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EyebuydirectReviews 14,638

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,576
value
5,188
shipping
5,188
returns
131
quality
5,291
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Puerto Rico
1 review
1 helpful vote
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Great service!
June 4, 2020

This is my first time purchasing in EyeBuyDirect and the service and deliver was amazing! Definitely will make more future purchases here.

Date of experience: June 4, 2020
New Jersey
1 review
1 helpful vote
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I love how affordable EyeBuyDirect is. I got 2 pairs of classes for less than a frame cost at the doctors office.

Date of experience: June 4, 2020
Georgia
1 review
0 helpful votes
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Great product
June 4, 2020

Order shipped very quickly. And I love the frames!

Date of experience: June 4, 2020
Tennessee
1 review
1 helpful vote
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Great priced glasses but I feel a bit duped!
June 4, 2020
Updated review

Would have been five stars but there was no option for guaranteed two day shipping as was advertised when choosing the frames. Disappointed but need new glasses before vacation.

Update: it's not after vacation and I like my glasses... but still!

Date of experience: June 4, 2020

Would have been five stars but there was no option...
June 18, 2020
Previous review

Would have been five stars but there was no option for guaranteed two day shipping as was advertised when choosing the frames. Disappointed but need new glasses before vacation.

Date of experience: May 19, 2020
Florida
1 review
0 helpful votes
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Love my new glasses!
June 4, 2020

Very convenient and excellent product! Thank you so much!

Date of experience: June 4, 2020
North Carolina
1 review
0 helpful votes
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Quality, inexpensive glasses!
June 4, 2020

Always satisfied with my purchase from this company.

Date of experience: June 4, 2020
New Jersey
1 review
0 helpful votes
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Perfect!
June 4, 2020
Updated review

Quick & easy!
What I saw online is exactly what was delivered to my door. Will definitely use EyeBuyDirect again in the future!

Date of experience: June 4, 2020

Quick & easy!
June 19, 2020
Previous review

Quick & easy!

Date of experience: May 20, 2020
Oregon
2 reviews
0 helpful votes
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Easy and fast
June 4, 2020
Updated review

Lots of choices and styles. I found what I wanted and at a great price too. Quick delivery. I'm very happy with my new glasses!

Date of experience: June 4, 2020

Good information
June 18, 2020
Previous review

Good information

Date of experience: May 19, 2020
California
1 review
0 helpful votes
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Nice glasses
June 4, 2020

Easy

Date of experience: June 4, 2020
Ohio
1 review
0 helpful votes
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Good Timing
June 4, 2020
Updated review

I received this last pair within a week; they created the glasses, notified me that they shipped, and I received them within 7 business days. I was pleasantly
Surprised. Past pairs took between 5 business days to 15 business days... I usually expect 10 business days whenever I order.

Date of experience: June 4, 2020

So easy and reliable great quality
June 19, 2020
Previous review

So easy and reliable great quality. I love my 10 pairs of glasses from eyebuy. I rate four over five for the simple reason that a lot of the pairs got a bit more expensive that what they used to be a year ago. Maybe I'm wrong- but that's my perception.

Date of experience: May 20, 2020
Florida
2 reviews
0 helpful votes
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Excellent service
June 4, 2020

Excellent customer service

Date of experience: June 4, 2020
Nevada
1 review
0 helpful votes
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Great experience
June 4, 2020

Glasses were easy to order, arrived quickly and fit perfectly. I'm very pleased. Thank You

Date of experience: June 4, 2020
New Jersey
1 review
0 helpful votes
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This place is amazing! I've been wearing my glasses for about a week, and my eyes adjusted very well! Even during COVID-19 delivery was quick!

Date of experience: June 4, 2020
Michigan
2 reviews
0 helpful votes
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Rough
July 4, 2020

Recieve item in a timely melt fashion but it wasn't what I expected. Frames were quite a bit larger and the lenses were incorrect. Theorem is unusable.

Date of experience: June 4, 2020
Kentucky
1 review
0 helpful votes
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Great Glasses
June 4, 2020

These frames are really great, and there were so many choices for lenses.

Date of experience: June 4, 2020
Arkansas
1 review
0 helpful votes
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Top Gun
June 4, 2020

From the start of my Website search to the delivery of my order, I was easily directed through the process of getting my choice of frames to the measuring of my size, mixed with my perscription. The quality of the glasses were as well as some of the name brands. If your needing quality eye glasses at a fair price point i would, and have recommended Eye Buy Direct.

Date of experience: June 4, 2020
Illinois
1 review
0 helpful votes
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So Many Options!
June 4, 2020
Updated review

Quick and Easy! There are so many cute glasses to choose from for such an amazing price!

Date of experience: June 4, 2020

Quick and Easy!
June 19, 2020
Previous review

Quick and Easy! There are so many cute glasses to choose from for such an amazing price!

Date of experience: May 20, 2020
Connecticut
1 review
0 helpful votes
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Eye love it
June 4, 2020
Updated review

It would be handy if the wish list automatically showed a gallery of the try on photos.

Date of experience: June 4, 2020

It would be handy if the wish list automatically showed...
June 18, 2020
Previous review

It would be handy if the wish list automatically showed a gallery of the try on photos.

Date of experience: May 19, 2020
California
1 review
0 helpful votes
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Poor Quality
July 4, 2020

The glasses lenses already feel like they are ready to pop out of the frames. It seems as if the lens were not cut correctly. I would not suggest paying this price for such an inferior product.

Date of experience: June 4, 2020
Texas
1 review
0 helpful votes
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Perfect fit
June 4, 2020

I have a narrow face and glasses that fit are hard to find. These fit like a glove. I love them.

Date of experience: June 4, 2020