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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Very affordable price for frames and lens all included. I loved being able to narrow down what I like so I didn't have to look through all the different glasses.
Very affordable price for frames and lens all included. I loved being able to narrow down what I like so I didn't have to look through all the different glasses.
I spent a lot of time reviewing dimensions and although I couldn't find a frame that met all my criteria I am hoping the best compromise was selected.
Very extensive selection and comprehensive sizing information
Very easy to shop and very affordable but I received a different color for the glasses
Very easy to shop and very affordable eyeglasses!
Used the site a few times so far they had been excellent but this last order. I don't know first I ordered on black Friday. GO to check on my order a week later it's on HOLD. This seem to be a common issue with EBD is that no ones tells you your order is on hold. Which I think is unacceptable you could be waiting for 3-4 weeks for your order if you don't check. They need to contact you 1-2 days if there is a problem with your order.
After I message them they ask me for to upload a scan of my RX and that it MUST have my PD. Which seems like an odd request to me given that eye glass places usually don't give you your PD they should now this.
Personally I just think they didn't wanna honor my discount BOG code so they wanted to get rid of me. As they never asked for any of this in the past few orders when I paid full price. Which is fine I guess. I canceled my order and will try some other online glasses place in the future like zenni.
The Morla is everything I wanted and more! I panicked when my glasses unexpectedly broke because I'm a new hire and my benefits wouldn't kick in until the new year. Thankfully, I was able to find frames I love. The shopping experience was easy, no stress.
The hardest thing was choosing between all the frames! I was a little bit confused with the whole sizing thing but my glasses fit great so it worked out in the end. 10/10 would recommend!
The hardest thing was choosing between all the frames!
I was very pleased with my order. It was so quick and easy! I loved the easy selection for the different preferences. I received my order so quickly as well!
Always order my glasses from here. Would be a promoter for you guys any day!
Good to get stylish cheaper frames with the prescription i need.
Good company and easy to work with. I like that you can do everything yourself on line and all the great options.
I love your site. It makes shopping for my glasses cheaper and hassle free. I am very pleased with the outcome of my order.
I love your site. It makes shopping for my glasses cheaper and hassle free
Super easy to shop for glasses! Haven't had a reason to do returns but it seems easy as well.
Super easy to shop for glasses! Haven't had a reason to do returns but it seems easy as well.
Just had a little difficulty going back and forth thru your site. Once I realized I was going to be able to order glasses I was very happy.
Just had a little difficulty going back and forth thru your site. Once I realized I was going to be able to order glasses I was very happy.
I was worried because I have an astigmatism and I didn't see a selection for it but the single vision option was just what the dr ordered. I am very happy with the glasses I ordered.
Not able to see what the glasses look like on me due to pic distortion with uploads.
I've written email asking for the refund process within my 14 days of "no questions asked refund policy" After 4 ping pong messages I was forced to go through the Replacement process because they refuse to give me a return number for refund. I still have no news from the website and I have only 6 days left of my 14 day trial. Mind you this is my 1st time ever ordering glasses online from this website. Be warned that some of us have had a truly awful customer service experience & company does not honor their refund policy.
Easy to navigate, saved my prescription numbers so when I came back to finalize my order a few weeks later I didn't have re-enter my information. Loved being able to take a picture/video so I can see what the glasses look like on me from all angles. When they came in the mail I was surprised that they fit me perfectly, like I had gone into a store in person and had them fitted. I'm really impressed by the quality!
Easy to navigate, saved my prescription numbers so when I came back to finalize my order a few weeks later I didn't have re-enter my information. Loved being able to take a picture/video so I can see what the glasses look like on me from all angles.
Had problem with web page but eventually got it ordered and love the glasses
Had problems with trying on glasses. Kept having to take pictures and still didn't get it to work right
Easy, well managed and efficient way to order glasses.
Easy, well managed and efficient way to order glasses.
The best glasses I've ever had have all come from Eyebuydirect. I used to get headaches whenever I got a new pair from other stores, but with the new glasses I have now, I don't even get the slightest pain. Also, this site has the best deals! I'm finally getting glasses that aren't ridiculously expensive. I'm going to keep getting glasses here for as long as I can!
The best glasses I've ever had have all come from Eyebuydirect. I used to get headaches whenever I got a new pair from other stores, but with the new glasses I have now, I don't even get the slightest pain. Also, this site has the best deals! I'm finally getting glasses that aren't ridiculously expensive. I'm going to keep getting glasses here for as long as I can!
It was great to see all of the options available. The prices were reasonable. Plus, fast and easy checkout.
It was great to see all of the options available. Fast and easy checkout.
Shopping online is pretty nerve racking for me. This is a very user-friendly website and on top of great reviews, it made it very easy to pick a couple pairs of new glasses. Now I'll be able to teach under harsh lighting and continue my schoolwork without the fear of a migraine from blue light. The glasses came sooner than expected and I amso happy with them.
Great filtering process and layout of website
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Hello Steve,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.