3 reviews for Falinas are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
Spain
1 review
0 helpful votes

Cheaters
October 3, 2021

On there web page Falinas.com they say it is the last piece of:
Smart Redmi NOTE10 pro for 54€.
https://falinas-home.com/c/outlet-shopping?kw=qualcomm&gclid=CjwKCAjwqeWKBhBFEiwABo_XBqwTv3b9UCAIq1KyINXmTU3WIOCceIRtIkuub1Uv3VZN9JlzMec0uRoC0ocQAvD_BwE

Date of experience: October 3, 2021
GB
1 review
11 helpful votes

Falinas - very poor service
February 25, 2021

Falinas - very poor service
Falinas. DO NOT BUY online with falinas…
I bought some products online with falinas as it was a good offer, it was last summer 2020.
BUT I also got caught in there VIP customer account which I didnt realise I signed into, it is in the very small T&C conditions! It must have been in the small print, but after speaking to my bank it is there.
I received my purchase and was happy with it.
2 months later I realised they were taking out between £ 21.00- £23.00 A month depending on the rate of exchange of the euro. Total amount was about £50.
I contacted the company via their online chat. That appears to be the only way. I was informed of this VIP falinas which I appeared to have signed into. I was informed of this supposed contract and the money taken out was put into credits that I can buy products from falinas at a later date.
Apparently i could not have the money back so i had to re order items to the value, which i did not need. Not happy at all but realising i was going to lose out i ordered more items rather than wasting my money. This was weeks ago/ actually months. No order has arrived and now they have cancelled it but i am no longer entitled to the credits as i have cancelled the account as i am scared they will start taking more money!
Customer support emails have gone back and forward for days now, i am sure written by robots as they as just automated and not helpful at all, they just ignore what you have written and keep saying sorry you have credit and that is it. I am going round in circles, they have taken the money, i am not happy but cant use the credit either as they cant ship apparently due to brexit which maybe true but now they have my money and i don't seem to be able to do anything about it. Every email from customer service just keeps saying you have to re order in credit, it is not addressing the issue at all. I really want my money back and am so angry and upset that they can treat people like this and get away with it. I am also emailing trading standards and other sites to get the message out there as they just will not come back to me and help me and i not in a position to just kiss goodbye to £50 right now:-(( i could not be more unhappy with this service and how i have been treated. I know others have complained and had money back if they take down their bad reviews! This has not happened to me unfortunately. This company is making a fortune out of anyone not reading their very small print on their first order, what bad morals and values to stand by as a company!

Tip for consumers:

DO NOT SIGN INTO THE VIP ACCOUNT and if you order be prepared that any customer service you may need will be robotic reply emails that do not help or assist in anyway but to frustrate you more.

Products used:

Meant to be products /cosmetics but they have not sent them or refunded

Date of experience: February 25, 2021
Italy
1 review
0 helpful votes

Atkinsons English Lavender
December 6, 2020

Excellent especially for the price. Spero che anche per la spedizione possa confermare il giudizio fortemente positivo espresso.

Date of experience: December 5, 2020
Loading...