Natalie M.

I've never had a problem. I buy appliances, school supplies, pantry items, electronics, games... you name it. Never had a problem. Paying for a Prime membership is the best thing I've ever done.

I don't like that they mark items UP just to give me a "discount." It's annoying & I'd rather just do business with straight shooters. Ido like some of their merchandise, though, so 2 stars.

I called to cancel & spoke to a lady for 35 minutes who had obviously been coached in the art of deflection. Every time I said, "I want to cancel my subscription," she responded with, "I can absolutely do that" but ever did. I THOUGHT she understood. As we disconnected she even said, "Is there anything else I can help you with?" I said, "No. My only goal was to cancel this whole thing." Three months later (Why 3 months? I believe they thought it might go unnoticed by me if they waited a few months) they began charging me again! I've attempted to cancel multiple times. I guess I need a lawyer.