Overview
FabKids has a rating of 3.2 stars from 4,106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.
Be very careful that you don't unknowingly receive VIP membership. You will be charged $29.95 each month without purchasing anything. You need to review your statements diligently so you do not become a victim of this scam
You have to time it right to cancel or you get charged for the month. Customer service can't actually help you with your order, they can only advise you what to do. Items go out of stock quickly. I had to redo my order 3 times because the second time I was being charged full price for items that were on sale. Definitely not worth it. There needs to be a lot of changes.
Absolute scam in my experience. Placed an order and never received it. Contacted the company and they told me they didn't have those items in stock anymore so they offered a store credit. I accepted and went to spend it but my new order was not enough for free shipping. Since I'd already paid shipping on the items I did not receive I reached out again and have received no response from the company despite multiple attempts. An additional order I placed at the same time as the my original order is still yet to arrive. I placed that order over a month ago. The company also will not respond to me on this issue despite many attempts. They took my money and I did not get my order.
Hi Elizabeth,
We appreciate your feedback on your shopping experience with us! We will be emailing you right away for assistance.
Best,
Cathy
Started with them some time ago and was quite satisfied. Missed the disclaimer that I would be automatically paying $39.99 per month and realized I had accumulated quite a sum. Be careful. Since I first joined the quantity of clothing as almost disappeared. They have totally changed. Cannot recommend that anyone join at this time. The idea was good, but they have fallen apart.
Hello Ellen,
Thank you for writing a review! Your feedback about our new set of items is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I ordered shoes from this site for my children, they were not true to size. I have been trying for 5 days to quit my membership and each time I call there is either a problem with the phone line or the wait time is over a hour long wait. This is horrible business! I would Not recommend this company to any one! If you do purchase from them DO NOT sign up for the fake VIP membership once on it they will continue to charge your account and not let you quit the membership!
I did not receive my reminder e-mail for the past 2 months, so I was charged accordingly since I did not skip. Both times I tried to reach out to Fab Kids concerning this via their on-line chat. I was able to talk to a "customer service" rep who would then forward my issue and I Would immediately be disconnected. This happened several times. I would like to cancel my membership, but it's definitely not convenient to do so. I work during the day and have poor cell service so I'm not able to call.
Hello Jenna,
Thank you for your feedback. Our Member Services Team will contact you right away to address your concern about the skipping reminder.
Best,
Renz
Ordering was a fine experience the shoes and clothes fit as expected. But when you order and pay for shipping and are told you would receive your items in 3 days but the process takes 13 and I needed them for the first day of school. Also the lady on the phone lied and said it was all the mailing services fault when fabkids didn't send the clothes to them for well over a week. They created a label and the items sat for almost 2 weeks. One star for the clothes and customer service I've used fab kids for years I will not use them again.
Hello Samantha,
Thank you for your review. For assistance with your shipping concern, our Member Services Team will get in touch with you right away.
Best,
Renz
I did not receive my order. I have emailed you guys multiple times and have even tried calling. I do not have my order.
I had no problem ordering. But I got notification that the order had shipped. Problem is that it sat in New Jersey for almost a month awaiting to arrive at USPS. I ordered things from over seas and received it faster. It seriously makes me unhappy and have an undeserved feeling of ordering again. I have even considered cancelling my membership.
Hello Christina,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping. We will be contacting you via email within 48 hours for assistance.
Best,
Nelle
These shoes are cute, but quality isn't great. My son goes through them quickly. Probably about as good as Walmart brands. He tends to go through shoes really fast anyway, that's why I shop here. Much cheaper than Walmart, but lasts about the same amount of time. I plan to continue shopping here for him.
Hello Sarah,
We are sorry to hear that the item you got did not meet your expectations.You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
My granddaughters love getting new shoes. The first time I ordered I was concerned about the quality of the shoes due to the price I paid, $10.00 sale. It didn't take me long to realize that they were nice shoes, I just got a great deal. I like the idea I can miss a month but still be charged a small amount that credits my account to use later. I am on a budget as my husband is a disabled Veteran and we live off his disability, so I am not able to make a purchase every month. Clothes are a little high in price but they are very nice.
Hello Tami,
What an awesome review! Thank you so much for the positive overall feedback! You should only receive the greatest services. Have a wonderful shopping experience at Fabletics! Hope to hear more from you in the future!
Best,
Lia
I love the products on FabKids; however, the processing times for orders are too inconvenient. In this case, I paid for two-day shipping for an item that was in stock and received my order 7 days after purchase.
Hello Erin,
We regretfully note that we received your feedback regarding our shipping time frame. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Your shoes and clothing I purchased for my daughter (20 months) to wear to her first time of daycare are super cute but also affordable for a single mother. My daughter loves the shoes so much, she thinks she is special when she wears them. Thank you! Definitely going to be purchasing more from you in the future.
Hello Jessica,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
The clothes are okay and my kid loves the little sayings on the shirts my complaint is the shipping. FabKids usually gets the order out in a good amount of time its just the carrier they use that takes forever for me to get it.
Hello Leanetta,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,
Ivy
If you're like me school clothes toss you in debt. This way I don't have to make a purchase it simply sits as a credit. I have several of them when August rolls around. $30 dollars ain't as missed as $300
Hello Melissa,
We appreciate the time you took to leave such a thoughtful review of our products and services! We’re happy you had a great experience with us here at FabKids.
XO,
Dean
This company sets the standard for incompetence. My card was fraudulently used here and when calling them to stop payments they told me I didn't have an account and basically didn't know what I was talking about. Changed cards and somehow still get charged still. They sell garbage at garbage prices and have customer service of the same level. Please do yourself a favor and avoid this company at all costs
I will never shop with FABKIDS again! I do not recommend them they take over a month to even consider delivering and no updates as to when packages will be delivered! I had to cancel and wait a week until they can process the return! Damn shame my kids were looking forward to their shoes!
Hello Barbara,
Thank you for sharing your overall experience with FabKids! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
My daughter's dress was missing a button hole (but still functional). I was told the only thing the could do for me is exchange it. It's a plaid flannel dress, and has a limited season, so I didn't want her to miss the season with exchanges. I would have been happy with a partial credit, but right now I'm just frustrated. I order clothes online to simplify, not complicate my life.
Hello Holly,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Ordered 3 pairs of shoes that light up for my kids and they only worked for 1 day then stopped lighting up, which you can imagine the response from little kids and how upset they are! Asked for an exchange or refund and they won't until you have returned the shoes and they have them to examine what's wrong with them but doing that makes me have to go out and buy all new shoes and spend even more money so they can have broken shoes back? I wouldn't waste your time or money.
Hello Mickaela,
Thanks for sending your review! Your feedback about our product quality and return/exchange policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The material tends to be thinner and cheaper than similar products I purchase from target/old navy.
More so the new VIP program isn't worth it. Many of the products go on sale or can be purchased for less than what you paid for you VIP credit.
With this new change I'm trying to use up what I have so I can cancel.
Hello Allison,
Thank you for sharing your experience with the items we offer and we are sad that you will be canceling your VIP account, We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rachel,
Thank you for sharing your experience with your order and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary