Overview
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Loved the help I got from customer service with my order.
Love EYEBUYDIRECT... It was so easy to select frames using my photo.
Customer service very helpful and patient!
Thankyou much
Customer service very helpful and patient!
Thankyou much
Very easy sight have to watch for the automatic add on expenses at checkout though
Very easy sight have to watch for the automatic add on expenses at checkout though
Great selection of frames. Easy to customize my choices.
Site works well overall. I had some issues trying to enter glasses description.
Site works well, but miss easy side-by-side comparison of try on of different frames
It was great! Thank you no problems and quick delivery
Just doesn't fit like the others did. Bad reflection as well
Fast and easy to order! Excellent quality at a value price!
Loved any Glasses I've ever ordered! High quality 10/10.
It's so easy to enter the information from a prescription. Great choices as well.
Hello. I live in Guatemala City. The prices of eyeglasses here are so expensive. So we discovered EyeBuyDirect.com and now all my family is using this website to buy sunglasses and eyeglasses changing them once a year. Website is secure and nothing to fear when using your credit card. Good service, great value and big quality.
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Hola. Vivo en Ciudad Guatemala. Los precios de los anteojos aquí son muy caros. Así que descubrimos EyeBuyDirect.com y ahora toda mi familia está usando este sitio web para comprar gafas de sol y anteojos cambiándolos una vez al año. El sitio web es seguro y no hay nada que temer al usar su tarjeta de crédito. Buen servicio, gran valor y gran calidad.
La experiencia es buena, pero debido a las condiciones del tiempo era lluvioso y el empaque y los espejuelos estaban completamente húmedos debido la agencia de delivery. Deberían enviar los lentes en sobres o algún material que ya predisponga cualquier condición climatológica.
Ese estilo de espejuelos me gusta. Es el segundo par que tengo. El primero se me rompió cuando mi nietecita me fue a dar un beso. La pata derecha del espejuelo se cayó. Eran relativamente nuevos, fue una mala experiencia.
I love their glass collection and prices. Me encanta sus precios y tamben la collecion que tienen. La unica cosa es que tienes que saber como comprar los lentes. Nunca he tenido que volver lentes pues no se como esta eso proceso.
(spanish) La verdad que llegaron súper rápido mis espejuelos y si son la receta que pedí, si pude a verlos escogido mas pequeños pero fue error mío, y son exactamente como se ven en la foto, en ningún otra tienda van a encontrar precios tan buenos.
Fue fácil de usar la página. Me gusto la variedad de estilos a elegir. La calidad de la montura estaba bien, para el precio que pague. Los lentes estaban muy bien con la medida, pude ver sin dificultad. En la próxima compra, buscare alguna marca de marco reconocida, para poder comprar calidad precio.
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- Pasadena, CA
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members