FabKids has a rating of 3.2 stars from 4,106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.
I, like many other people was signed up for the monthly VIP membership without my knowledge. Many people said it took an hour on the phone to get a refund and have their membership cancelled. I took me less than 5 minutes because as soon as I mentioned a possible class action lawsuit the rep was very helpful in cancelling my membership and providing a refund. Beside the VIP membership issue I was happy with them. I got some decent shoes, boots and clothes for my daughter at reasonable prices. I'm no expert on quality but they seemed similar in quality to clothes we got her from Old Navy, JC Penney, or other similar stores.
I love shopping with Fab Kids because my daughter is able to have her own style and express herself with her clothes. I've shopped in stores and on different websites but it's just something about Fab Kids that we love over all the other.
Hello Frederica,
This is Fabulous! The team here at FabKids is so thrilled to hear such good feedback, and we’re proud to be one of the best sources of kids apparel!
You are awesome!
Bella
Ordered kids clothing, received the order and was billed monthly (29.95) for a membership that I didn't authorize. It took hours on the phone through their automated phone system before I could talk to a person. The representative left me on hold for an additional 20 minutes and refused to give me their physical address so I could report them to the Better Business Bureau. Stand firm and demand a refund. Stay away, it's a scam.
I was given a date and the shipment still has not been delivered and no one will help me on when it will be delivered
And it keeps saying delayed
I purchased a shirt for each of my nephews, and one for my niece, plus a pair of shorts for one of the boys. The clothes are of good quality, came quickly, and I only paid $30 for all of it. I can skip each month, meaning I'm not charged anything, yet maintain the VIP level membership. I have the same membership with Fabletics and have found it pays for itself! I'll definitely order some more items as the summer months come.
Hello Lindsay,
We are glad that everything worked out for you. We, here at FabKids do our best to provide quality and affordable products. We are also delighted that you love the VIP membership and would like to assure you that we will strive to improve our member satisfaction.
Best,
Allison
I find your prices VERY high. Could not afford if not for VIP.
With prices going up, I may not continue shopping. I understand the economy sucks, but as consumers, we need to check around. Over all, it's been ok.
Hello Rebecca,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Ordering was simple and straightforward. Package was received earlier than expected. And my son absolutely loves his new shoes! I had to wait until he fell asleep to be able to sneak them off his feet the day they arrived!
Hello Megan,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I ordered shoes on the Justfab and Fabkids sites. Never ever again. You can't track your order, they lie about shipping times (5-9 days is actually 20 days, even when you pay extra,) and you cannot get your money back unless you haven't received your shoes by the end of the year. Crap site. Should have known. I bet they won't fit if we ever get them.
Hello Erin,
We are sorry to hear if you still haven't received your package yet. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
I purchased 4 pairs of shoes. Came in good time but 2 didn't fit so began the exchange process. It was quick and they paid for the return shipping. Next day I went to ship and the same day a few hours later they had me new order ready and it shipped out the following day. Super quick. Super easy! Definitely recommend.
They sign you up for a $39.95 VIP membership without you knowing it when you purchase from them. I am so broke. I ordered some boots for my granddaughter for Christmas that ended up costing me $120! Not to mention I received bras first and had to send those back to get the boots. Now I am being charged every single month. SCAMMERS! They hope you do not notice.
Hello Amy,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
As much as I love the clothes from FabKids, the whole experience is like checking into a roach motel. I get monthly charges for "credits" and when I use the credits to but items I am forced to accept a "free" subscription that's not free at all and auto-charges my credit card on file. These are subscriptions I don't want and don't ask for but cannot get out of.
Hello Sacha,
We appreciate the feedback you shared regarding our VIP program. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
FabKids never disappoints when needing an outfit for that perfect gift. My grandchildren are all getting too big to order from FabKids, but I have just started being a great-grandmother so I will get to order for quite a long time to come! The quality of the items I order is excellent. The shoes are quality items that will last through several children. I'm glad FabKids found me! I love to see their new additions several times a year. With the rewards program, the items are reasonably priced, too.
Hello Ruth,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
There's always great deals on shoes here!
The shoes are semi-cheaply made (almost plastic-like) but they last long enough for my kids to outgrow them and I can get new pairs. Since they are so inexpensive in price, I don't mind how beat up they are after my kids have played outside in them for months at a time
Hello Chanel,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I have "SKIPPED" 3 months so far with out problems finding the skip button. My son and myself have really liked the purchases of long sleeved shirts for the winter for him. We have only had 1 issue with a shirt cut wrong in the arms I and not bothering to return. He will wear it until he can't. They have 1 strike out of 3 but honestly I am almost stocked for the winter months so I may quit them soon until spring or completely.
We signed back up for the membership & found some amazing deals! The shoes are so stylish and my 7-year old absolutely loves them! We pair with almost every outfit and it's super cute! :)
I say sign up! Enjoy the deals & style style style!
Hello Courtney,
We are happy to know that you are satisfied with the deals we offer. We will also make sure to continuously create stylish products that suit the needs of our valued members like you! Have a great day!
Best,
Allison
For the price of the shoe is pretty reasonable. I have three young boys have a older daughter but she cannot fit any of the shoes so it works in hand for these tough little boys who's always running through their shoes. Decent price. Cute! Looks and my kids love them so you can't beat it
I have been a loyal customer for three plus years and have never had a complaint! Shipping is reliable and it's easy to return a product if necessary. The styles are adorable and trendy making my granddaughter the best dressed in school! The sizes are true to fit and the materials and craftsmanship are fabulous too! I enjoy earning points and the kiddo loves all of the free goodies she gets because of the loyalty program! Fab kids is a win win in our books!
Hello Melissa,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I purchased shoes that were ruined within 3 days by my 3 year old. I didn't see clothing styles that were worthy of a VIP membership. The current selection looked like what is sold in Walmart. If I pay for a membership, I want styles over and above what I can find in Walmart.
Hello Makia,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about product quality and membership. Our Member Services Team will reach out to you right away.
Best,
Allison
I bought my daughter's boots, and my son a pair of boots last year. My oldest daughters boots were way too big. So she's couldn't even wear them last year. So this year, she's worn them MAYBE 3 or 4 times, and her one boot completely fell apart... I reached out to see if they would do anything. I know the company I work for takes care of the customer, but it was wishful thinking in this case. I know it was over the 60 days return window, but they didn't offer a coupon or anything. Just a "Thanks for being understanding" so be it. I don't plan to purchase again.
Hello Hailey,
Thank you for providing feedback about your experience with product quality. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Answer: Omg! I didn't realize I signed up for a membership when I made my purchase! Ahhh this is a pain! The lady almost didn't let me cancel!? They also won't give my money back!
Answer: They charged me 39.95 and still charged after I skip a month. There scammers.
Answer: Even after I cancelled I was still charged until I cancelled my credit card scamming company!
Hello Ben,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar