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FabKids

Overview

FabKids has a rating of 3.2 stars from 4,106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.

service
174
value
169
shipping
184
returns
107
quality
166
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How would you rate FabKids?
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Missouri
1 review
0 helpful votes
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Confused
January 1, 2024

I thought when you take money out that is your you vip credits then you have your reward points too and a 10.00 credit went to use it and ended up paying more money additional than just my credit not understanding how this works

FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2024
Lia B. FabKids Rep
over a year old

Hello Beverly,

It is with great regret that we received your feedback regarding member credit usage. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Arizona
1 review
0 helpful votes
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Unhappy
August 24, 2024
Updated review

I won't be ordering again. My card was compromised

Date of experience: August 14, 2024

Cute shoes
August 22, 2024
Previous review

I won't be ordering again because my card was compromised.

Date of experience: August 12, 2024
Missouri
1 review
0 helpful votes
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Impossible to cancel
April 21, 2023

I've tried to cancel at least 5 times and there is no response in the chat or phone calls. Every month I try to remember to skip so that I don't get charged. I just want to cancel and it's impossible. Clothes are cute, but not worth it.

Date of experience: April 21, 2023
Chad A. FabKids Rep
over a year old

Hello Brittany,

Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Indiana
1 review
0 helpful votes
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Not as satisfied as I had hoped to be.
October 1, 2023

The leggings were easily torn. My daughter was playing when the seems tore and had her under garments started showing at school. I also purchased 4 pairs of shoes. 2 pairs fit the other 2 pairs did not. I took the loss because I don't have time to ship anything back. So Overall I would say I would prefer to shop in stores so I know what I am getting.

Date of experience: October 1, 2023
Mary L. FabKids Rep
over a year old

Hello Makayla,

Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Tennessee
1 review
0 helpful votes
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Always satisfied!
September 16, 2024

For the price I pay, the items are worth it. It's always a win-win with FabKids :)

Date of experience: September 6, 2024
California
1 review
0 helpful votes
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Shoes
September 1, 2024

The size 7 pink slippers were huge they looked like a man's size and they were dirty I'd like to return them.

Date of experience: August 22, 2024
Arizona
1 review
0 helpful votes
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Not Long lasting
May 1, 2023

The material used for the boys shoes do not make for a durable and long lasting shoe. My sons have gone through so many pairs of shoes in the last year because they pull apart and the soles wear out too fast. Not sure if I'll keep my membership much longer.

Date of experience: May 1, 2023
Allison C. FabKids Rep
over a year old

Hello Melissa,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with product quality. Our Member Services Team will contact you right away.

Best,
Allison

Canada
1 review
0 helpful votes
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Return or exchange policy is not ok
December 7, 2022

Ordered 2 shoes that are light up. Separate purchases. Both shoes are faulty only one lights up. You need to return before exchange can be processed which exceeds time to actually give the gift if needed.

Date of experience: December 7, 2022
Jennifer M. FabKids Rep
over a year old

Hello Elyssia,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Oklahoma
1 review
0 helpful votes
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Felt like I got scammed
April 16, 2024

Took money off my card twice and never refunded me money back just told me it was a mistake that would be resolved! But nothing has been solved! But the shoes fit great and very cute 🥰 but it was foul to take 45 twice and a week later very low!

Date of experience: April 6, 2024
California
1 review
0 helpful votes
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FabKids Fall order
October 9, 2017

FabKids always delivers quickly, however this order was delayed due to popular item purchased. They sent me and email to notify me of this and the order arrived a 3 days later. Thankfully I didn't need the items for a gift so was not a problem at all. Their customer service is top notch!

Date of experience: October 6, 2017
Sherry E. FabKids Rep
over a year old

Hello Natalea,

Thank you for giving FabKids a positive feedback! We are happy to know that your package arrived safely. Enjoy your purchase!

Best,
Sherry

Florida
1 review
1 helpful vote
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Quality Check
November 26, 2022

They sent an item that didn't even worked the kid was very disappointed. Before leaving the WH quality Check needs to be done to avoid delays like this. My grandson wanted to wear this to a function and that didn't happen because of the faulty shipment and you would think they expedited because it's there error they didn't took just as long as the first pair. Poor customer service on there side.

Date of experience: November 26, 2022
Jennifer M. FabKids Rep
over a year old

Hello Nicole,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

District of Columbia
1 review
0 helpful votes
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Shipping sucks.
December 8, 2020

I've been a customer for about 6 years now and with almost every order there are shipping issues. I have a just fab and fab kids account and I plan to cancel both because my last order is now stuck in delayed shipping as well. If you like getting your stuff in a reasonable time, shop elsewhere.

Date of experience: December 8, 2020
Cole N. FabKids Rep
over a year old

Hello Felicia,

Thank you for writing a review regarding our shipping time frames. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Georgia
1 review
0 helpful votes
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Prices are too high, quality is too low.
February 24, 2023

I have a ridiculous credit because I keep getting charged, even though I've called and asked to stop charging. I sign on to find good deals and there are none. I still have a pair of shoes that only HALF light up, because they never sent me the shipping label to return them. I paid full price!

Date of experience: February 24, 2023
Mary L. FabKids Rep
over a year old

Hello Kristina,

Thank you for sharing your experience with our products and the prices we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

California
1 review
3 helpful votes
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Nothing but a rip off!
August 22, 2019

Charged me nearly 60 dollars called to cancel, talked into "skipping" the month until I use my credits. Placed a order, never received it. Called twice to talk to supervisor, was told they were busy. Never called me back. Lost 60 dollars for nothing! Horrible will never shop with fab kids or shoes again

Date of experience: August 22, 2019
Ivy T. FabKids Rep
over a year old

Hello Angel,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Wisconsin
1 review
0 helpful votes
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Had a good experience
December 10, 2022

I bought about $300 worth of clothing and shoes. The shoes were a little cheaper than anticipated but for the price he still can't beat them but the clothing quality and durability has been exceptional. The outfits they have picked out are great and interchangeable and my six year old wear through some stuff.

Date of experience: December 10, 2022
Jennifer M. FabKids Rep
over a year old

Hello Woody,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Georgia
1 review
0 helpful votes
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Cute shoes, horrible sizing.
May 18, 2023

I bought 7 or 8 pairs of shoes for my daughter. She wears a size 10 from any other store. Size 10 from fabkids is so much bigger than a "normal" size 10 so they don't fit even a little bit. She still has like 3 inches of space in the sandals. The tennis shoes fit normal though! How are people supposed to know what size to purchase when it's like this?

Date of experience: May 18, 2023
Lia B. FabKids Rep
over a year old

Hello Breana,

We regretfully note that we received your feedback regarding the sizes of our items. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Florida
1 review
0 helpful votes
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Kids shoes
August 21, 2024

Shoes came on time good packaging. My kids love their new shoes for school

Date of experience: August 11, 2024
California
1 review
1 helpful vote
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I Love FabKids!
September 8, 2021

I love shopping on FabKids website. The prices was super awesome and affordable. I only paid $21 for 5 t-shirts, 5 jeans, shoes, and 1 denim jacket that is that value of $330. My 7 year old son look cool and hip when he goes to school. I am a happy mom. The packaging was perfect and organized. The clothes were folded and clean. The shoes were clean and brand new. Thank you FabKids.

Date of experience: September 8, 2021
Jennifer M. FabKids Rep
over a year old

Hello Eboni,

Awesome! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Thank you for showing us some love!

Best,
Nelle

Pennsylvania
1 review
0 helpful votes
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I am never disappointed with my purchases from Fabkids and better yet, neither are my two little ladies. They get super excited when we get s shipment and wear the clothes with pride (and often get quite a few compliments as well). Nothing but!

Date of experience: October 1, 2018
Ivy T. FabKids Rep
over a year old

Hello Shavon,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

XO,
Ivy

Massachusetts
1 review
4 helpful votes
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Tried once, and billed 4 months the $29.95! Lesson to check credit card statement each month. Customer Service is a joke! Sounded like the rep was 13 years old,,, Promised credit, we will see, but reported it to credit card company none the less.

Date of experience: March 21, 2015