FairReviews 848

So I initially heard of Fair due to word of mouth and decided to move forward because of the flexibility on the lease. I moved from NY to CA and still had a NY license. So found my car I ordered looked up dealerships in the area found the dealership and called them myself. I told the dealer I put in an order for a car via Fair 3 days ago and guess what? The dealer NEVER RECEIVED THE ORDER. So now I call Fair once again and ask them to completely cancel my order and that I'd restart it and try again. I know the car I want I know the dealer and have already been in contact. They cancel my order. But the car I originally wanted is now not available on the app. I wait 1 day and the next day the car is back on the app. FOR A HIGHER PRICE. I contact the dealer "did you change the price for the car?"..."nope." Fair did. So now it's been about 3 weeks I've been dealing with Fair and I still don't have a car. Thanks Fair for three weeks of stress!"

Picked a car from fair app and the dealership gave the a lemon. It sounded like I drove a monster truck of the lot. Gave it right back and had to wait a 6 business day unwind. You will be charged recurring payment even if you didn't drive the vehicle home. After the 6 days you will have to wait another 5-10 business days for your money back. For someone who does Uber for a living the service is far from convenient. Wind down period takes way too long

I liked the idea of Fair and all it offered so decided to go ahead and lease a car through the app. It honestly couldn't have been any easier and actually fun to search all the car options they have. Once I found my car Matt Dowley and Matt Scullin went over and beyond to make sure I was happy and helped with anything. The Matt attack made everything so simple even though it's a super simple process anyways. I'm definitely gonna lease with Fair from here on out. Thanks for creating a great app!

Up until today the customer service from Fair was top notch on my end. I haven't placed my order yet I have been having issues with them accepting my statements. I had been going back and forth since the beginning of January and due to this I was given a $250 discount towards my start up payment. Finally today all documents were accepted and I go to place an order. Being the cheap guy I am I decide hey I have a referral code maybe I can save an extra 100. WRONG the referral code basically removed the discount they applied on my account. When I reached out for help I was told that the 100$ referral was the only discount available even after explaining that it was a courtesy due to the inconvenience of having to wait two months as well as other smaller issues along the way. It's ridiculous that after all this time now you guys refuse to help me. I only didn't 1 star because I did have 2 reps who did an amazing job.

No one could tell me how many miles I was being charged for. Everyone said they didn't access to that information. Then they'd transfer me to the "right" department. Billing sent me to concierge who sent me to finance and back around again. Each time waiting on hold at least 30 minutes between transfers. 3 different times people said they would have to get back to me and have someone call me in 2-3 business days. No one ever called. They won in the end I just paid the extra money because I was tired of calling being placed on hold and never getting an answer."

I called again we set a pick up and then I was informed that my car wouldn't be available for another week. I waited a week and called back the Fair staff had no idea what was going on with my order they said they'd need 24 hrs to contact the dealer and get back to me they never did. I called the dealership myself and was told the car I rented was not available wouldn't be for weeks but they could give me a loaner car. I didn't want to have to keep driving way to out the dealership to return the loaner I was just going to cancel my order