FabKids has a rating of 3.2 stars from 4,106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.
I thought when you take money out that is your you vip credits then you have your reward points too and a 10.00 credit went to use it and ended up paying more money additional than just my credit not understanding how this works
I won't be ordering again. My card was compromised
I've tried to cancel at least 5 times and there is no response in the chat or phone calls. Every month I try to remember to skip so that I don't get charged. I just want to cancel and it's impossible. Clothes are cute, but not worth it.
Hello Brittany,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The leggings were easily torn. My daughter was playing when the seems tore and had her under garments started showing at school. I also purchased 4 pairs of shoes. 2 pairs fit the other 2 pairs did not. I took the loss because I don't have time to ship anything back. So Overall I would say I would prefer to shop in stores so I know what I am getting.
Hello Makayla,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
For the price I pay, the items are worth it. It's always a win-win with FabKids :)
The size 7 pink slippers were huge they looked like a man's size and they were dirty I'd like to return them.
The material used for the boys shoes do not make for a durable and long lasting shoe. My sons have gone through so many pairs of shoes in the last year because they pull apart and the soles wear out too fast. Not sure if I'll keep my membership much longer.
Hello Melissa,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with product quality. Our Member Services Team will contact you right away.
Best,
Allison
Ordered 2 shoes that are light up. Separate purchases. Both shoes are faulty only one lights up. You need to return before exchange can be processed which exceeds time to actually give the gift if needed.
Hello Elyssia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Took money off my card twice and never refunded me money back just told me it was a mistake that would be resolved! But nothing has been solved! But the shoes fit great and very cute 🥰 but it was foul to take 45 twice and a week later very low!
FabKids always delivers quickly, however this order was delayed due to popular item purchased. They sent me and email to notify me of this and the order arrived a 3 days later. Thankfully I didn't need the items for a gift so was not a problem at all. Their customer service is top notch!
Hello Natalea,
Thank you for giving FabKids a positive feedback! We are happy to know that your package arrived safely. Enjoy your purchase!
Best,
Sherry
They sent an item that didn't even worked the kid was very disappointed. Before leaving the WH quality Check needs to be done to avoid delays like this. My grandson wanted to wear this to a function and that didn't happen because of the faulty shipment and you would think they expedited because it's there error they didn't took just as long as the first pair. Poor customer service on there side.
Hello Nicole,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've been a customer for about 6 years now and with almost every order there are shipping issues. I have a just fab and fab kids account and I plan to cancel both because my last order is now stuck in delayed shipping as well. If you like getting your stuff in a reasonable time, shop elsewhere.
Hello Felicia,
Thank you for writing a review regarding our shipping time frames. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I have a ridiculous credit because I keep getting charged, even though I've called and asked to stop charging. I sign on to find good deals and there are none. I still have a pair of shoes that only HALF light up, because they never sent me the shipping label to return them. I paid full price!
Hello Kristina,
Thank you for sharing your experience with our products and the prices we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Charged me nearly 60 dollars called to cancel, talked into "skipping" the month until I use my credits. Placed a order, never received it. Called twice to talk to supervisor, was told they were busy. Never called me back. Lost 60 dollars for nothing! Horrible will never shop with fab kids or shoes again
Hello Angel,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I bought about $300 worth of clothing and shoes. The shoes were a little cheaper than anticipated but for the price he still can't beat them but the clothing quality and durability has been exceptional. The outfits they have picked out are great and interchangeable and my six year old wear through some stuff.
Hello Woody,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I bought 7 or 8 pairs of shoes for my daughter. She wears a size 10 from any other store. Size 10 from fabkids is so much bigger than a "normal" size 10 so they don't fit even a little bit. She still has like 3 inches of space in the sandals. The tennis shoes fit normal though! How are people supposed to know what size to purchase when it's like this?
Hello Breana,
We regretfully note that we received your feedback regarding the sizes of our items. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Shoes came on time good packaging. My kids love their new shoes for school
I love shopping on FabKids website. The prices was super awesome and affordable. I only paid $21 for 5 t-shirts, 5 jeans, shoes, and 1 denim jacket that is that value of $330. My 7 year old son look cool and hip when he goes to school. I am a happy mom. The packaging was perfect and organized. The clothes were folded and clean. The shoes were clean and brand new. Thank you FabKids.
Hello Eboni,
Awesome! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Thank you for showing us some love!
Best,
Nelle
I am never disappointed with my purchases from Fabkids and better yet, neither are my two little ladies. They get super excited when we get s shipment and wear the clothes with pride (and often get quite a few compliments as well). Nothing but!
Hello Shavon,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
Tried once, and billed 4 months the $29.95! Lesson to check credit card statement each month. Customer Service is a joke! Sounded like the rep was 13 years old,,, Promised credit, we will see, but reported it to credit card company none the less.
Answer: Omg! I didn't realize I signed up for a membership when I made my purchase! Ahhh this is a pain! The lady almost didn't let me cancel!? They also won't give my money back!
Answer: They charged me 39.95 and still charged after I skip a month. There scammers.
Answer: Even after I cancelled I was still charged until I cancelled my credit card scamming company!
Hello Beverly,
It is with great regret that we received your feedback regarding member credit usage. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia