website thubmnail of Falinas

Falinas

How would you rate Falinas?
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GB
1 review
0 helpful votes
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So easy to use
December 8, 2020

Very easy website to browse and very easy to use. Will use again. Hope the perfume is as good as it looks.

Date of experience: December 7, 2020
Switzerland
1 review
0 helpful votes
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Organised scam
January 26, 2021

Thieves, scammers and liars. Run away from this horrendous company. Have lost money (they simply stoll it)

Date of experience: January 26, 2021
Falinas I. Falinas Rep
10 months ago

Dear Alphea T.,

We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.

To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.

We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.

Sincerely,
Falinas

GB
1 review
4 helpful votes
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Great
December 6, 2020

Nice and easy no problems could not find it any where else will make a great christmas present after an awful year
Many thanks to you all

Date of experience: December 5, 2020
Sweden
1 review
0 helpful votes
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Nice prices
December 8, 2020

I was happy to find such a good shop on the internet where one could buy plenty of well known brands at very reasonable prices

Date of experience: December 7, 2020
Ireland
1 review
0 helpful votes
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Scam
January 10, 2021

Please stay well clear of this company. 60 euros spent no products received and 40 subscription fee without my consent

Date of experience: January 10, 2021
Falinas I. Falinas Rep
10 months ago

Dear Caroline B.,

We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.

To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.

We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.

Sincerely,
Falinas

GB
1 review
0 helpful votes
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Seems okay website easy enough to use. Will review back upon receipt of the item hopefully it's all good

Date of experience: December 7, 2020
Ireland
1 review
0 helpful votes
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This is a scam
May 28, 2021

This company is a scam. I purchased something from them and they have withdrawn money without my consent.

Date of experience: May 28, 2021
Falinas I. Falinas Rep
10 months ago

Dear Margaret S.

We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.

To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.

We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.

Sincerely,
Falinas

GB
1 review
0 helpful votes
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Silvia Customer Services
December 6, 2020

Silvia was very helpful assisting me today. Looking forward receiving my new coach perfumes. Thank You.

Date of experience: December 5, 2020
GB
1 review
0 helpful votes
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Excellent
December 6, 2020

I bought Macadamia natural oil treatment. It helps to heal the damage hair. Shipping was very quick.

Date of experience: December 5, 2020
Belgium
1 review
1 helpful vote
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Rouge a levre
December 8, 2020

Tout bien paseer pour moi j ai commander mes rouge a levre maybelline super stay matte ink et j attends maint ma comande.

Date of experience: December 7, 2020
Finland
1 review
0 helpful votes
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:)
December 4, 2020

Very good prices and a big selection:)
Here is good to shop. I will visit again this ineternet shop :)

Date of experience: December 3, 2020
Sweden
1 review
0 helpful votes
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Lovely site!
December 6, 2020

A webshop with all you need for make up etc for a very good price! Can't waite to get all my ordered products home.

Date of experience: December 6, 2020
Finland
1 review
2 helpful votes
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Good price and safe.
December 3, 2020

This website Falias.fi have many products and very cheap. I so exciting when I get this website. It is make easy for shopping.

Date of experience: December 3, 2020
GB
1 review
0 helpful votes
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Easy and Smooth shopping experience and great value for money, Big names and good prices, I recommend it to everyone.

Date of experience: December 7, 2020
Netherlands
1 review
4 helpful votes
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They will silently, automatically add you to the loyalty program (25eur per month) after first buying of a product. Careful!

Date of experience: June 30, 2020
Falinas I. Falinas Rep
10 months ago

Dear Anna M.,

We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.

To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.

We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.

Sincerely,
Falinas

Sweden
1 review
0 helpful votes
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Nice price
December 6, 2020

Easy payment, nice price no shipping fees if you buy more than 50 euros.
Eait and see how fast the delivery would nr

Date of experience: December 6, 2020
Italy
1 review
0 helpful votes
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SCAM!
December 19, 2021

SCAM, VERY INCORRECT they charge you on the first purchase on the card € 37.00 for an alleged membership fee and do not refund it in any way.

Date of experience: December 19, 2021
Falinas I. Falinas Rep
10 months ago

Dear Giò R.,

We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.

To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.

We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.

Sincerely,
Falinas

Albania
1 review
0 helpful votes
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Best Shopping page ever
November 27, 2020

Seriusly Falinas has original products and it worth it for the money you spent cuz are cheap! Try it for yourself...

Date of experience: November 27, 2020
Portugal
1 review
0 helpful votes
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Roubaram me em dois dias 71,98 de cancelamento de cadastro que nunca fiz em outro site deles o moii365.
Nunca me cadastrei nesse site e debitaram da minha conta uma assinatura um cancelamento somado ao da Falina totalizou o valor de quase 80 euros em 2 dias.

Date of experience: January 15, 2024
Falinas I. Falinas Rep
10 months ago

Dear Michelly A.,

We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.

To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.

We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.

Sincerely,
Falinas

GB
1 review
10 helpful votes
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THEY ARE A BUNCH OF THIEVES - AVOID AT ALL COSTS
February 23, 2021

Like many many many other customers here:
They took £24.70 monthly from me until I realised what was going on
I don't know how but during the first purchase THEY TRICK YOU into getting a vip membership, I WAS NEVER AWARE this was happening
After STEALING YOUR MONEY, they transform it into credits that they say they cannot reimburse (as if money disappears)
These same CREDITS CAN EXPIRE of course, making even more fun of people
To not go through the hassle I was still willing to use these credits to get it over with
They were UNABLE TO DELIVER ONE SIMPLE PACKAGE, claiming that it was the pandemic or covid's fault. Preparing for the birth of my first child, I have been ordering a lot from everywhere and had zero delay or problems with any other company
I have been in CONFLICT with them for MORE THAN TWO MONTHS
Sent dozens of emails to chase them because, of course, they are not actively helping to solve situations nor do they give answers to questions
They are unable to deliver the only product I would have needed from them, cancelled my ordered and STILL REFUSED TO PAY ME BACK
Only after I got enraged and after numerous emails, they sent me back half of my money and said they would give 35% of the other half back and the rest in their stupid credits while they know they cannot even give me the only product I would need. THIS IS INSULTING.
They made me WASTE TIME AND ENERGY having to deal with this, NO ONE needs this especially now

TO SUM UP, they trick you to steal your money and set up direct debit to your account, they refuse to pay you back, even when they cannot deliver, they do not update you unless you put the energy chasing them and they reply with copy paste emails including useless hearts and other smileys that have nothing to do with your request.

Then they protect themselves under the terms and conditions (like you will see when they comment on this) while THEY KNOW THEY ARE TRICKING YOU. I have never experienced such horrible, cynical, two faced company.
FRAUD DISHONEST THIEVES. SCAM, AWFUL!

Date of experience: February 23, 2021
Falinas I. Falinas Rep
10 months ago

Dear nelly m.,

We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.

To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.

We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.

Sincerely,
Falinas

Overview

Falinas has a rating of 1.8 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Falinas most frequently mention credit card, vip membership and bank account. Falinas ranks 235th among Designer Clothes sites.

service
51
value
50
shipping
48
returns
43
quality
43