Fabric.comReviews 380

I ordered fabric that I never recieved. I was home all day the package was delivered. They said someone with my last name signed for the package. I can tell you I didn't. I contacted them and they did an investigation through UPS TWICE and when I ask about the results they ignore me and tell me it was signed for. I have no curtains and I'm short 40 bucks. SERIOUSLY worst customer service/policies. Do yourself a favor and don't shop here.

I've been a customer for about two years but won't be any longer. All due to their customer service. Mistakes happen, but it's how you handle them that matters. I ordered a denim fabric that had a bad chemical odor straight from the box, but I thought it will go away after washing. What I discovered as a result -- crocking and bleeding of the fabric in wet and dry condition. Needless to say, I was denied a refund because of prewashing. Total waste of money. I attempted to post my honest review and included a picture of my stained fingers, but it was denied by the company with the explanation that "it did not meet all their website guidelines". Never explained to me what they actually are. I can get over not being refunded but being denied the right to voice my true opinion is a little too much. Not buying from them again.

All fabric I've purchased from them has been off grain. Even the lining! This is particularly frustrating with large print fabric when you're trying to make drapes or valances because a straight print and perpendicular cross & long grains is crucial!

Additionally I had ordered shirring tape which ended up being complete crap. Frayed instantly - making my gathering task a nightmare. When I called to complain they were like "oh well".

Just ordered some fabric that I need for a project. I saw someone else reported that shipping took forever, but thought I could live with 4-7 days for free shipping. After I completed the order, in my confirmation, it said that it wouldntaken2-3 business days to process my order before it even ships. I called with my order number to ask if there was any way to expedite the processing. In today's climate, it's not ok to take so long to process an order. I believe it was Brenda at customer service who told me that basically they have been in business since 1999 and this is the way it works. Wait my turn in line for processing. She said it will probably ship out on Wednesday. fabric.com, time to get with the program! This is not acceptable. I hope someone will be in touch with me to help me out and I hope you realize that you might need to hire a few more people so you can ship out sooner. It's 2016!

Prices have been going steadyly up, there used to be discount coupons as an incentive to keep shopping, those disappeared. Now they penalize you if you don't order entire yards, you pay almost 3/4 yard when purchasing only half yard.
It used to be $35.- purchase and free shipping and I believe it is now $49.-
Placed my last order on Thursday, today is Wednesday and apparently it has not shipped yet.
Their fabric selection is great, but I'm starting to get tired of all the inconveniences and less incentives to shop on this site. Frankly, I can shop better, easier, cheaper and have a faster delivery on any other site including eBay.

If you are an international buyer, choose another site. They have no interest in dealing with their Canadian neighbours. Spoke with several different people regarding products that were completely misrepresented on their site. I purchased $400 in fabric and they weren't willing to help me at all. Will never deal with this company again. Had to give a star to complete review but they do not deserve it.
My burlap came as beige cotton? Just one of the problems. Never again

To correct the mistake they made with my order would've cost them maybe $3 max. Since they chose not to, they've easily lost hundreds to thousands of dollars in my business, which I will happily take elsewhere. I hope that $3 and their self-righteousness was worth it.
Details of what transpired: I ordered $50 in fabric samples so that I could see which fabrics best matched my overall home decor. Four samples arrived that were either 1) missing the a main color altogether or 2) had maybe 1/4" of the secondary color, and it was too difficult to really see how it looked.
I sent customer service an email about this. I got a "form letter" reply that they were sorry I was disappointed. That was it. I followed back up to let them know that their response was not a resolution and that I wanted them to send me four new samples. They replied that there was no guarantee that I'd get a better cut of fabric. I then asked for them to send me the return sticker so that I could send them back and they said that they don't accept returns for samples. So I'm stuck with four unusable samples that cannot be returned.

I ordered black terrycloth for mass production. When received it was blue. I took it the manufacturer and it looked more blue under the lights.
I called the company and asked them to pick up the fabric and they said they couldn't. It had to be picked up at the same place it was dropped off. I live in Long Island and the manufacturer is in NYC, the garment district.
I slchlept the fabric back to Long Island and had it picked up.
This company sent a new shipment but it was still blue!
I will NEVER order from Fabric.com again!
My production is held up and the requests for my item has deminished.
Good going fabric.com for hindering my first business endeavor.

Signed,

Never again

About 3/4 of the time when you order from their website, it will show that they have enough fabric online, so, you submit your order only to receive an email that they just have part of it. Then, they push the option to choose a different fabric altogether. I've also received the same fabric print from more than one bolt that doesn't match. The customer service dept. is very slow to respond & if or when they do, they are not very helpful. Do Not Buy From Fabric.com!