Overview
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
Been waiting on my shoes and still nothing 😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞
Very slow delivery. Still waiting.to many emails missing orders
The clothes and shoes are great quality I love them.
The products are true to size and great quality. Kids love them!
Still haven't received my order.😞usually pretty quick delivery.not sure what the hold up is
Overall satisfied, great customer service. The products are good quality
Overall great value, love my new order. Ordered for a 10 yr old and a 3 yr old. Everything was beautifully wrapped.
I like that the exchange of the tshirts i bought was very easy and quick to complete. Customer service helped me promptly on how to initiate and complete a return/exchange.
I'll start by saying I signed up for the VIP membership somewhat inadvertently. While there is an option to skip each month and avoid getting charged $49, you must skip it in the first day of the month. I didn't always remember this until it was too late as there is no grace period or wiggle room on this. There was no way I could spend all of the credits to my account that had added up from the hundreds of dollars it was costing. I can find the same quality of shoes and clothing for much less in stores or Amazon. Lesson learned.
I hadn't been on the website for a while and decided to see what they had. I picked the right day because I found exactly what I was looking for!
I expected the boots to be more tight around the ankle. A little to loose.
The dress was way too tight around my daughter's chest, even though I sized up. The stitching is terrible and the material is stiff and rough. The other outfit was way too big, despite ordering in her size. Going to cancel, quality has been deteriorating.
Experience was excellent and shipping was very fast the shoes were just as pictured and my daughter lives them
I never received my package I will never shop here again ever
Order was not received, no tracking available when I click link.
I just got my grand daughter's pink shoes and they're adorable! So excited
My daughter loved them! Perfect for her winter outfits. She was so happy …😍
Did product look good But it's made from china
That's why they are cheap
Fab kids runs great deals. I got exactly what I ordered. Crock stile in a boys size 5 and slip on boys shoe size 6. Only thing is the 6 seemed smaller than the 5. No worries, both still fit! Thank you for great clothes!
I noticed some of the shoes can say the same size but very obvious in a size difference. Not sure how to tell which set of shoe is the accurate one.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members