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Fabness

How would you rate Fabness?
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Canada
1 review
14 helpful votes
Follow Mat C.
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I ordered a month ago and paid for international shipping to Canada. The order confirmation shows tracking information for UPS only, but not who the international carrier is nor their tracking information. After chatting extensively with customer care, they claim that I had an option to PAY for tracking information at checkout (which I did not and is unheard of) beyond the $12 of shipping that I already had paid for two decks of custom cards. Essentially they have no way of finding out where my order is. This is very frustrating - I suggest other Canadians find an alternative site that ships more responsibly, especially around the holidays.

Date of experience: December 19, 2019
Brendon W. Fabness Rep
over a year old

Hello Mat,

Because you are an international order, tracking across countries can be an additional expense. The only issues we have encountered for shipping in Canada, was due to the country-wide postal strike last year. I will contact you offline in hopes of receiving additional information. Thank you for choosing Fabness, and have a wonderful holiday season.

Warmest regards,
Mark A.

North Carolina
1 review
0 helpful votes
Follow Alisha L.
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Fabness has, by far, the best canvases I've ever ordered hands down and some of the best, no questions asked, 100% satisfaction guaranteed, customer service around. But their shipping costs over the last few months have shot thru the roof and have made them unaffordable for me. I used to be able to order $100 worth of stuff and get free shipping and now they charge shipping per item. Please make your shipping costs a little less pricey, maybe cut them in half so I can afford to buy from you again!

Date of experience: February 25, 2021
Maryland
1 review
0 helpful votes
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Great company!
August 12, 2021

Fabness is a wonderful source for personalized items. I have ordered personalized house signs, cutting boards, blankets and lots of pics using my own photos. Customer Service is outstanding. Laquita went above and beyond to fix a problem with my latest order!

Date of experience: August 12, 2021
Canada
1 review
0 helpful votes
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Customer Service
December 8, 2020

I've probably ordered and given away about 10 large cutting boards to friends all through out the years as birthday or Christmas gifts. I love the styles, I love how Fabness does it so perfect. I love how the customer service team responds to my questions. They have a very efficient and responsible team. Thank you so much Fabness for delivering high quality products.

Date of experience: December 8, 2020
Australia
1 review
0 helpful votes
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I have rung this company so many times now to chat with them on different days and times.

1) every time I get the response due to the high number of calls we can not take your call now

2) Then they say you can go to our web site and there is live chat to which I cannot find on there either

3) this is the number I ring Phone 1300 931 430 try it your self see what i mean

Date of experience: January 2, 2020
Brendon W. Fabness Rep
over a year old

Hello George,

There is an icon in the corner of the website that will let you connect to our live chat. I will contact you offline for additional information. Thank you for choosing Fabness, and have a wonderful New Year.

Best regards,
Mark A.

Mississippi
1 review
0 helpful votes
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I had the best experience with this company. I ordered canvas prints. Laquita helped me with an issue I was having. Then she proceeded to go above and beyond by offering better suggestions, making revisions to improve my order, and spent time with me as a customer. I truly felt she cared about my order as much as I did myself. I would recommend Fabness to anyone, and this company should keep Laquita M forever, and they should put her in charge of all customer service!

Date of experience: February 25, 2021
Australia
1 review
0 helpful votes
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Crazy shipping costs
November 27, 2021

I wanted to order a few small soft cover photo books and calendars. The shipping costs were $31 to post within Australia! I know these would fit in a $15 post bag. Just be ready for expensive shipping on top of your order.

Date of experience: November 27, 2021
Australia
3 reviews
0 helpful votes
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I have ordered a few times from Fabness and they are processed and sent quickly and we are very happy with them. Customer service is great, after having a problem with a recent order not arriving (Aust post lost the item), Fabness reprinted it and posted it out again, no charge. Will definitely use again.

Date of experience: October 27, 2020
Minnesota
1 review
17 helpful votes
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After receiving a canvas order at my house it was immediately clear to me one of my canvas prints was not what I intended. In discussing with customer service (LaQuita) we determined that it must have been the case that I placed my order in error. LaQuita was extremely understanding and helpful and as a one time customer service exception said they would send an updated canvas print for which I only had to pay shipping for. I've done business with Fabness several times over the years and this is one of the many reasons I will continue to search them our for my canvas needs. Great customer service and a great product. Thanks again.

Date of experience: September 25, 2019
Brendon W. Fabness Rep
over a year old

Hi Anthony!

Thank you for your continued support with Fabness.com! We understand issues may arise when creating personalized items, and we always do our best to make things right! It means a great deal to our company Laquita was able to assist you! Please let me know if you ever need assistance, and we hope you have a fantastic weekend!

Best regards,
Jennifer

Canada
1 review
16 helpful votes
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Professional Product
November 23, 2019

I tried Groupon for the first time and select Fabness.com as my first adventure... I was greatly delighted that their website was user friendly, effective and efficient for use by a non computer savy individual. From creating the project, to payment, to shipping and receiving the end product was a painless endeavour. The product was professional completed and had great reviews by all those who see it. Thank you... will be back for more

Rob

Date of experience: November 23, 2019
Brendon W. Fabness Rep
over a year old

Hi Rob!

Thank you for the glowing review! We are thrilled we were able to offer a seamless experience with Fabness.com! If there is ever a process you feel you can do better on, please feel free to let me know! We look forward to working with you again, and have a wonderful holiday season!

Best regards,
Mark A.

Australia
1 review
14 helpful votes
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Personalized glass
August 17, 2020

I ordered a personalized scotch glass for my very fussy husband and I received it extremely fast and it is wonderful... i am over the moon... not many things with his name on it and I know he will love it and get a LOT of use from it... thankyou FABNESS love this product and the prompt service...

Date of experience: August 17, 2020
Singapore
5 reviews
3 helpful votes
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My photos' colors are beautiful, the frames are well made and the canvases have been fitted well. The package arrived in excellent condition! Am very satisfied with the results! Will definitely recommend to my friends!

Date of experience: September 18, 2020
New York
1 review
0 helpful votes
Follow Stuart R.
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I used a Groupon to purchase a canvas print from Fabness, whom I will call "unfabulous" from now on. The print was awful. It was enlarged to the extent that areas of the image were cut off. They made no apparent attempt to correct for image. In addition, the hidden "shipping" charges were more than the Groupon cost. I had to contact them to find out if my order was received and when it would be shipped. The website had no record of my order (and still doesn't, even after it was "completed"). Top recap, the groupon offer was deceptive, the service was lousy, the finished product was terrible. So far, not much to recommend them.

Date of experience: November 23, 2020
Florida
1 review
23 helpful votes
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I ordered 7 canvases from Fabness and they all turned out "Fabulous"! What I'm really impressed with, however, is the customer service part. One of the canvases I received wasn't quite up to par. I messaged customer service and they immediately got another print of the canvas sent out to me! I love my canvas prints and I love this company. I definitely recommend them.

Date of experience: February 5, 2020
Wisconsin
1 review
13 helpful votes
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In moving into a new office space, friend suggested that I take photos from recent trips to decorate my office. I came across the fabness.com website and placed an order for a couple prints on canvas. Delivery was quick and the price was more than reasonable. They came back amazing! I have now had multiple prints done for friends and family in addition to ones I've kept for myself.

24x36 on canvas
24x36 on canvas
24x36 on canvas
30x60 on canvas
Date of experience: April 1, 2017
Brendon W. Fabness Rep
over a year old

Hello Greg!

Your office looks great! We are ecstatic we were able to help in decorating it! We take great pride in our work, and it's nice to see the final results! Thank you for referring us to your family and friends, as we hope to see you soon! Fabness wishes you and your family a fantastic day!

Kind regards,
Jennifer

Texas
1 review
9 helpful votes
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Wonderful quality
March 14, 2017

We love our family collage wall that was made possible by Fabness! So reasonable on pricing, quick delivery, pure coloration, and high quality canvas. Most everyone who comes in this room in our home comments on how wonderful it is. Grateful to capture these beautiful moments in such a fun way.

Date of experience: March 14, 2017
Brendon W. Fabness Rep
over a year old

Good morning Tracey!

Thank you for letting us share in your special memories! Your words mean a great deal to our company! We hope you continue to work with us, and have a fabulous day!

Best regards,
Jennifer

Illinois
1 review
1 helpful vote
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Repeat customer!
June 21, 2017

I've use Fabness several times and not only have I had positive experiences each time, I'm impressed with their customer service and response time. Shipping is done quickly as well without sacrificing the quality of the items. Very happy!

Date of experience: June 21, 2017
Brendon W. Fabness Rep
over a year old

Hello Beth!

Thank you for the generous words! It means a great deal to hear from our returning customers! Please check our site for our newest deals, and have a fabulous weekend!

Warm regards,
Jennifer

Rhode Island
1 review
0 helpful votes
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Perfection
March 4, 2017

I've now purchased 4 canvas' through Fabness and have found nothing wrong. My photos are clear and look amazing. Will continue to purchase. My family room is perfect because of their work. I recommend anyone to give it a try.

Date of experience: March 4, 2017
Brendon W. Fabness Rep
over a year old

Hi Victoria!

Thank you for your recommendation! We always love hear our customers review of our products! From canvases to cutting boards, we always have something special for your loved ones! Thank you, and have a fantastic day!

Kind regards,
Jennifer

Canada
1 review
15 helpful votes
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Canvas Prints
May 3, 2019

So pleased with my canvas prints. They turned out beautifully and the delivery was amazingly quick. The morning after I ordered them, I received an email to say they were shipped. We will definitely order from Fabness again.

Date of experience: May 3, 2019
Brendon W. Fabness Rep
over a year old

Hello Helen!

Thank you for sharing your experience with Fabness! We are thrilled you enjoyed your personalized canvases! Please check your email for new offers, and we hope you have a fabulous holiday weekend!

Warm regards,
Jennifer

Nevada
1 review
11 helpful votes
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AWESOME Product
July 29, 2017

If I could give them a 10 star rating I would but there's only 5! I've been buying my canvases from Fabness for several years. I'm a photographer and display these in a gallery as well as at several art shows during the year. They are the best in the business. I've always received a high premium product, quickly and wrapped impeccably! Never had any problems - the one line customer service is great too! Fabness ROCKS!

Date of experience: July 29, 2017
Brendon W. Fabness Rep
over a year old

Hi Carol!

It's wonderful to hear from you again! Your support means a great deal to our company, as we always strive to produce high quality canvases! If you ever need assistance, please do not hesitate to contact me at support@fabness.com, attention Jennifer. We thank you for your business, and hope you have a fabulous weekend!

Warm regards,
Jennifer

Overview

Fabness has a rating of 4 stars from 267 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabness most frequently mention customer service, canvas prints and high quality. Fabness ranks 7th among Photo Printing sites.

service
18
value
17
shipping
17
returns
3
quality
17