FabFitFun

FabFitFun has the very best assortment of high quality products in their subscription box every season. But, even better, are super attentive customer service reps who listen and understand if there is any sort of issue with a box or subscription. They always go above and beyond to resolve any issue. And, it's easy to get in touch with those who need to help. FFF really is the best.

This company is unethical and the way their website is set up seems illegal. Does not tell you a total at checkout. I made for certain I clicked one box and the next day I received an email that I was registered for annual and was being charged! When I went into complain they first made it seem like there was nothing they could do even though I was certain I didn't order an annual box. In the end they did cancel but it was ONLY after I stated it was fraud and I didn't authorize the charges. I looked up reviews just now on the better business bureau and saw similar reviews with some fake seeming 5 stars pushing the 1 star ones down —- I have ordered 2 boxes in the past and had no issues but after this I would never go to this site again. Buyer beware.

Did not receive confirmation of customization, missed complete window to customize my box. Little to nothing was left, and I am an annual member so I was super upset and disappointed. The representative went above and beyond to make sure to resolve the situation and hopefully now that I am subscribed to the calendar I won't miss another customization window. Great customer service.

My FFF membership makes me so happy! I'm an annual member, 3yrs now, so I get first dibs on customization. I've not had any issues with any products (other than I order too much). Great job FFF for giving this simple girl a chance at fancy!

Angelica helped me and solved my issue within minutes! She is great and very friendly and an excellent brand rep for you guys. Give her a raise!

My boxes are always full of fun surprises. If for some reason I cannot use something myself the items always make great gifts! I have contacted customer service 3 times for different reasons and they are always helpful and understanding. Great company!

I just realized over the last few days I had not received my Spring box. After checking my credit account I saw my payment transaction had gone through so I checked back in my emails for my tracking details, something I don't normally track as my box has always arrived with no issues over the years that I have been a member. Upon checking the tracking details I saw that it had been marked delivered 3 weeks ago. I admit I was reluctant to contact the team at FabFitFun as I truly did not think they would be very helpful since the tracking record did show delivery. My team contact person Tyler was terrific from the very start of our chat he was professional and helpful asked me some questions and was very apologetic that my box had not arrived safely, my chat was a good experience and I am very happy with the outcome. Thank you Tyler & the FabFitFun team.

So helpful and friendly! Krista did a great job and took care of all my concerns!

Very fast response, very kind! Love FFF! I recommend to all of my clients and friends/family!

The box is FUN and full of value. If there's something that's not for me I can use it for gifts! The add on and edit sales are also great.

Love opening each FabFitFun box! I always look forward to them, always brighten my day!

I'm
Always excited to receive my fab fit box. The items are excellent. Excellent brands

Whenever I have any issues with my shipments, FFF has always always made it right. I will remain a loyal subscriber because of this and the variety of products I can try for a very low introductory price. Things I may never know about or think to try. I have found some wonderful products this way. The customers service is the best that I have had to deal with.

I had an item that was defective and they handled my complaint quickly and to my satisfaction. I look forward to my quarterly box and love the prices in the sales between boxes. I like interacting with the community. This site is a great place for women to support other women.

Worth every penny! Great quality products. Full size. Great customer service! You won't regret it.

I was catagorized as a "seasonal" subscriber instead of an "annual" subscriber. My attemp(s)to correct my membership to a fully prepaid "Annual" membership brought more confusion to the situation. Ultimately, I was issued a credit and when I used it... my credit card was erroneously charged. Its seems there was no easy way to correct the misidentification. Ultimately, my credit card was refunded but the damage was done. I lost trust in this company.

I was not able to take some of my items of of my add ons i had tired for an hour and a half and gave up the last half hour before the time was up to take my add ons off because i was not getting anywhere so i called on Monday and Moon was so nice and took care of everything she new what to do and did a fantastic job. Thank You Moon for all your help

My subscription with FFF has helped get me through the quarantine of COVID19 as it provided a fun surprise through its subscription box service. I would highly recommend to anyone

I received the PMD beauty cleanser and after 4 uses it stopped turning on. I switched batteries and still couldn't get it to turn on. Janna in customer service helped me and a replacement was shipped w in 4 days. Appreciate the fast response.

After communicating with FabFitFun my issue with my box being stolen cause it was delivered to the incorrect location. Jack their representative quickly issued me a new one. So grateful since these boxes have been a great quarterly experience especially during Covid!

I have been a member for many years and have not had any issues with orders. There was a shipping error for this summer box. Because I delayed in sending an email my add ons were no longer available when it came to time to ship my order again. The customer care team were very professional and prompt when I finally did send the email. I'm very happy because this issue was resolved as soon as they figured out what had happened. A full refund was issued so I'm pleased.
This company stands behind their product and service. If you have any issues the customer care team will help. I always recommend FabFitFun. It's great fun

I had a broken item in my box and let customer service know and the response time was insane on a holiday weekend within mins. And all was taken care of and I don't have to worry about looking for another email n replying.

Not only do you get fabulous customer service... the products are great. Please stay consistent... highly recommend! And never a glitch in customizing the box... product information is clear... you get exactly what they promise...