website thubmnail of Fair

FairReviews 848

2.8
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Fair Reviews Summary

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 64th among Autos sites.

service
5
value
5
shipping
2
returns
2
quality
4
Donna B.
California
1 review
0 helpful votes
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This review gets 2 stars because after waiting 4 days to get my vehicle

Date of experience: September 22, 2020
Janet C.
California
1 review
0 helpful votes
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AMAZING!
March 6, 2019

Fair is a brilliant alternative to long term locked in leasing! I started a commission only position and didn't want to be locked into a 3 year lease. I have a friend who used fair and she suggested checking it out. You will NOT be disappointed! The app is really easy to use

Date of experience: September 22, 2020
Jeff O.
California
1 review
0 helpful votes
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I was in desperate need of a car so I figured I give it a shot I downloaded the app submitted my info and picked a 2017 Nissan Versa an paid $700 down for it with extra mileage an insurance it took 15/25 minutes overall I picked up my car later that day I spent a total of 40 minutes in the dealership I can honestly say I don't get the bad reviews I haven't had a problem with the app or customer service my overall experience was awesome so far my only complaint would be that I wish I got approved for a bigger selection of cars if you need a car it won't hurt to give them a try

Date of experience: September 22, 2020
Margaret N.
California
1 review
0 helpful votes
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Not so FAIR
March 6, 2019

I don't leave many reviews you select a car they ""confirm its availability"" and then after 24-48 hours they move forward with you providing proof of insurance and identity. Once they receive payment you can book a time to get your car. Easy right? The problem I ran into was the ""Confirm it's availability"". See Fair posts cars that the dealers don't even have yet they post cars the dealers haven't even mechanically looked into yet and they post cars that have already been sold. The amount of postings that aren't available have to be over half! It's so frustrating choosing a car

Date of experience: September 22, 2020
Jason F.
California
1 review
0 helpful votes
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Off To a Bad Start
March 5, 2019

I drive for Uber and time is money. I thought I was gonna hit the road fast and furious with this app

Date of experience: September 22, 2020
Cynthia N.
California
1 review
0 helpful votes
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I tried to rent a car to drive for Uber. I paid the weekly deposit (185$) and the first weekly payment (201$). For some weird reason nobody cared they said I would have to wait 5-7 business days for some help or 10 days to have my money back. I hope someone can get in touch and make me change my mind and my review but so far 1 star and worst company ever."

Date of experience: September 22, 2020
Bob J.
California
1 review
0 helpful votes
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New Car...
March 8, 2019

It should of give option for new vehicles also and filter by mark and model.

Date of experience: September 22, 2020
Lisa V.
California
1 review
0 helpful votes
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Disappointed
March 9, 2019

I just moved from PR im just saying if you do get one bad car they're not going to help you."

Date of experience: September 22, 2020
Sam N.
California
1 review
0 helpful votes
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DONT DO IT
March 10, 2019

Don't do it. I signed up + yes it was easy to get a car. But when I went through a hit + run accident. My own personal insurance (Gieco) was on it with resolving the issue

Date of experience: September 22, 2020
Sharon F.
California
1 review
0 helpful votes
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Payments
March 7, 2019

Some of these payments are higher than a new lease at the dealership

Date of experience: September 22, 2020
Maria Q.
California
1 review
0 helpful votes
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Wow
March 11, 2019

So my first question is what's going on with the app it has literally been frozen for days I delete and download again and nothing. Secondly

Date of experience: September 22, 2020
Jack Z.
California
1 review
0 helpful votes
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Very Disappointed
March 11, 2019

I have been trying since yesterday to sign up for a van. I found the one I want easily

Date of experience: September 22, 2020
Angela H.
California
1 review
0 helpful votes
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Overall this a great app & it definitely is worth using if you need access to a vehicle. I've had interesting experiences with the customer service but Thom & Adam made me forget about the past experiences with their promptness & assertiveness. I greatly appreciate you two & the fair app for the wonderful experiences I was able to have while having one of their vehicles :)

Date of experience: September 22, 2020
Robert E.
California
1 review
0 helpful votes
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Bad services
March 13, 2019

Bad service I paid and signed the contract on Monday and until Wednesday still have no car.! Slapstick"

Date of experience: September 22, 2020
Richard L.
California
1 review
0 helpful votes
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Fair app
March 14, 2019

So far so good picked up my new Chrysler 200 at the dealership after completed all necessary paperwork with fair via app oh and I'm a say very impressed is long as you have everything you need to complete the process like insurance drivers license etc. etc. Plus in the basement and fair really comes throug

Date of experience: September 22, 2020
Pamela H.
California
1 review
0 helpful votes
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Best Experience Ever
March 15, 2019

I had never heard of this app before until I walked into a dealership and was offered an alternative to lease a car instead. The dealership helped me and got the exact car and specifications I needed. My recommendation is to use the app at your nearest dealership so that way the experience is better and you can see if the car you want is available. It took me less than an hour to have the car picked out and all the paperwork done. I walked out of the dealership with a 2016 Mazda 3 with less than 7

Date of experience: September 22, 2020
Pamela D.
California
1 review
0 helpful votes
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The idea of this company is very cool and intriguing but they have the worst customer service that I have ever experienced in my life. Can't even express how I will never consider this company even if they get their act together. Poor customer service and they don't have your back if something goes wrong with the vehicle. They charge another start payment regardless if it's their fault for another vehicle. They leave you car-less for over 2 weeks after returning a vehicle. They continue to charge your bank even after vehicle is returned. They ruin your credit with countless credit checks. You can't ever get in touch with an educated individual on the phone. Garbage company. Good idea. Good luck..

Date of experience: September 22, 2020
Betty E.
California
1 review
9 helpful votes
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I remember using this awhile back just to browse and see what all the hype was about and it was okay... So recently I decided to try it once more because out of the 3 cars I outright own I was getting bored and wanted something fresh without shelling out cash for another car (I pay in full for my cars)... And now I had to enter all this detailed information so it could decide how much it thinks I can afford a month Hellcat SRT 392 Daytona" etc. same with the Mustangs. Also the listings are all over the place you can find the same car with same mileage etc. for hundreds cheaper a month I suppose you can search "low to high" but there is such a high discrepancy between listings it gets annoying having to "hunt around" for the best listing. In conclusion; It asks too much info just to look Calculates your spending limit inaccurately (in my case at least) Does not cater to someone looking for something car specific Isn't very organized (listings ESPECIALLY) I'm guessing is catered to the average joe just looking for something anything."

Date of experience: September 22, 2020
Alex U.
California
1 review
0 helpful votes
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Ms
March 14, 2019

This app not even letting me pick a car and keep giving error messages

Date of experience: September 22, 2020
Ruth Y.
California
1 review
0 helpful votes
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Fair
March 16, 2019

Keyana and Fred was very helpful we came across a small problem but the handled it with great care and great customer service -ZhaneE

Date of experience: September 22, 2020

From the business

Fair is a new way to get a used car that lets you lease a pre-owned vehicle completely digitally – and for as long as you want. Use your phone or the web to shop cars with monthly payments that fit your budget, get approved in-app, sign for the one you want with your finger, then drive it month-to-month for ultimate flexibility, or on a 2-year or 3-year lease if you want the best value.


fair.com
Santa Monica, California, United States