FabricDirect

Terrible company, don't ever order from them. I ordered a ream of fabric and they never shipped it. I got an order confirmation in my email, but nothing ever shipped. I waited and waited. I emailed and called fabric direct for days but no one ever replied to my emails or voicemails. The other number listed on their website is disconnected. My project missed an important deadline because they didn't ship my order and simply don't reply to customers. Seems like a scam.

I ordered 6 yards of fabric on Oct. 1. Received two weeks later when USPS Made me pick up and wanted me to pay additional $25.00 for deceivers because they shipped incorrectly. I refused shipment. I emailed and called them and never received a response. I'm the meantime. They shopped back to me last week of Oct. I no longer needed the fabric. I sent two more emails and left two more messages before someone finally responded to an email giving me a return authorization number. I had to pay the $25 shipping g to return it after all of this.

I spent a lot of $$$ on fabric for my daughter's wedding several months ago, and have not rec'd my fabric! I've left
Numerous messages on the published phone #'s answering machine, NO CALL BACK. NO REFUND.
Stealing people's money!

I ordered 4 yards of double gauze fabric. I was worried after reading some of the reviews but mine is of great quality and arrived 4 days after I ordered it. I will shop here again.

Purchased fabric in Feb. Wad told fabric would ship in "the spring". Spring came, still no fabric. No estimated shipping. Asked for a refund and was ignored. Repeated calls and emails go unanswered. Do not buy from this scam business.

Wrong address auto filled. Called to correct. No answer. Finally a return call and and provided correct address again. A week later UPS still waiting for them to provide the corrected address. Cannot reach anyone. Box full so cannot leave another message. Horrible customer service! Don't order from them.

I ordered back in the end of June they took the money right away out of my account still no fabric I have emailed them with no response back. I'm about to just give up and order the material somewhere else

Been a month waiting for order. I emailed and called NADA! No response! They steal your money!

I ordered fabric from fabricdirect.com in April 2020- I finally received part of my order in late June. They agreed to reimburse me for the part not sent. Now they are saying that they sent entire order and won't reimburse me. I understand that due to COVID issues delivery delays are to be expected. But I received no communications from them after trying email and phone calls- I had to get Pay Pal to start resolutions before I heard anything. I have an invoice that shows the part of my order that was cancelled. I do not order on line often and this experience has me not ordering with Fabricdirect.com again.

I have called and written you several times. I am missing 19 yards of Red Satin material. Even my order says partial filled. Yes, you explained that since I changed colors on the silver Chiffon to white, this is why. However, in ref to my 19 yards of satin, You owe me a refund. I am an older lady that has adopted a special needs child. I was hoping to make her a dress for an upcoming dance. You asked me to send you a copy of the packing slip, which was not included with my 2 yards of chiffon and 2 cones of thread. You then asked me to send you pictures of the merchandise I did receive. I explained I do not own a cell phone or a camera that takes digital pictures. ALSO taking pictures of what I do have serves no purchase. Then you were going to talk to your cutters to see if this was cut. CUt is one thing received is another NOW PLEASE do the right thing and refund my money. I can see by these reviews your a sorry company but lets start 2022 off right ad issue a refund and in doing so I will let the world know you are truly a good company and I will place another order.

I emailed them over and over and over until I got a response and eventually a full refund! The squeaky wheel gets the oil! Email them! It's the only way!

I was a little skeptical about placing an order after viewing the reviews, but I took a chance although I didn't receive a tracking number and no luck with customer service my fabric arrived after 5 days and I am soooo happy!

I placed an order 3/4/19 for fifteen yards of Fabric. Three 5yard packs of bubble gauze. I received, 3-13-19, three ONE yard cuts of fabric. I was shocked at the fact the packig slip clearly stated FIVE YARDS each of three colors and was even highlighted! They are illiterate, incompetent and insensitive cheats!

They inflate shipping prices just so they can keep the fabric prices cheap! Ripoff! Plenty of other online fabric shops have reasonable prices for both fabric and shipping! They will lose my business and I will recommend my youTube followers stay away from them too! I have a sewing channel and I recommend great places to get fabric online. A lot of my subscribers want to make what I make using the fabric I use, so whomever I recommend ends up getting business from me! This won't ever be you FabricDirect!