• EZContacts

2021 CUSTOMER CHOICE AWARD

EZContacts

Overview

EZContacts has a rating of 4.2 stars from 285,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention customer service, great price, and free shipping. EZContacts ranks 1st among Contact Lenses sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 63.1%
Positive
94
Neutral
7
Negative
48
162
See all photos
Special offer from EZContacts
Need help? Let us hear from you
Contact Us Gain trust and grow your business with customer reviews

What reviewers want you to know

Positive highlights

  • The delivery was on time, the glasses were in good condition, and what I expected overall good shopping experience
  • CooperVision makes the process of ordering online very easy and saves buying through your eye doctor.
  • 2021 Customer Choice Winner

Critical highlights

  • I will never use or recommend this company to anyone, Lack of customer service, lake of human interaction.
  • They sent me contact lenses with defects and they never accept to refund my money.
  • It's unfortunate that my only choice left is to dispute the charge on my credit card.
How would you rate EZContacts?
Top Positive Review

“Very fast shipping and great price”

J. S.
2/1/24

I'm pretty happy with the service and prices. I don't have to go through hassles getting my prescription verified or anything like that. They verified it within a business day.The prices are reasonable and they ship your contacts free. Regardless if you only buy one box.

Top Critical Review

“Slow & not helpful service”

joe P.
1/17/24

Sunglasses never delivered. Ring Doorbell always works and shows video of drivers dropping off packages nearly everyday. I immediately emailed customer support and communicated the same. They sent a reply asking me to ask my neighbors if they have my package. What a strange, unpractical response to my email. I don't have time to knock on 20 doors introducing myself and asking them if they have my package. They stated they would have to research this case before refunding my credit card and said it would take 2 weeks. Unacceptable. They can reverse the sale, then file a claim with their carrier. It's not my problem that your vendor can't figure out how to drop off a package to my front door. Like I said, Amazon does it nearly every, for years, and gets it right 99% of the time. I'll never buy from a small channel like EZContacts again. Lesson learned.

Reviews (285,739)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (2254) shopping experience (167) eye doctor (167) contact lenses (217) credit card (170) prescription glasses (195) promo code (150) daryl grimes (93) prescription sunglasses (118) order status (76)
Thumbnail of user j.s32
1 review
0 helpful votes
February 1st, 2024
Verified purchase

I'm pretty happy with the service and prices. I don't have to go through hassles getting my prescription verified or anything like that. They verified it within a business day.The prices are reasonable and they ship your contacts free. Regardless if you only buy one box.

Products used:
Biofinity extended wear contacts

Service
Value
Shipping
Quality
Thumbnail of user hollandh4
6 reviews
59 helpful votes
May 18th, 2021
Verified purchase

Don't buy from EZCONTACTS. I ordered two pair of frames, and have been charged for both, and still no glasses. I would be fine with this, except that the site said the frames would be two to three days. Customer service has been slow or unresponsive. First set said to have shipped, but no tracking info and no glasses. I still don't know when or if I'll get the second set I paid for, and they didn't bother to even expedite shipping. Just stay away.

Thumbnail of user johnb8336
3 reviews
0 helpful votes
February 3rd, 2024
Verified purchase

I've ordered contracts using EZContacts several times. Each time, I spoke to a representative who was friendly and knowledgeable. The order process was easy and the requested contacts shipped quickly.
The packaging prevented damage and the contacts arrived on-time and without any damage.
I trust that using EZContacts will result in getting the right contacts at a great price without errors. What more can you ask for? This works for me every time.
Regards, John

Thumbnail of user bobg428
Bob G.
1 review
17 helpful votes
August 9th, 2020
Verified purchase

I paid extra for 2 day shipping. That item said in stock. I was going on vacation for two weeks, and that Is i wanted the sun glasses. Contacted customer service they said I could cancel the order or pick another pair. I did not receive the product for 3 weeks. There was no offer to reimburse me for the 2 day upcharge. That is ridiculous when the website stated it was in stock. Not happy at all.

Thumbnail of user jayp603
Jay P.
1 review
2 helpful votes
July 23rd, 2020
Verified purchase

Love the glasses and support was good. Only issue was overall processing time. Took nearly a month to receive.

Thumbnail of user cj229
1 review
3 helpful votes
February 20th, 2020
Verified purchase

There was a bit of a wait for the availability of the frame I chose. That was communicated immediately which I appreciated. Customer support was stellar! Once they began filling the prescription, the process moved quickly. Delivery was right on time as promised and they did a flawless job! I will be ordering sunglasses next. It's a great place to go for authentic designer frames without spending a mint. Love them!

Thumbnail of user christinac584
1 review
8 helpful votes
October 31st, 2020
Verified purchase

After 6 weeks, I contacted customer service about the status of my order. Amazingly, contacts had been on back order and just in stock that very day! Also, check details carefully- while other companies sell 6 contacts in a box, these only contained 3. Never even thought I'd have to check that. Will not use again.

Thumbnail of user dalesandroda63
1 review
0 helpful votes
April 28th, 2024

How it possible that this company has such a high rating? Possible fake reviews by the company? Look at the better business bureau reviews. Run from this company. I purchased frames. They charged me. Never mailed anything. When I contacted them, they said it was on back order. After contacting them a second time, they said sorry it has been beyond 90 days. So no refund, but here is 30% off lense add ons. So you want me to buy something else after you failed to deliver the product? WOW! Don't just take my word, look at the better business review site on the number of complaints. Horrible company.

Products used:
I got nothing

Service
Value
Shipping
Returns
Thumbnail of user marys3874
1 review
4 helpful votes
December 4th, 2021
Verified purchase

I called, placed an order for contacts, gave my CC# and got off the phone, thinking my order was placed. I found out later that evening that the person taking my order, did not put in correct CC#, so my order did not go thru. Long story short, I asked for a discount for my troubel and was told i could only get 10%. EZ contacts is now giving 15% off, so I am pissed I even ordered at all!

Thumbnail of user lauriel477
1 review
1 helpful vote
May 3rd, 2023

The only problem was that the website promised shipping within 5-7 days of order And it actually took 2 weeks. Other than that, I am very satisfied with my purchase.

Thumbnail of user maggiet114
1 review
8 helpful votes
August 3rd, 2021
Verified purchase

I bought persols to replace a pair that I had for years and lost. Unfortunately, after only a few weeks of wear, a screw has come loose that led to the sunglasses completely coming apart. The left and right lens are completely detached from each other. Nothing happened to spur this, just normal wearing. Since I had this exact repair for 3 years prior, I know that they are high quality sunglasses, so I am very disappointed that these did not hold up for the same level.

Value
Shipping
Quality
Thumbnail of user matthewf987
1 review
0 helpful votes
March 3rd, 2023
Verified purchase

Paid extra for next day shipping, still arrived late. Contacted someone to add on to my shipment maybe 10 minutes after placing and half of that still hasn't shipped and it's been 3 months. Sent to wrong person. I mean, it's just been a terrible experience.

* EZContacts attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user candyp29
1 review
0 helpful votes
March 3rd, 2020
Verified purchase

My son is into name brand items so when I came across this site that offered coupons and discounts on Brands like Puma, I quickly ordered from their site. My son loves the variety of classes that they offer and every year his prescription has changed so I have ordered at least three times from this website. It is always efficient and within my budget. And the quality superb.

Thumbnail of user bobn662
1 review
0 helpful votes
April 12th, 2024

Great price, fast deliver, highly recommended seller.
I have been using Oliver Peoples glasses for a while, and will never switch.
I always get compliments on how great they look.

Products used:
The Fairmont cocbola (gregory pecks)

Service
Value
Shipping
Quality
Thumbnail of user katrinae27
Katrina E.
1 review
0 helpful votes
May 22nd, 2020
Verified purchase

Placing my order was quick and easy. Hoping receiving it is just as good! Thank you for free shipping with responsible prices!

Thumbnail of user franciscog47
Francisco G.
2 reviews
0 helpful votes
June 30th, 2020
Verified purchase

I took a fee weeks to get my order but once I contacted costumer service , their response was immediate . Thank you

Thumbnail of user kristac57
Krista C.
1 review
4 helpful votes
May 25th, 2020
Verified purchase

Great service; got my Prada eye glasses for a great price and they were exactly as expected. I already knew this frame looked good on me, so that made the process a bit easier. The blue blocking lens are nice; clean easily and fairly thin. Sent a cleaner spray with it too! Shipping takes about two weeks from your the day you place your order if you do the free shipping. Overall I'd recommend this buisness.

Thumbnail of user paulb2019
Paul B.
1 review
2 helpful votes
April 27th, 2020
Verified purchase

I've ordered from other online contact sites in the past, lured in by low prices and free shipping, only to find that when reordering that the prices have gone up and exorbitant handling charges added. I like the straight forward prices with no hidden fees. Will definitely be a returning customer.

Thumbnail of user hunterq1
Hunter Q.
3 reviews
0 helpful votes
July 20th, 2020
Verified purchase

Awesome price; fast delivery! I was very pleased! Glasses came in a branded case and looked shiny and new!

Thumbnail of user joep831
2 reviews
1 helpful vote
January 17th, 2024

Sunglasses never delivered. Ring Doorbell always works and shows video of drivers dropping off packages nearly everyday. I immediately emailed customer support and communicated the same. They sent a reply asking me to ask my neighbors if they have my package. What a strange, unpractical response to my email. I don't have time to knock on 20 doors introducing myself and asking them if they have my package. They stated they would have to research this case before refunding my credit card and said it would take 2 weeks. Unacceptable. They can reverse the sale, then file a claim with their carrier. It's not my problem that your vendor can't figure out how to drop off a package to my front door. Like I said, Amazon does it nearly every, for years, and gets it right 99% of the time. I'll never buy from a small channel like EZContacts again. Lesson learned.

Thumbnail of user oliviam760
Olivia M. – EZContacts Rep

Hi Joe,

Thank you for your review. We regret to hear that your package was not received, despite the tracking showing that it was successfully delivered.

Our claims team has been notified about this and they will file a claim with the carrier on your behalf.

As soon as the claims team has finished processing your claim, they will immediately reach out to you with further updates. Should the shipping company be unable to locate your package, please advise if you would like us to reship or refund the item(s) instead.

We realize it is not easy to wait for a lost package, especially when you've already paid for it, so we appreciate your patience with us as we investigate this for you.

Please feel free to reach out to us at any time should you require further assistance.

Thumbnail of user mega20
Meg A.
1 review
0 helpful votes
June 6th, 2020
Verified purchase

I have ordered contacts for my daughter many times before. Always a good experience and the prices are great. I highly recommend

Thumbnail of user hadisg1
Hadis G.
1 review
0 helpful votes
August 21st, 2020
Verified purchase

Your website said 5 day shipping, this was a gift and it took longer than 5 days so I didn't have the item in time

Thumbnail of user elizabethr545
Elizabeth R.
1 review
0 helpful votes
January 27th, 2020
Verified purchase

The glasses were in perfect condition. I have ordered a couple glasses from here. They usually bring a case and a spray to clean the glasses but this time they didn't.That was unexpected and a bit disappointing because you look foward to that detailed surprise. The reason why I order with EZContacts. The glasses were still in perfect condition and look great. Shipping was a good time. (About 2 weeks).

Thumbnail of user carlosv376
1 review
15 helpful votes
November 10th, 2021

Ordered sunglasses from EZContacts, do not waste your money or time, horrible experience, ordered Sept 19 and got my glasses on October 8th, they close 10 days for "holiday" without letting the customer know, no one ever answers the phone and when you try to send an email there is always a pop up window that says, system error try again, now i know why their prices are cheaper, please buy regular price anywhere but DO NOT buy anything from this piece of crap website!

Thumbnail of user kaylear2
1 review
4 helpful votes
April 9th, 2020
Verified purchase

I ordered my glasses on March 13th and received my product on April 1st. They came with two separate cloths and an awesome little screwdriver that can go on your keychain, which I find to be super nice because my old glasses constantly needed tightened and I didn't have a small enough screwdriver. The product fits and looks as it does online. I love my glasses.

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user joelf18
EZ C.
Typically responds within 3 days

How do I know I can trust these reviews about EZContacts?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Firefox extension

4.2
285,739 reviews
Have a question about EZContacts?