemed a little confrontational.
Great deals on fan gear.
I have done quite a bit of business with fanatics and never had any issues.on august 25 I ordered a jersey.got confirmation etc was to arrive today sept 6.today I get email that it shipped and will arrive sept 14.not happy when i get 1 confirmation and then a totally different 1.does it all of the sudden take 22 days to recieve it?
Products used:
Jersey
I absolutely love my Lion's football hoodie, great quality & fit.
Ordered my husband one for Christmas, but didn't notice till recently, what looked like a tiny hole was actually an imperfection. Small stiches in the front. Bummer.
Saw it on Facebook.
I enjoy fanatics. They have good products and sales. I only wish that they had free returns/exchanges. It's not always easy to know what size you might need and having to pay to return or exchange is frustrating.
They had what I was looking for. I liked their sales prices.
Every garment of my team that I really love, it was found here. Wait for one of their promo and you may get it at a better price. The only issue I have is with the manufacturer direct that they don't ship outside the contiguous states.
They listened to the issue and solved it accordingly
Is the official store of every major sport
The products are great. The fact that you have to pay shipping and handling these days is not. Also, for returns, the fact that they subtract shipping cost from your return is crazy. Other than that, Fanatics is a great site to shop for all sports related items.
I was inquiring about the return policy.
Reliable and legitimate.
I have been shopping with Fanatics for a while now. Never had any problems with my orders and i like that I can use FanCash. I would say I don't like how quickly it expires. It shouldn't have an expiration date. If I spend over $100+ chances are Im not ordering anything right away again. Id be even more tempted to comeback if that FanCash never expired.
Well they kind of have a monopoly on everything so don't have much of an option on certain things. Unless I go to Packers pro shop or a local clothing place.
The product arrived in short order, material was excellent quality, the appearance was great, and the Michael Jordan logo was accurate (I'd thought it was in error- but apparently Michigan football is sponsored by Jordan.). David in Fanatics customer support was very responsive, informative, and helpful. I'd have given this review 5 stars, but it required posting a negative review to reach a human in customer service, which I'd love to see fixed.
Hello Laura, thank you for reaching out and we are grateful for the positive feedback! Thanks, David
It was easy to order two shirts, it took a week to get the first one and 10 days to get the second on in. The timeframe on delivery is what lost this transaction a star, from a company this large and being charged $8 for shipping and another $2 for handling, I expect better on delivery especially for the lack of weight in the shipment.
The quality of the clothing has been exceptional from Fanatics as well as the shipment of items, this order I was disappointed as I needed the shirts for signing day, a week in advance should be enough time.
Hello Matthew,
Thank you so much for the nice review! We truly value your business as a customer and appreciate your kind words as well! Thanks again, Shane
I didnt have an order #but CS was able to locate and initiate the return and label
Fair prices for NFL clothing
Jersey was a gift. Loved the color of the jersey but it ran small for a medium size. Purchase process was easy and delivered quickly.
Good selection, prices are decent, and shipped promptly.
The website is pretty easy to navigate. There is a good quantity of items to choose from.
Good quality
Love the products and the different deals! Only issue I have is shipping is almost never on time but that's fine, the products are great.
Authentic Products.
Purchased a bag for travel. Great item. A lot of room
Quality of item
For the most part, I've been happy with my purchases. I tend to find the T-Shirts to be of a lighter weight, thin and lesser quality product.
I love the products and the prices are reasonable, the problem is with the processing time and shipping, it is very slow compared to other online retailers. When you order something, you want it within a couple of days not a week + later. And you definitely don't want to pay double for "overnight "shipping
Great products
Everything was good. Selection was good...and the Fan Cash helped.
They had what I was looking for, at a price I could afford
Bought Dallas cowboys bedding and did the rinse before making bed and found stitching was imperfect and a previous purchase noticed my comforter looks like material separating as if it was being pulled apart like a rope!
For this imperfect material issues I have been dealing with being a caregiver for my sick wife, so I haven't really had time. At hospital now so right now I am doing survey
For my Dallas cowboys and sons teams
All went well especially with my previous purchase coming on sale and getting difference refunded!
Called in to check on my purchase that had come on sale a couple days after the time but was allowed to get the sale price refunded!
I've been shopping with fanatics for a few years now!
Received a one size fits all hat as afift for Christmas. It did not fit well & when I returned it, I did not get the full gift refund. I had to call & speak with an agent. After 15-20 it got worked out. I will order again from Fanatics though.
1st agent gave me wrong information. Second agent fixed the issue.
I had a good service returning item and the raison was because it was in US money so came up with a huge difference for the price with shipping and exchange money.
Fanatic should write down at the end of the price US.
Thank you for your understanding and good service.
Suzanne, we are terribly sorry to hear about your less than satisfactory experience with Fanatics. We were able to locate your order and show that it has been cancelled as requested. We would love a chance to make this right and have reached out to you via e-mail. We apologize again for the inconvenience this has caused Sincerely, Tina
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Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
http://fanaticsinc.com/about/our_history/
Hello Carmen, Thank you so much for your feedback! We are truly pleased that you had such a great experience and that you took the time out of your day to let us know. We appreciate all of the feedback we received, both positive and negative, but of course, the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks again, Sam