Overview
FabKids has a rating of 3.2 stars from 4,106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.
I ordered an outfit and boots for my granddaughter. Didn't realize I was joining a scam.
The clothes were crap so thin and cheesy the boots made if cardboard.
They've been stealing $29.99 from me every month for 3 years. Because I'm stupid.
But tired smart if you don't ever buy anything from them
Total crap. SIzes are not true, so a leather jacket for my normal sized 5 year old in MEDIUM doesn't fit AT ALL. And there's no available sizes to exchange it. Customer service is horrible, and background noise when you call is so bad, you can barely hear the service rep. Who can't do anything for you anyway.
Stay away. There's a reason this place is getting all one-star reviews
I don't love the monthly "membership fee" which I have to remember to cancel every month. I'm actually considering cancelling altogether since being a member 5 years ago because it hasn't changed. Please change it!
Hello Cary,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
The boots I just bought, that are only worn inside at my child's are already falling a part. With the prices your site charges its a reasonable expectation footwear lasts more than one month ya know? I enjoy the clothing and have no concerns there.
Hello Marissa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the quality of our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Made a purchase from them MONTHS ago. They are still charging me monthly (which I did NOT agree to) and you can only cancel via calling customer service. After holding forever, it was very difficult to understand the rep. They promised to cancel and send me a confirmation email. So, we will see.
Hello Elisa,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
My order took forever to ship and when I reached out they said it was because they are taking their time making sure order is right. There's also no where in the page to view order status. You have to go back to the email and click the link. After awaiting I got boots that were from the same foot. I reached out and they advised to return them. The whole thing was a waste of time. I kept the shoes and accepted my loss. Nobody has time for this as it was whoever shipped the items fault
Hello Stephany,
Thank you for taking the time to leave a review about the shipping timeframe and the incorrect items you got from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I need to cancel my subscription, but they don't make it easy. I keep accruing credits so I have to spend them. You can by similar outfits of similar quality at Walmart for lower prices. Sizes are often out too.
Hello Jennifer,
Thank you for writing a review! We value your feedback on the quality of our products and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The shoes are really cute but all of them looked extremely worn after just 1 use. Color faded, glitter rubbed off. Even the actual material got holes in it. I know kids can be hard on shoes but I have never seen shoes break down as fast as these.
Hello Ali,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Saw a great promotion and ordered a few things. When I received them I was totally disappointed in quality- just figured it was a small loss. Then I realized they were taking money out of my checking account every couple months without my knowledge! Finally, spoke to a young customer service rep who spent a great deal of time trying to sell me on their VIP member ship. I got my bank involved and luckily got all my money back. Stay away! Sneaky and unethical.
I purchased a few outfits and some shoes knowing this would enter me into "the VIP club"
I liked a couple of the outfits, but a few things didn't fit. No problem, they advertise free returns. Only it can't be done online. You have to call. And it's a long and painful phone call (mine was almost 30 min!) And if you don't take store credit, they charge you $5.95 restocking fee!
We have been a FabKids customer for s couple of years now. My daughter loves the stylish options! She is tall for her age though, so with our most recent order we found that she has grown out of FabKids largest size. Very sad to learn this but do recommend FabKids to others!
Hello Heather,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone 855-322-5437 and Live Chat.
XO,
Ivy
Everything I've bought has been of great quality, except for girls sandals; they are very beautiful, but they start peeling on the first wear. Clothes and boys shoes are always amazing, size runs a little small, but overall great merch.
Hello Najah,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I find it very hard to accept the fact that we pay a monthly fee to be apart of the membership, all for Fabkids to use some cheap, second hand shipping company. That doesn't get you your merchandise on time.
Hello Meggan,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
Placed a order for rushed and payed $14.95 for the customer care to tell me that I won't be receiving my order until the 6th school starts on the 6th if I paid the $14.95 I want it within 2 to 3 business days not getting it just to make processor and then they trying to give me the run around just don't know so upset how do they offer rushed for them to take their time
Hello April,
Thank you for taking the time to leave a review and your feedback about our shipping service is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
They stole $120 from my bank account and refuse to out the money all back in. Only gave me a partial refund when I've never even ordered from them but one time. They will hold your account info and take money whenever they please! Then you call and a rude Indian lady you can barely understands just gets hateful and repeats herself constantly.
I did my first order, received them in a pretty good time frame. One of those shoes were way too small even though that's what I always wear. So you'll need to size up some. I want to return it but makes it impossible because I don't have access to a computer it won't let do a return in the app or thru my phone. So I guess I'm out the money for shoes that will never get worn. A little disappointed
Hello Sammantha,
Thank you for taking the time to leave a review. Your feedback regarding sizing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I was unaware of being enrolled in a membership or any details regarding it. I do believe it has been cleverly disguised if this many people feel the same way. Once discovering the "membership" I would have considered looking into it to keep it but not only was I furious about their sales tactics, the clothing is not something I would put on my children for the most part. Skateboarding, skulls and crossbones, pizza, tacos, video games and bragging about winning are not something I prefer to advertise on my young boys. This company is not reputable.
Hello Greer,
We are very sorry to hear that you are dissatisfied with the style of our products. We will be contacting you within 24-48 hours to help you further.
Sincerely,
Sherry
Good deal! Great shoe! It's hard to find shoes that my gran likes and will wear. The quality is great and their stylish for a ten yr old
My purchase was a size 3 in the mid top pink and white checkerboard boots they were for my daughter they came within the first week that the order was placed as far as the packaging they were in a fabkids plastic bag when my daughter open the bag there was a thin white piece of gift wrapping paper wrapped once around the boots I guess to prevent them from scraping together as far as quality let's just say she wore them from 8 am to 230 pm she might get two more wears out of them for a parent looking for winter boots for their child and thinking they're getting a deal if you're on a budget don't waste your time and your money not everyday idea boots but cute for those one two or three occasions
Hello Javanda,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Very very disappointed! Got first order, great outfit for my 4 year old. Then they enrolled me without my knowledge the vip program and withdrew 29.95 two months in a row without my knowledge. Emailed several times with no response. Not happy at all!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mary,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Samar