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EyebuydirectReviews 14,632

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,576
value
5,188
shipping
5,188
returns
131
quality
5,291
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New Jersey
1 review
0 helpful votes
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I LOVE EYEBUYDIRECT
April 17, 2020

This was an amazing experience. Honestly I will never buy glasses in store ever again. I got 3 glasses for less than the one pair I bought in store. Ill go just to get my eyes checked once a year and after that I will just use my prescription and buy online. My eye doctor also gave me a hard time and refused to tell me my pupillary distance measurement to keep me from buying online which I absolutely disliked. I am glad I eventually got that all sorted out and I am very excited to see what new pairs I will get in the future

Date of experience: March 18, 2020
Georgia
1 review
0 helpful votes
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Glasses
April 13, 2020

First time ordering from this site. I received my two pair of glasses within 2 weeks. The glasses are very nice and I've received lots of compliments on them.

Date of experience: March 14, 2020
Georgia
1 review
0 helpful votes
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2 out of 3 are great.
April 12, 2020

I ordered 3 glasses and one came in with a cracked frame. Hopefully it will get replaced. But the other 2 are fantastic.

Date of experience: March 13, 2020
California
1 review
0 helpful votes
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April 10, 2020

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Date of experience: March 11, 2020
Illinois
1 review
0 helpful votes
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Almost perfect
April 10, 2020

I love the glasses I ordered. With your prices and discounts, I can't imagine ordering anywhere else.The glasses got here pretty fast with just standard shipping (in about a week counting the weekend), and were in perfect condition when I received them exactly as I had ordered them. My only problem is the perscription isnt quite right in my left eye lens and I am having a hard time trying to find out where to go to return them. My account says I have no purchase history? I don't want a refund, I just want the prescription to be right. If a half a star was an option, I would give this shopping experience 4 1/2 out 5 stars. And only because I can't seem to figure out the return process.

Date of experience: March 11, 2020
Washington
2 reviews
0 helpful votes
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Nice
April 10, 2020

It's exactly how it seems, low price low quality high price high quality. I got a pair of blue light blocking glasses for $30 and they do exactly as they're meant to. I also got a pair of transitioning glasses for $60, and they're as sturdy as any $60-$120 name brand sunglasses I've owned. The cheap stuff is cheap, the expensive stuff is better. I think the appeal, personally, is the freedom of choice.

Date of experience: March 11, 2020
Illinois
1 review
0 helpful votes
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Received One Defective Piece
April 10, 2020

Had ordered two pairs, but, one pair is defective. Length of both sticks that sit over ear is different.

Date of experience: March 11, 2020
Texas
1 review
0 helpful votes
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Easy purchasing process! I buy all my glasses off this site now!

Date of experience: March 11, 2020
Virginia
1 review
0 helpful votes
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Like my new glasses, easy to choose and order
April 10, 2020
Updated review

Just got them a little bit ago, just getting used to them. So far they are doing fine.

Date of experience: March 11, 2020

Theh payment part was confusing
March 3, 2020
Previous review

Theh payment part was confusing. I choose to sign up for the paypal 4 pmt plan and it said nothing about it as I checked out and ordered. NOW I am not sure if I actually got the pmt plan and how much are the pmts

Date of experience: February 21, 2020
Minnesota
1 review
0 helpful votes
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Great glasses and service
April 9, 2020

The glasses fit great with some adjusting and the glasses arrived a lot sooner than expected considering what is currently happening. Overall, pretty great!

Date of experience: March 10, 2020
California
1 review
0 helpful votes
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Love my new glasses!
April 9, 2020

Easy ordering process. Loved the "Try it on" feature when finding the right glasses. Delivery time was longer than I thought.

Date of experience: March 10, 2020
Virginia
1 review
0 helpful votes
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Nice Pair Just Not For Me
April 9, 2020
Updated review

I loved the entire process of ordering a new pair of glasses; unfortunately, I picked the wrong ones for me. I look like Harry Potter's cousin, and not in a chic nerdy way. Therefore, I'm returning mine and starting again with a new pair.

Date of experience: March 10, 2020

The info pop-ups are incredibly helpful!
March 3, 2020
Previous review

The info pop-ups are incredibly helpful! I love that there are so many resources throughout the purchasing process. From the pop-ups to videos, and even print-outs. I'm so grateful that the process was so easy.

Date of experience: February 23, 2020
Colorado
1 review
0 helpful votes
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Good product, good price
April 9, 2020
Updated review

I like that I can choose exactly the glasses that I want without sales pressure for "upgrades", including a pair between my distant and reading prescription just for the computer. Good price too.

Date of experience: March 10, 2020

Easy to use; so far, so good
March 3, 2020
Previous review

Easy to use; so far, so good.

Date of experience: February 21, 2020
Connecticut
1 review
0 helpful votes
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Good
April 9, 2020

Great price, shipping time was not well explained. Paid for 2 day shipping, did not know it was 2 day shipping after 14 days.

Date of experience: March 10, 2020
Indiana
1 review
0 helpful votes
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I ordered glasses from EyeBuyDirect because the prices are reasonable and they have a lot of variety. Glasses arrived. They were child-like too small. I put in a request to have my payment credited back (to buy some larger glasses from the same company) and to send back the glasses. I was told I would hear back within 24 hours. It has been over a week now with no response. I ended up buying glasses from another company and they shipped to me in the time I have been waiting for a response about a refund and how to ship EyeBuyDirect glasses back.

Date of experience: March 10, 2020
New Jersey
1 review
0 helpful votes
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Amazing website and options
April 9, 2020
Updated review

The site was easy to navigate and provided helpful information about the products.

Date of experience: March 10, 2020

The website is easy to navigate and the try-on feature...
February 20, 2020
Previous review

The website is easy to navigate and the try-on feature is a major help when shopping for different frame styles.

Date of experience: February 17, 2020
Utah
1 review
4 helpful votes
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Not impressed
April 9, 2020

I purposely chose an inexpensive frame because I was skeptical about buying glasses online and I'm glad I did. I don't know if it's the shape of the lens or if it's just not an accurate way of obtaining prescription glasses, but it's like looking through a fishbowl. Wearing them gives the illusion the flat ground I'm standing on is at an incline and I immediately became nauseated. I chose another slightly more expensive frame and I am waiting on that pair to see if it's an issue with the shape.

Date of experience: March 10, 2020
Virginia
1 review
0 helpful votes
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Very happy with purchase!
April 9, 2020
Updated review

Great selection, looking forward to receiving my glasses

Date of experience: March 10, 2020

Great selection, looking forward to receiving my glasses
March 3, 2020
Previous review

Great selection, looking forward to receiving my glasses

Date of experience: February 19, 2020
Illinois
1 review
0 helpful votes
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Glasses
April 9, 2020

Not quite the same as the picture. Design less defined. Took a bit for order to get here. Satisfied otherwise.

Date of experience: March 9, 2020
North Carolina
1 review
0 helpful votes
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Great Service
April 8, 2020
Updated review

Great. But I had trouble to checkout with Paypal, instead had to enter my credit card number directly.

Date of experience: March 9, 2020

Great
March 3, 2020
Previous review

Great. But I had trouble to checkout with Paypal, instead had to enter my credit card number directly.

Date of experience: February 24, 2020