I ordered two things off this site in the past, you have to subscribe to the site and make an account to purchase, what they don't tell you is that it's a monthly payed subscription, which apparently is in the ‘terms and conditions' (which no one reads anyway) and not mentioned anywhere else on the site and when you tell them to refund they refuse, surprised no one has taken them to court, they robbed €50 off me without my knowledge/consent. Never again.
Send already several mails to customer service, they keep on telling the order is shipped. Delivery was betwee 2 - 7 working days, I ordered on 01/03 and today we are 22/03... so please avoid ordering, you are not sure of getting the products!
Dear nathalie n.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
The ordering was satisfactory, no problems with postage etc. However, I just checked my bank balance and Falinas have billed my credit card for a further €24.95. The reason is to remain in their "VIP Club". This may suit some regular buyers of cosmetics but in my case it was a one-off purchase. Their customer service refused to refund me because I didn't opt out. The tactic is clearly a way to build up a loyal customer base... I certainly won't be buying from them again.
Dear Oliver R.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Like many people, I was scammed by this company, by the automatic debit of 24.95 Euros for several months.
This is a hidden subscription. It is totally abject and illegal, particularly when we know that beyond 25 euros, the distance selling site would be obliged to provide an invoice.
The desire to withdraw sums without awakening the vigilance of customers is obvious.
These are dishonest, deceptive and aggressive business practices, only intended to lead to decisions that we would not have made if the presentation of the site had been clear and honest.
I plan to proceed to legal actions with French and European consumer defense organizations.
I can't stand this scam.
Dear Christophe M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I should have read the reviews! My product was perfectly satisfactory and the price was good (but not great). Like many another I did not know I was signed up to their VIP club. They took money 2 moths ago and I complained and they said they would cancel my membership but they have taken money again. My credit card company is not being helpful so I may end up having to cancel the card. No sign of getting my money back either.
Dear Sheila W.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I stumbled upon this site through a search for a specific perfume. It ranked as one of the cheapest but when I clicked into the site I got another amazing discount applied meaning that I could buy a bigger bottle for the same price as other sites were charging for the smaller bottles.
Nice and loyal new company that is keeping its word. I like them so much and I really enjoyed the service. Let's hope they will stay this way
Not sure how this has happened. But they have easily got access through me buying one very small product to take money from my bank account for something I do not want of have had. When querying with the customer chat line on the site, they were of no help whatso ever and have given me the wrong email address to complain. I will be taking this further. I cannot believe companies like this still can exist.
Dear Gail M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Attention! It's a FRAUD!
Pay attention, because when you buy a product on this site in the moment in which you accept Terms and Conditions (you are forced to accept them if you want to buy) you activate a withdrawal of 37 euros a month from your credit card!
The system is designed in such a way that you do not notice anything!
Dear MARIA Z.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
It is a scam. They propose two prices: 1. Normal & 2. VIP.
If you go for VIP, they will debit your card every month for EUR 39.90 without notifying you (first time 2 weeks after your first purchase) - they call it 'their business model'. They have it well hidden in their 'Terms and Conditions' if you're lucky enough to find it on their website.
When I asked them to return EUR 39.90 back to me, they said they would do it under the condition that I delete or change my review first!
They claim to have an office based in Denmark, their telephone number has a UK country code (+44) but when you call that call centre - they don't even know what Falinas is!
Dear Aleksander K.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
IMPORTANT: Company registered in Denmark and the European Consumer Centre (ECC) in the Netherlands already have apparently many complaints from different countries about Falinas.
Read the report carefully, they clearly establish that it is illegal to hide in the fine print that when purchasing a product you are accept a hefty subscription.
Search on Google: ECC unwanted-memberships-and-subscriptions-what-can-you-do
They are stealing from people, and they know it.
In my particular case, over 320 euros, and I will start claiming through the bank.
Dear Peter O.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
As fast and as much as possible, I have a complaint hanging for fraud. I'm open for full refund, if not complaint stands and will be processed by my MasterCard/ bank insurance.
Dear Rita V.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
The theft company ordered the perfume two months ago as they claim to have sent it and do not know where it is. I have received 3 case numbers and every time I call they say something new. I have been requesting a return from it for two weeks but nothing has been sent yet. I talked to them today and completely unpleasant, I get an answer that they do not know what has happened as usual and that I should contact my bank for it. Waste of time and energy and money. Wanted to give the perfume as a gift but not yet. Do not recommend
Dear Ahmed a.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
After one order, what cost me 15,50. I was automatically subscribed on their VIP-program which costed 24,95. As a new member the discount with a VIP-membership is average of 48% but as a member the discount is way less. Be careful or stay far, far away.
Dear Fien J.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
It's so annoying when websites subscribe you to their vip programma And deduct 25 euros which you won't get back after you've noticed. I know, you should the terms bla bla but it's just a sneaky way to scam your customers
Dear Harrold G.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
STAY AWAY! I have just found out that as a result of a purchase I did, they have debited my credit card with 39,90 EURO each month for the past five months. If you buy something, they steal you money and don't give it back. Never experienced anything like this before. They now owe me 200 Euro that I will never see again.
Dear Ingrid A.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I have purchased an item on Falinas at what seemed a reasonably good price and accepted the condition of founding a small account to make regular purchases. For some time, though, I did not need to buy anything but I regularly checked my account and did not see anything strange. All of a sudden last December I noticed that the balance has suddenly been reduced to half of the former value and enquired. Falinas claims that in their terms and conditions, what they call "credits (your money in practical terms) has a three months expiry date, after which it disappear in thin air. Apparently this company believes that if they take your money, convert it to "credits" they are allowed to make it disappear and seem to be convinced that the fact that they write something in their terms and conditions make it legal. I am starting a class action against them but I would like to make everybody aware of the risk of purchasing anything from them.
Dear Matteo P.
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Bought 1 item and within 14 days there was 24.95 taken from my bank account without my knowledge. They automatically sign you up for a monthly fee of 24.95 without your knowledge! And whats worse is you cannot receive a refund as they convert your money to points making a refund impossible in there eyes
Dear Emma F.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
While making your purchase you have to agree to become a vip member... What's hidden in the terms is that being a vip member, means you agree to paying 25 euro's forward to your "balance", to make future purchases. This is not voluntary. When you don't want to purchase anything, money will not be refunded and you balance expires in 6 months time. In other words, they will take 300 euro's yearly, wether you purchase anything or not.
They only accept credit card, so it will be charged automatically.
Dear Niels S.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
When I bought a product back in March they automatically enroll me into their membership of 24.95 euros per month and when I realized it I asked for a refund that they refused to make saying that I should have read the t&c on the order confirmation when I payed for the item! I have been reminded that it was my fault for not terminating my subscribtion after the purchase (which I didn't know I had to do!) and the only way of using the credit accumulated over months - where I didn't receive anything in exchange because I haven't bought a anything else - was using it against their products! Customer service experience was less than poor and I feel like I was tricked! This is a company that make money on honest but naives people like me!
Dear Eva C.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Overview
Falinas has a rating of 1.8 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Falinas most frequently mention credit card, vip membership and bank account. Falinas ranks 235th among Designer Clothes sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Seána M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas