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EZContacts Reviews Summary
EZContacts has a rating of 3.8 stars from 6,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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This site always has the best deals to me. My glasses are exactly what I expected. This is my go to site for glasses and sunglasses.
Frame broken, still under warranty, took close to 2 months to get back, no updates and no reason given why it took so long
I ordered no-line trifocals, but when they arrived, I couldn't see out of them. I found out that the "seg. Height" was off. I got my eye doctor to draw on to the glasses where the reading portion should start. & I sent them back for a "lens re-do." EZ Contacts adv'sd me that a re-do was covered, so they sent them back when they had been re-done. Then, they worked perfectly! Overall, a great experience!
It's been almost 3 months since I placed an order for my husbands glasses,
Every week I calll they have new excuse for it
Now they said it's been shipped after 2 and half months which I never received.
I ordered glasses with an idea of when they would arrive. My kid needed them and I chose EZContacts mainly for the ship date. Nothing came for weeks, never heard anything from anyone. When the glasses arrived they were fine but with the service level where it was, I won't be ordering from them again.
Did not like the restocking fee. Ok quality for the price. Liked the customer service. Easy to get ahold of them.
Frames were out of stock, was never informed when purchasing nor after purchasing, just left waiting when I would receive a shipped notifcation
After two weeks after my order was placed I had not received shipping notification or any other notification about my glasses so I emailed customer service. I asked that if they could not ship my glasses immediately that they refund my order and cancel it. My request was completely ignored and They informed me they got new equipment and my order would be delayed (but didn't feel the need to email me about this earlier. It was only until I contacted them already unhappy that I was informed). I was told it would be another 3-5 days delay. 6 days later I had still heard nothing and received no shipping notification. I sent ANOTHER email to customer service, this time demanding they ship my glasses right away or refund my order (mind you my current glasses broke and I needed these to read certain labels for work). My refund request was ignored again and I was emailed the following day stating my order would be going out today. The communication between this company and it's customers was poor, the follow through was poor, and they offered me zero assistance. I tell everyone I know not to use this company now. My requests for a refund on two different occasions were not even acknowledged. I didn't want the glasses anymore at that point because I had to go out and buy another pair because shipping took so long. You definitely lost a customer here.
Only purchase if you are willing to wait 2 months. There is no communication with the status of your order, you have to call customer service and wait an hour to reach somebody. I had to change my order to a different style of glasses after I got tired of waiting 9 weeks. I definitely won't order again.
I have been buying my prescription glasses & contacts from EZ Contacts for a few years now. I've looked into & tried a couple different places before staying with them. They have quality eyewear for a reasonable price & they're great to deal with & when they run their sales it's even better. No need to look any further!
This is my second pair of glasses that I've ordered from EZcontacts. Long delivery time but excellent customer service.
Had the frames I wanted. The lenses are great quality. They had a wide selection of frames and several options for the lenses. I found my frames, entered my prescription, selected my options, chose my shipping options and it was all very easy. Not a single issue. Very satisfied.
My order has been "processing" since August. I finally sent an email asking and was told it's on backorder. There should be a way to know that on the order screen
Order Oct 3 have not received my order. A month from now to be exact. I was aware 3 weeks later that the frame is not in stock and it will be 2 more weeks. Would of been nice it they notify me before ordering to look somewhere else. My daughter has been going to school with broken glasses cause We have not received her glasses.
Dear Valued Customer:
Thank you for your feedback. We're truly sorry about the unexpected back order on your frames. A customer service agent will contact you directly to further address your concerns.
Sincerely,
These guys used to be good but no longer. It takes in excess of two weeks for delivery and they advertise "Priority shipping". I know this as when I called in, I was "Caller # 1" for over an hour and I heard their false advertising about 10,000 times. They use the cheapest UPS and then USPS and USPS holds the package for several days before delivering. Their "tracking" shows it as being delivered on a certain day but that day comes and goes and no package. They close down for a week holiday but then don't process or ship a week on either side of the that time - with no notification. I actually did get through to customer service earlier but she hung up on me. They are very difficult to deal with and incredibly rude. Too many other options out there. Do NOT use. I tried calling back and was "caller #1" for over and hour (would hate to be Caller # 2!). They were obviously ignoring me. Total fraud company with no respect for customer or promises they make.
Dear Valued Customer:
Thank you for your feedback. We're truly sorry to hear about your order experience and unusual delay to your order. A customer service agent will contact you directly to further address your concerns.
Sincerely,
My sunglasses said 2-3 days delivery. It's been: 3 weeks. I still don't have them. Every time I call I'm told give it another week. Then they said they will over night then. None of the above happened. Hope it was worth the wait
Dear Valued Customer:
Thank you for your feedback. We're truly sorry about the unexpected delay to your order. According to your tracking information your package shows to be delivered. A customer service agent will contact you directly to further address your concerns.
Sincerely,
"It took almost 2 weeks just to ship the lenses! There should be a notice that it could take up to two weeks to process the order. I'll for sure go somewhere else."
A wonderful costumer service representative, Sara, contacted me and explained that they had noted on the top of the website that they would be closed for the holidays. I unfortunately did not see that. That would explain the long shipping delay. I look forward to ordering again from this site in the near future.
Dear Valued Customer:
Thank you for your feedback. Since we were closed for the Holiday, your order only started processing as soon as we reopened October 23rd. Your order is already in transit and you should receive it shortly. It typically takes 1-3 days for contact lens orders to process and then it ships. A customer service agent will contact you directly to further address your concerns.
Sincerely,
I ordered sunglasses on 23rd September. It's been more than a month and I haven't received them. Customer service just keeps pushing me around saying it's shipped or it'll be shipped and I am frustrated right now. Will never order anything from here again. I don't recommend EZcontacts.
Dear Valued Customer:
Thank you for your feedback. We're truly sorry to hear that you still haven't received your frames. Your order shipped a while ago and seems like your package got stuck while in transit but it finally updated and you should receive your order later today. A customer service agent will contact you directly to further address your concerns.
Sincerely,
I am very satisfied with dealing with EZ--it was easy!
Thanks
Glasses was delivered on time an affordable! Thank you and I will order again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your feedback.We're truly sorry about the unusual delay to your order. The frames went onto an unexpected manufacturer back order. A customer service agent will contact you directly to further address your concerns.
Sincerely,