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The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
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Item was as described and everything I expected. Love it
Ordering was easy... can't wait to see the product
Ordering was easy... can't wait to see the product
Xmas made the delivery a bit crazy, overall Family Gifts co communicated well. My wife loves the piece.
I bought one for my parents, we lost one of my brothers when he was 5(hit by car) and and my other brother when he was 52(heart attack) and we lost one sister(miscarriage), then there's me and my two other sisters. I added all of us kids, and it brought mom to tears, So it was a perfect gift! They hung to on the wall immediately.
So far, so good. I'll leave further feedback when I see the product.
So far, so good. I'll leave further feedback when I see the product.
My wife cried when she opened the gift. I think that says it all!
I purchased four of the canvas prints for my family & they were a BIG HIT! I will definitely buy again & will tell all my friends.
I ordered two canvas style pics and they look great but one of them the wood frame came off! Not saying it was anyone's fault just worried because it scared me. Was it because it rushed to be put together that it was nailed/stapled together right. Was it because the delivery man missed treated it or was it me moving it from my house to my parents house to wrap and put under the Christmas tree. Either way my parents love theirs and have it up in their house and my Sister and brother-in-law love theirs and are planning on mounting it!
The whole process from start to finish was supposed to take 2 weeks tops. In fact I even received an email asking me to review my product when I had yet not received it. I got it nearly a month after ordering it. But I DID get it in time for Christmas —
The picture itself is gorgeous and my family is very excited about it. It's a bit darker than I expected it to be— but pretty nevertheless.
The product is nice but the delivery was lost and the item came a week after Christmas and was a Christmas present
Hope the product is as great as it looks on the website
Ordering was simple. It was a gift for my mom with the names of her kids and grandkids. She loves it!
Thank God, I got my gift in time. When I opened it, you could tell it was a RUSHED JOB. The canvas is loose and floppy, the bottome left corner is ripping. So NO, I was not pleased. Walgreens could have done a better job. I get you were in a rush, but does that mean quality should be minimized? I will now have to take it into a frame shop and have it remounted and hopefully the bottom corner can be fixed or hidden to not further rip.
Was given wrong tracking #. Then when asked, they couldn't find order. Then gave me a tracking order of an item that wasn't mine. Then after Christmas a poster of a weighty machine instructions arrived instead of picture. I will never try again.
My product was a gift and was liked. My dissatisfaction was the length of time to receive and the unknown status of it.
Bought a picture print (non-Canvas), for my Fiance for an X Mas Gift, and it was Perfect!
Came in a timely manner, and she
Loves it!
Now we just have to Frame it.
Thank you sooo much Family Gifts Co.
Easy order, fair price, and quick delivery. With some much uncertainty about online ordering, this company is a keeper!
Easy process, reasonable price. Hoping the product is equally impressive.
I am impressed with the quality and service from placing my order til delivery
A Christmas gift to my mom with all her grandkids names. She loved it. She cried! It is a wonderful gift. It now hangs in her living room.
Love it thanks... art work was beautiful and personalizing made it special
Answer: I got an email on 12/23 saying my order was shipping but on 12/26 customer service said that email was sent in error. I ordered in 11/30 and paid extra for the VIP service. What a waste of money and no Christmas prese t as promised if ordered by 12/8