I ordered an item for just under £2 then paid P&P and was very satisfied with the product, however, I was then charged €25 a month on my debit card until I was made aware by my bank...
There was no chance of getting that money back, so I ordered items leaving a credit of around €13, thinking I would spend that €13 at a later date and I cancelled the direct debit (& therefore my membership) so my balance went down to zero!
Falinas's own products are quite nice, particularly their Aloe Vera items but unless you're prepared to spend €25 a month, every month (& lose your balance if you cancel) I'd give it a miss.
They deduct as they wish and cover it with their stupid vip membership. Your money will be turned into credit points and you cannot get your money back. I have prepared a legal case against falinas.se in Sweden to start with. My name is Kawan Jiawook and here is my emailthe (AT) is@, k. Jiawook(AT)gmail.com, send your cases to me to shut them down once and for good after facing legal consequences
And pay back large sums of cash to ppl. There should be a clear message (a pop up) informing that xxx sum of money will be deducted from your card, continue?. Until then, every single penny deducted before this measurement MUST BE RETURNED to all affected consumers.
Dear Kawan J.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
This company emailed me pretending to be DHL. They wanted money as additional postage towards an international parcel I was expecting. I paid the money as I thought I was a genuine email from DHL, it was shown as falanis.co.uk on bank statement, they are refusing to give me the money back.
Dear Richard A.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I purchased an item from Falinas for 10 pounds and then later discover that they are taking a monthly direct debit out of my account of 24 pounds! I spent half a day trying to sort this out with my bank and ended up canceling my bankcard because I did not trust these fraudsters with my bank card details. I would advise that these scammers be avoided at all costs!
Dear John A.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I did my shopping 2 months ago in that site. After 3 months I wrote them to inform my packages did not arrive and their reply was some shipment problem because of cargo agency. They offered my credits to re-order. They cancelled my 1st order and gave credit on my account to shopping. After I did my shopping, the same happened and ı did not take any order. Additional of all of these, they charged me for shipment for orders that I did not take. Do not believe that website and do not buy anything from that webpage!
Dear Rana D.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I ordered some item it shows total price 41 then I was charged for 41,8 and then 37,
41 euro for items which was fair
8 euro for shipping which was not clearly shown
And 37 euro for automatic! VIP memebership which they claimed to be under terms and conditions.
I could not even cancel my subscription because I had skipped next automatic payment for 14 days!
Dear Siamak M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Falinas charged me automatically 24.95 euros for a VIP membership that I didn't sign up for. I only ordered an item for 9 euros and then they automatically signed me for this membership. It's such a scam and so disappointing that they do this to customers! I don't recommend it. Very very disappointing!
Dear Mihaela S.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
When you visit the website you see the VIP price and you imagine that will be real if you become a member, but it won't!
Those are first customer prices, just to make you becoming a customer, than the VIP prices become considerably higher and the "monthly special offers" are also a scheme, no really an offer.
Dear Eva B.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
This site is a SCAM
Don't buy anything, run away!
They take money from your account every month without your permission. You have no choices but to buy products at the VIP price so that they make you a member and then deduct about € 25 per month without your permission.
RUN AWAY.
Dear Jean-Marie K.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I have always bought your articles and I am very glad to be rewarded with such new items that I am sure will make me happy and so I surely will continue to be a good client of yours, I have always thought that your products are the best, and I often make presents to my family in the circumstances of major occasions, but I think that these two items I will keep for myself. They seem really great!
As soon as you buy something, they silently sign you in for a membership and charge you a monthly fee of 24.95:
"To become a Falinas VIP member, simply purchase any Falinas on this Site or through an applicable Service and you will be automatically enrolled in the Falinas VIP membership program (including the monthly, automatic purchase feature)."
Dear yhm t.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
It's a trick. It is NOT a good value.
This 'hip, modern, beauty site' doesn't have an Instagram page. In fact, it has ZERO social media presence. Let that sink in. A company in today's world that can't be found anywhere on social.
Why is that? There is only one really good reason not to be on social these days - you have something to hide. Honestly, they wouldn't be in business. They would have little to no brand equity with all the negative reviews from angry customers.
Angry customers you ask? How can that be?
They get access to your banking details via the T&Cs knowing full well that, statistically, people don't read T&Cs.
They then debit your account monthly 'membership fees' which they convert into credits. (You gave them authority by ticking the T&Cs)
But, you can never get that money refunded. (You agreed by ticking the T&Cs)
They espouse generosity - they send a sorry-to-see-you-go email. Don't worry... "Your credits will be saved and you can still use them any time you wish."
But, this isn't true either. After 90-days, your credits are invalid. (But, you agreed to this by ticking the T&Cs)
Customer service is ineffective; T&Cs are ridiculously one-sided.
It's a sham, scam, scheme. Sophisticated and quasi-legal.
Do yourself a favour - spend a little bit more and shop somewhere else. It'll save your bank account in the long run.
Dear j b.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
This company sells products but when you purchase you get a VIP membership which will make them charge your card every month. Even when you revoke the permission these theves keep going.
BE CAREFUL, THESE ARE CRIMINALS
Dear Bart v.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
They sent me a SMS stating that a package which I ordered got stuck at the Customs Office and I had to pay 2€ by doing so you automatically subscribe to a VIP-Membership which costs 37€ each month and if you want to cancel your membership you have to wait at least 24 hours. In addition to that their FAQ states that you have a "Freemium" membership for 14 days but mine would only last 5 days.
Dear Charles M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
After 3 months I haven't received the goods they always say excuses about the courier now they don't even answer emails anymore LOST MONEY! Either they are really incompetent or real crooks
Don't buy!
Dear Claudio s.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I ordered one item with this company about 4 months ago. I had to register with them to finish the purchase so I did.
Fast-forward to a few days ago, I realised that this company of "honest" people has been charging me almost 22 euros EVERY month since then. They took the liberty to turn on an auto top up service I DID NOT authorise. I've got now 72 "credits" that the costumer service says it's NON refundable!
Of course I will take action and report them to my bank as fraudulent and get my money back. Absolutely DISGRACEFUL AND DISGUSTING. Stay away
Dear Marcia R.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
THEY STEAL MONEY FROM YOUR ACCOUNT.
I have proof that shows that they took money from my account every 2 WEEKS WITHOUT MY CONSENT.
They state that they take a MONTHLY fee of 37€ off your account. Which is already in ITSELF a scam because you are never notified about this until they start drawing money from your account. I was taken that amount 2 TIMES A MONTH. I have the pictures attached see for yourself.
Is this even legal anyone?
Theft. Fraud. Better hire a lawyer before buying anything from them.
Dear Yasmin L.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Falinas unsolicited €24.95 from my credit card, supposedly because I became a VIP member after placing a one-time order. Don't buy anything from these scam artists!
Dear Max I.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Be careful with this site, it is a scam to keep your money!
I bought a perfume about a year ago. I was automatically enrolled in a whatever VIP program without my proper consent.
As of that month, € 39.90 per month was deducted from my credit card, claiming it would be "credits". Now I HAVE NEVER GIVEN AUTHORIZATION FOR THIS!
And what do you do with those credits?
NOTHING, THESE CREDITS DISAPPEAR AFTER A FEW MONTHS!
As soon as I realized what happened, I asked the company to refund the amount. THE ANSWER WAS THAT CREDITS HAVE DISAPPEARED!
THIS IS JUST A SCAM TO DECEIVE BUYERS AND TAKE THEIR MONEY...
I have already filed a complaint with my Bank and I am now doing so with the
Businessconduct. Dk, as these thieves claim to be a Danish company (which I seriously doubt).
STAY AWAY FROM THIS SITE IS JUST A SCHEME TO STEAL MONEY FROM YOU!
Dear Miguel H.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Still not heard about my order. LITERALLY I ORDERED MANY WEEKS AGO. DO NOT ORDER FROM THEM. I have emailed them at least 20 times or more. They tell they will talk to their team wich doesn't exist and they never contact back
Dear Yasmin B.
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Overview
Falinas has a rating of 1.8 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Falinas most frequently mention credit card, vip membership and bank account. Falinas ranks 235th among Designer Clothes sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sue S.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas