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Fair

How would you rate Fair?
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Kathleen W.
California
1 review
0 helpful votes
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Good value for money
December 2, 2018

This is a pretty good app for beginners without much of knowledge about cars. This is a reliable app to put some money out and get a car for lease. The best thing is there is no lock in for the vehicle

Date of experience: September 22, 2020
Michael E.
California
1 review
0 helpful votes
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Sad
January 18, 2019

I was supper excited about this whole Fair idea. I chose the car and paper work was super fast. I signed the documents on Sunday and I was asked to say my available times to pick up on Monday. I was so happy! However

Date of experience: September 22, 2020
Michael H.
California
1 review
0 helpful votes
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Great service
April 13, 2019

I went to the Oakland location an was met with excellent service and good vibes my trip was quick and painless and I got the car I wanted! If you have a choice as to which location you choose I'd choose them

Date of experience: September 22, 2020
Jennifer M.
California
1 review
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100% real Company
March 23, 2018

I apply for Fair a few weeks ago and once I got my down payment I pick my car and a day later the keys where in my hand. I just pick up my car from the dealership and hit the road. I was out and driving from the lot in less then 25 minuets. Full gas tank and all. Fair has open my mind to the new way car shopping should be. I will never go to another dealership and waste my hard earn time.

Date of experience: September 22, 2020
Sarah M.
California
1 review
0 helpful votes
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Excellent app and new concept! My only problem is that I am about to sign an agreement and your app does not give me the option to add excess wear and tear and auto insurance. It generated a contract agreement and states I have chosen NOT to include excess wear and tear and auto insurance however

Date of experience: September 22, 2020
Margaret N.
California
1 review
0 helpful votes
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Not so FAIR
March 6, 2019

I don't leave many reviews you select a car they ""confirm its availability"" and then after 24-48 hours they move forward with you providing proof of insurance and identity. Once they receive payment you can book a time to get your car. Easy right? The problem I ran into was the ""Confirm it's availability"". See Fair posts cars that the dealers don't even have yet they post cars the dealers haven't even mechanically looked into yet and they post cars that have already been sold. The amount of postings that aren't available have to be over half! It's so frustrating choosing a car

Date of experience: September 22, 2020
Amanda N.
California
1 review
0 helpful votes
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I only got the app to see if it was a good option to get what I want in the future and it was already asking me if I was qualified first. I know I don't but I wanted to look through and see how the vehicles were and everything. They should have a look through option

Date of experience: September 22, 2020
Richard G.
California
1 review
0 helpful votes
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Fair is not fair at all
February 18, 2019

They gave me the car that a month after driving it (800 miles a month plan) required full brakes change (over $800) which they don't cover. They're lying when they say they do full inspection on cars before they give it to customers. They just clean it up and give you cars that aren't good for driving Uber it Lyft anymore

Date of experience: September 22, 2020
Brian D.
California
1 review
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Great Service!
August 13, 2019

Dublin location was awesome! I came right In and they helped me right away! They had a great choice of cars. I was assisted by managers who were very nice and efficient. They were fast and very helpful. Larry

Date of experience: September 22, 2020
Brenda J.
California
1 review
0 helpful votes
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I leased a 2016 Nissan Sentra with 40.000 miles on it. I Thought they check and inspect the cars and the engines before leasing them to customers they tell me that I should call again tomorrow! I am not happy with my deal at all. In only 1 week I took the car to pepco aamco Nissan service center and the problem still exist."

Date of experience: September 22, 2020
Chris G.
California
1 review
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Fair is Unfair
June 24, 2019

Absolutely the worst experience of my life with the rental company. Their kiosk in Irvine was located outdoors in the Chevrolet dealership. They had learned me in with an ad promo that I paid off $185 security deposit for and when I arrived to pick up my car they said that that promo was no longer available. All of the cars available for either small or subcompact and looked extremely worn out. They were dirty on the outside and inside floorboards had not been vacuumed there was tobacco and ashes in one of the doors of one even a rudimentary cleaning had not been performed. The people at the kiosk couldn't answer even the most simplest questions and directed me to contact customer service via the app which had a 22 minute wait time.

Date of experience: September 22, 2020
Amy B.
California
1 review
0 helpful votes
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My review
March 20, 2019

It took about three weeks to find out I couldn't apply. They needed a proof of address... so I sent my PO Box proof of address (in a bill statement) and waited for days... I contacted them twice before the response of decline. Since I get all my mail at my PO Box they won't receive that. They need a physical address. And proof of it in some utilities

Date of experience: September 22, 2020
Ben P.
California
1 review
0 helpful votes
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App Doesn't Respond
January 11, 2020

Trying to use the app to update my address and no option is provided. The app does nothing when I tap on my address. Then I go to support and enter my question and hit submit to get a white screen with nothing on it.

Date of experience: September 22, 2020
Jim O.
California
1 review
0 helpful votes
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Can't access my account for few days. It asks my phone number which I type and it sends me 6 digit number. I type the number into the box and it comes back to the first page where it asks to type the phone number. It is like closed circle. I think there are many bugs in this app.

Date of experience: September 22, 2020
Dave X.
California
1 review
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Bottom line it is the best automotive shopping experience of my life! I went on the Fair app but unfortunately the car sold in the meantime. Snooze you loose. Then I selected another car and I was told that same day it was available. I didn't want this one to slip thru my fingers too. So I went thru with the Fair paperwork and my start payment immediately. By the way if I don't use all of the *******miles/yr I chose they give me some money back! Didn't get that on my previous new car lease. The next day my appointment was set and I picked up my Fair car! It was as pictured. It was in great condition. Of course it's a pre-owned vehicle and wasn't perfect but still in great shape. I was at the dealership for 15 minutes. Yes

Date of experience: September 22, 2020
Daniel V.
California
1 review
0 helpful votes
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It seems like a killer idea if starting payments were not included. This is a clever way for this business to own what you should own. If you wanted to solve a problem for the customers you should eliminate the starting payments altogether.

Date of experience: September 22, 2020
Anna B.
California
1 review
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Ok... so it seems everyone who's reviewed this app obviously has NOT completed a transaction. So I downloaded the app pick your car sign your docs then get your car. Easy! Simple! No stress! No long term lease! No long term loans! Perfect!"

Date of experience: September 22, 2020
John U.
California
1 review
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I just leased a 2019 Jetta for under 200 a month and they offered me a 2016 Jetta for more then what I pay for a brand new one. Either I'm an amazing negotiator or there something up with there financing rates. Either way I think when my leases is up I'm just gonna go to a dealership.

Date of experience: September 22, 2020
Chris R.
California
1 review
0 helpful votes
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Update the app!
May 4, 2018

Won't allow me to add my bank account or my bank debit card. Icon in the right hand corner just spins and spins when I try to add my bank debit card and then when I sign into my bank account to link to the app it says successfully linked then it says api error try again! So frustrating! Fix your app!

Date of experience: September 22, 2020
John J.
California
1 review
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Start payment
July 7, 2019

It's good but they take too long to return the deposit when the car is returned it's been almost two weeks since I returned it and haven't got the deposit back and I returned the car in very good condition

Date of experience: September 22, 2020

Overview

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 46th among Autos sites.

service
5
value
5
shipping
2
returns
2
quality
4