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FabKids

Overview

FabKids has a rating of 3.2 stars from 4,106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.

service
174
value
169
shipping
184
returns
107
quality
166
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How would you rate FabKids?
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Canada
1 review
0 helpful votes
Follow Candace E.
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Everything is great except...
January 7, 2023

Quality is great as usual. My only complaint is that the boots did not come in boxes so both sets of boots had some deformity to them which will need to stretch out before wearing. Otherwise, wonderful.

Date of experience: January 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Candace,

Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.

Best,
Renz

Canada
1 review
0 helpful votes
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ORDER NOT COMPLETED
January 6, 2023

Ordered 2 pair of boots one came in the other was no longer available, never notified they were not coming, they were a Christmas gift. I have cancelled my subscription and will not order from Fabkids again.

Date of experience: January 6, 2023
Jennifer M. FabKids Rep
over a year old

Hello Tammy,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

California
1 review
0 helpful votes
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Shoes broke almost immediately
February 7, 2023

Hi there, our son was so excited to get these shoes, but was very upset when the lights stopped working on one shoe within the first couple of days of wearing them. They also were fairly uncomfortable. He will not wear them anymore

Date of experience: February 7, 2023
Jennifer M. FabKids Rep
over a year old

Hello Lena,

Thank you for sharing your experience with the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

California
1 review
0 helpful votes
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Great pricing but...
August 31, 2024

My daughter wore each pair and they didn't even last a school day. The inside of the shoes are all coming apart after less than a day of wear.

Date of experience: August 21, 2024
Georgia
1 review
5 helpful votes
Follow Kristin J.
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I have been using this site for 2 yrs and love it. My daughter loves it as well. The clothes are of great quality and great price.
Anyone who gives this company a bad review clearly does not understand online shopping or didn't read the terms before agreeing to be a member.

Date of experience: April 13, 2016
New Jersey
1 review
0 helpful votes
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Poor products poorer customer service
October 7, 2019

None of the clothes I ordered fit, and for some reason when I returned I was only able to receive store credit? Still unsure as to why that is since it's been impossible to get in touch with a customer service rep. Not looking forward to being stuck on the line cancelling my justfab order once the refund comes in.

Date of experience: October 4, 2019
Jane B. FabKids Rep
over a year old

Hi Samantha,

Thank you for the feedback! We apologize for any inconvenience and will use your feedback to improve our products and service. We strive for 100% satisfaction so our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Jane

Florida
3 reviews
4 helpful votes
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It's a TRAP!
July 22, 2016

I called to cancel & spoke to a lady for 35 minutes who had obviously been coached in the art of deflection. Every time I said, "I want to cancel my subscription," she responded with, "I can absolutely do that" but ever did. I THOUGHT she understood. As we disconnected she even said, "Is there anything else I can help you with?" I said, "No. My only goal was to cancel this whole thing." Three months later (Why 3 months? I believe they thought it might go unnoticed by me if they waited a few months) they began charging me again! I've attempted to cancel multiple times. I guess I need a lawyer.

Date of experience: July 22, 2016
New Hampshire
1 review
0 helpful votes
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What a waste of money
August 5, 2015

My daughter got a gift card for Christmas for $89.95 - I have been trying for 8 months to use it. Finally they were able to locate it, when I went to purchase an item for my 10 year old who is on the taller side, nothing will fit her, not to mention these styles are for 5 years olds. Very babyish. The shoes stop at size 5 and even the leggings which she could wear are all out of her size. This site is a joke for older kids and very expensive if you don't become a VIP. Customer service is not very helpful.

Date of experience: August 5, 2015
New Jersey
2 reviews
11 helpful votes
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Complete Ripoff
March 9, 2016

You can absolutely know without a doubt that this scam is just that. It preys upon innocent unsuspecting people (of which there are many of in this country now thanks to the flood of immigrants who expect better of the United States). Up front they con people into a 'membership;' then when discovered they try to charge a ridiculous 'termination charge'. Come on Google. Why do you allow sites like this to operate on your platform? You can damn well bet that any good review here was either fabricated by a company rep or was written by a complete idiot.

Date of experience: March 9, 2016
North Carolina
1 review
0 helpful votes
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Shoes 👟
September 16, 2024

I still haven't received my order! I placed it on August 28 and seems to be taking forever!

Date of experience: September 6, 2024
Washington
1 review
0 helpful votes
Follow Brianna C.
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Called to get better clarification of what the sizes were and why there was no size 13 shoes. They said it goes by age which is understandable but please tell me what the measurements on the size that you suggest for my child's age. They could not offer me an answer and hung up on my face. I spoke to two different people and I believe it is a scam. I don't know if anyone has ever received any real shoes from here but I would not purchase any from this terrible company. It makes no sense how you do not have proper size information and that you decide to hang up when a person asks you hard questions.

Date of experience: October 17, 2015
California
1 review
0 helpful votes
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Fabkids is a subscription be aware
December 11, 2022

Be aware that Fabkids is as subscription and will charge recurring payments unless you opt out.

I bought shoes for my nephews not knowing this and was charged $49.95 the next month for subscription fee

Fabkids did cancel and refund, but it was not clear at original checkout the service was a subscription.

Date of experience: December 11, 2022
Jennifer M. FabKids Rep
over a year old

Hello Debra,

Thank you for sharing your experience with the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Canada
1 review
0 helpful votes
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Fast service,love the little boots
December 3, 2024

Great place. Great web site to shop for the toddlers. Lots of good deals.

Date of experience: November 23, 2024
Michigan
2 reviews
4 helpful votes
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Horrible company!
August 21, 2014

Horrible company! I would give 0 stars if able to. Tricked me into signing up as VIP member through a promo in which I thought I was making a single purchase... big mistake! They DO NOT clearly state you are signing up for anything but once they have your credit card number, good luck! Their products are cheap quality also. Do not waste your time or money with these people you will regret it if you do!

Date of experience: August 21, 2014
Wisconsin
1 review
0 helpful votes
Follow Alyssa B.
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School clothes for kids
November 2, 2020

Ordered four sets of comfortable fall outfits and my son's are to small according to the size chart he should have room to grow in them and thats not the case sadly. My daughter loves her outfits and has worn them numerous times already as she lives for comfort. Besides this the day after I ordered over 100 in merchandise everything purchased went on sale so i was no da disappointed.

Date of experience: November 2, 2020
Cole N. FabKids Rep
over a year old

Hello Alyssa,

Thank you for sharing your feedback regarding your order. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Georgia
1 review
0 helpful votes
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Fees!
June 14, 2023

I'd watch ordering from this site.
I only went on to order my daughter two pairs of sandals and now they are charging me $50 for the month since I didn't skip or order anything.

Ridiculous, why can't you just order and be on your way!

Date of experience: June 13, 2023
Florida
1 review
0 helpful votes
Follow Zoe P.
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Girls Sandals too tight
April 7, 2023

Have gotten many purchase where there some of the girls sandals there strap around the toes does not stretch so my daughter can't put her feet all the way in but they are the right sizes even bigger ones I've got

Date of experience: April 7, 2023
Lia B. FabKids Rep
over a year old

Hello Zoe,

We are sorry to hear that the item that you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

California
1 review
0 helpful votes
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Long delay, purchase not arriving
July 7, 2021

I spoke to a customer service representative that helped me reorder my purchase after never receiving it. Still, it's been over a month and there's nothing to indicate my order will be coming soon. I ordered the shoes in May hoping to get them for summer.

Date of experience: July 7, 2021
Jennifer M. FabKids Rep
over a year old

Hello Jennifer,

We are sorry to hear if you are unhappy with our shipping time frame. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Hawaii
1 review
0 helpful votes
Follow Deanna U.
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Great finds!
November 4, 2021

My daughter always looks forward to shopping on fabkids to see all the great finds!
Recently shipping has been really really long but I guess that's everywhere so if you're going to order hopefully you don't need it right away, just make sure you have time to wait for it.

Date of experience: November 4, 2021
Jennifer M. FabKids Rep
over a year old

Hello Deanna,

Thanks for your purchase and for giving us a 5-star rating! We are so excited for you to receive your order. We hope you like them!

Best,
Nelle

Iowa
1 review
2 helpful votes
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Stay away!
April 8, 2016

Bought a dress for my daughter, completely defective and won't fit over her head! There is no way to put it on. They will not accept a return as it is over 30 days. Stay away, there are so many other places to spend hard earned money for clothes that kids can actually wear.

Date of experience: April 8, 2016