Overview
FabKids has a rating of 3.2 stars from 4,106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.
I received 4 shoes that I ordered and they are beautiful! Amazing and most especially affordable shoes and good quality. Definitely worth it!
I love everything we always order. The only 2 things I would say I was a little sad about were my 4 year old's light up dino shoes stopped lighting up pretty quick so I ordered some other light up ones from the site. And I ordered my boys matching joggers and I have in the past ordered my 10 year old stuff and it has fit great but these joggers were definitely not a 14/16. He could barley get them up. But other then that love the site will keep shopping monthly. Thank you. K. Clark.
Horrible. My Daughter picked out the outfit and ended up disliking it. She did not care for any of their fashions. So I cancelled. I was on the phone forever because they tried every way to get me to stay. Although the woman was nice, it was so disgusting the way they turned everything into a yes question to try and get you to say yes I will stay a customer. Forward two weeks, they charged my credit card 29.95. Why? Then when on the phone with them, they tried their horrible tactics to keep me on as a customer again. Thank you Fab Kids for the hassle and charging my CC the week before Christmas! Worst place ever and the clothes are poorly made.
I ordered for the first time and they sent me the wrong shoe size. I ordered 13 for my daughter and they sent a size 2. I've tried multiple times to contact an agent on Facebook because they do not use email for complaints. They say that an agent will be with me then a couple hours later it says "Your chat with our agent has ended" when I never even received a message! Of course they messed up the shoes my daughter actually really liked.
Hello Kelsey,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Stay far away! They will take out money from your account without permission. They made my account go negative. Poor quality of shoes, its not worth it. I will never shop here again and warn anyone to stay away. This place needs to be shut down
Hello Laura,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,
Ivy
Orders light up shoes, one didn't work.
Called support we were able to get it working together.
Said if stops working for any reason call back.
It stopped working I called back they sent me a new pair and emailed a return label. Great customer service.
Hello Christopher,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I canceled my membership because of the third-party carrier. I was looking forward to going out with the kiddos but they didn't get their shoes in time. I'm disappointed because I've heard nothing but good things about this company.
Hello Danielle,
Thank you for sharing your experience with the delivery of our package. We are sad to know that you canceled your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I have been ordering from Fabkids for a couple years now and the selection gets better and better each month. They have multiple price points that is perfect for any budget. The quality is great. I've never had an issue with my daughter playing too hard. The leggings are heavy quality stretch fabric.
Hello Miranda,
It’s great to read your feedback about our merchandise and pricing. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
Bought my daughter some boots for Christmas last year from this co. Great boots but the fine line of 29.95 a month coming out of my checking account for the membership fee was unexpected and took a toll on my pocket over time. Especially when I barely ordered anything from them! Highly disappointed!
Hello Kimberly,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.
Best,
Dean
The shoes I order were a great fit for my child; vibrant colors and sturdy quality. Like any new shoe it's a little tough for toddler to get foot in but in time it will soften up to be able to get on and off with ease. Shipping didn't take nearly as long as I thought. The date range provided when to expect my package and it arrived on the first estimated date. I did follow the instructions for measuring my toddlers feet to get the best fit so I highly recommend doing this for your littles as well.
Hello Jayla,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
I found that the staff on the phone for customer service were very helpful.
Ordering and shipping were great! They charge a $49.95 monthly fee in order to be a member so I can save money on products. You have to call to cancel the membership fee, but it takes awhile. It seems like if they didn't charge people at all, it would save steps for everyone. My daughter loves her new boots but it's not worth the hassle to save a couple dollars.
Hello Allison,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit charge.
Best,
Renz
Received items within days of ordering.
Items ordered were as expected
I had a super-easy time picking out cute shoes for my girlies. I got 3 pairs for like $38. Maybe $48? I can't remember lol. My only real issue is that you have to sign up to get a good price. I don't like feeling like I'm getting manipulated into stuff. Other than that, it was an awesome experience.
FabKids has super cute clothes and shoes. Shipping is relatively quick and their customer service team is friendly and efficient. In truth, I have only needed to contact customer service once. Their prices are a bit high for children's clothing and you could probably order twice as much for the same price elsewhere but I find their quality and fit to be better than most.
I also like that you can skip months and as many as you want.
Hello Tanya,
We appreciate the feedback you shared regarding the prices of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Not only did the post office send my order back but they apparently don't just send out the same package when this happens because they said that 1 item was no longer available. I had to reprocess the order so I placed an additional but separate order the same day. That was 2 weeks ago and I'm still waiting for my kids clothing. They're going to outgrow it at this rate. I'm better off saving money by buying locally and not waiting so long for my stuff to arrive.
Hello Amanda,
Thank you for bringing this to our attention! We sincerely apologize if you ran into some shipping issues. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Although I had a difficult time speaking/understanding the customer service rep, I was able to exchange all of the items that I purchased for the next size up. The clothes were too big before washing but after one wash fit pretty well. If you are going to buy from this company keep in mind they clothes shrink. They are pretty good quality for the price and I appreciated them making the exchange.
Hello M P.,
We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review!
Best,
Sherry
First of all their sizes are different than most. They put sizes 6-7 together and 8-10 which is unique. The clothes fit great but after one wash shrunk at least a full size and were faded.
Service at all or shipping products i believe there is something very shady about how you have to purchase read everything before purchasing and signing memberships you can only get a credit and then if you repurchase you are charged the higher price if you don't keep the membership
Hello Maria,
Thanks for writing a review regarding our products and services. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I have ordered a dress from this place. But without any of my knowledge, they somehow singed me up for a VIP membership that charge me $29.95 every month. I didn't even know about this till I check my credit card statement. When I contacted customer service, they said "Unfortunately, we are unable to process you're request". This is bad business and they secretly signed you up for things you don't even know about.
Can't wait until that pink bag arrives! She loves the cute styles, I love the modest fit, pricing, durability, and quality that comes with FabKids! We are very loyal, long term customers and recommend the site frequently.
Hello Shelly,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XoXo,
Sherry
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kasey,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz