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EyebuydirectReviews 12,986

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
5,187
shipping
5,187
returns
131
quality
5,291
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Utah
1 review
0 helpful votes
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So cute!
December 12, 2019
Updated review

Very affordable price for frames and lens all included. I loved being able to narrow down what I like so I didn't have to look through all the different glasses.

Date of experience: December 9, 2019

Very affordable price for frames and lens all included
November 16, 2019
Previous review

Very affordable price for frames and lens all included. I loved being able to narrow down what I like so I didn't have to look through all the different glasses.

Date of experience: November 13, 2019
Virginia
2 reviews
0 helpful votes
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Successful experiment
December 12, 2019
Updated review

I spent a lot of time reviewing dimensions and although I couldn't find a frame that met all my criteria I am hoping the best compromise was selected.

Date of experience: December 9, 2019

Very extensive selection and comprehensive sizing informatio...
December 2, 2019
Previous review

Very extensive selection and comprehensive sizing information

Date of experience: November 29, 2019
California
1 review
0 helpful votes
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Wrong color
December 12, 2019
Updated review

Very easy to shop and very affordable but I received a different color for the glasses

Date of experience: December 9, 2019

Very easy to shop and very affordable eyeglasses!
November 30, 2019
Previous review

Very easy to shop and very affordable eyeglasses!

Date of experience: November 27, 2019
California
2 reviews
2 helpful votes
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Meh...
December 9, 2019

Used the site a few times so far they had been excellent but this last order. I don't know first I ordered on black Friday. GO to check on my order a week later it's on HOLD. This seem to be a common issue with EBD is that no ones tells you your order is on hold. Which I think is unacceptable you could be waiting for 3-4 weeks for your order if you don't check. They need to contact you 1-2 days if there is a problem with your order.

After I message them they ask me for to upload a scan of my RX and that it MUST have my PD. Which seems like an odd request to me given that eye glass places usually don't give you your PD they should now this.

Personally I just think they didn't wanna honor my discount BOG code so they wanted to get rid of me. As they never asked for any of this in the past few orders when I paid full price. Which is fine I guess. I canceled my order and will try some other online glasses place in the future like zenni.

Date of experience: December 6, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Steve,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you.

New Jersey
1 review
0 helpful votes
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Great way to get new specs!
December 9, 2019
Updated review

The Morla is everything I wanted and more! I panicked when my glasses unexpectedly broke because I'm a new hire and my benefits wouldn't kick in until the new year. Thankfully, I was able to find frames I love. The shopping experience was easy, no stress.

Date of experience: December 6, 2019

Can't wait to get my new glasses!
December 2, 2019
Previous review

Can't wait to get my new glasses!

Date of experience: November 29, 2019
Oregon
1 review
0 helpful votes
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A+
December 9, 2019
Updated review

The hardest thing was choosing between all the frames! I was a little bit confused with the whole sizing thing but my glasses fit great so it worked out in the end. 10/10 would recommend!

Date of experience: December 6, 2019

The hardest thing was choosing between all the frames!
December 2, 2019
Previous review

The hardest thing was choosing between all the frames!

Date of experience: November 29, 2019
California
1 review
0 helpful votes
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A relief
December 9, 2019
Updated review

I was very pleased with my order. It was so quick and easy! I loved the easy selection for the different preferences. I received my order so quickly as well!

Date of experience: December 6, 2019

Very quick and easy!
December 2, 2019
Previous review

Very quick and easy!

Date of experience: November 29, 2019
New Mexico
1 review
0 helpful votes
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Love my glasses
December 6, 2019
Updated review

Always order my glasses from here. Would be a promoter for you guys any day!

Date of experience: December 3, 2019

Love you guys
November 28, 2019
Previous review

Love you guys

Date of experience: November 25, 2019
Michigan
2 reviews
0 helpful votes
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Tommy Likey
December 5, 2019
Updated review

Good to get stylish cheaper frames with the prescription i need.

Date of experience: December 2, 2019

Good company and easy to work with
November 22, 2019
Previous review

Good company and easy to work with. I like that you can do everything yourself on line and all the great options.

Date of experience: November 19, 2019
Colorado
1 review
0 helpful votes
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Very pleased
December 5, 2019
Updated review

I love your site. It makes shopping for my glasses cheaper and hassle free. I am very pleased with the outcome of my order.

Date of experience: December 2, 2019

I love your site
November 28, 2019
Previous review

I love your site. It makes shopping for my glasses cheaper and hassle free

Date of experience: November 25, 2019
Oklahoma
1 review
0 helpful votes
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My favorite place to buy eye ware
November 30, 2019
Updated review

Super easy to shop for glasses! Haven't had a reason to do returns but it seems easy as well.

Date of experience: November 27, 2019

Super easy to shop for glasses!
November 30, 2019
Previous review

Super easy to shop for glasses! Haven't had a reason to do returns but it seems easy as well.

Date of experience: November 26, 2019
California
1 review
0 helpful votes
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Not going back to Zenni Optical
November 29, 2019
Updated review

Just had a little difficulty going back and forth thru your site. Once I realized I was going to be able to order glasses I was very happy.

Date of experience: November 26, 2019

Just had a little difficulty going back and forth thru...
November 19, 2019
Previous review

Just had a little difficulty going back and forth thru your site. Once I realized I was going to be able to order glasses I was very happy.

Date of experience: November 16, 2019
New Hampshire
1 review
0 helpful votes
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Simply awesome
November 25, 2019
Updated review

I was worried because I have an astigmatism and I didn't see a selection for it but the single vision option was just what the dr ordered. I am very happy with the glasses I ordered.

Date of experience: November 22, 2019

Not able to see what the glasses look like on me due...
November 18, 2019
Previous review

Not able to see what the glasses look like on me due to pic distortion with uploads.

Date of experience: November 15, 2019
Canada
2 reviews
2 helpful votes
Follow G L.
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I've written email asking for the refund process within my 14 days of "no questions asked refund policy" After 4 ping pong messages I was forced to go through the Replacement process because they refuse to give me a return number for refund. I still have no news from the website and I have only 6 days left of my 14 day trial. Mind you this is my 1st time ever ordering glasses online from this website. Be warned that some of us have had a truly awful customer service experience & company does not honor their refund policy.

Date of experience: November 20, 2019
Washington
1 review
0 helpful votes
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Easy process, fit amazing, love the frames
November 21, 2019
Updated review

Easy to navigate, saved my prescription numbers so when I came back to finalize my order a few weeks later I didn't have re-enter my information. Loved being able to take a picture/video so I can see what the glasses look like on me from all angles. When they came in the mail I was surprised that they fit me perfectly, like I had gone into a store in person and had them fitted. I'm really impressed by the quality!

Date of experience: November 18, 2019

Easy to navigate, saved my prescription numbers so...
November 12, 2019
Previous review

Easy to navigate, saved my prescription numbers so when I came back to finalize my order a few weeks later I didn't have re-enter my information. Loved being able to take a picture/video so I can see what the glasses look like on me from all angles.

Date of experience: November 9, 2019
Nevada
1 review
0 helpful votes
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Amazing
November 21, 2019
Updated review

Had problem with web page but eventually got it ordered and love the glasses

Date of experience: November 18, 2019

Had problems with trying on glasses
November 11, 2019
Previous review

Had problems with trying on glasses. Kept having to take pictures and still didn't get it to work right

Date of experience: November 8, 2019
California
1 review
0 helpful votes
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Love my new glasses!
November 19, 2019
Updated review

Easy, well managed and efficient way to order glasses.

Date of experience: November 16, 2019

Easy, well managed and efficient way to order glasses
November 11, 2019
Previous review

Easy, well managed and efficient way to order glasses.

Date of experience: November 8, 2019
Washington
1 review
0 helpful votes
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I get the perfect pair of glasses every time!
November 18, 2019
Updated review

The best glasses I've ever had have all come from Eyebuydirect. I used to get headaches whenever I got a new pair from other stores, but with the new glasses I have now, I don't even get the slightest pain. Also, this site has the best deals! I'm finally getting glasses that aren't ridiculously expensive. I'm going to keep getting glasses here for as long as I can!

Date of experience: November 15, 2019

The best glasses I've ever had have all come from Eyebuydire...
November 9, 2019
Previous review

The best glasses I've ever had have all come from Eyebuydirect. I used to get headaches whenever I got a new pair from other stores, but with the new glasses I have now, I don't even get the slightest pain. Also, this site has the best deals! I'm finally getting glasses that aren't ridiculously expensive. I'm going to keep getting glasses here for as long as I can!

Date of experience: November 6, 2019
New York
1 review
0 helpful votes
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Efficient service and great selection!
November 16, 2019
Updated review

It was great to see all of the options available. The prices were reasonable. Plus, fast and easy checkout.

Date of experience: November 13, 2019

It was great to see all of the options available
November 8, 2019
Previous review

It was great to see all of the options available. Fast and easy checkout.

Date of experience: November 5, 2019
Virginia
1 review
0 helpful votes
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SO happy!
November 15, 2019
Updated review

Shopping online is pretty nerve racking for me. This is a very user-friendly website and on top of great reviews, it made it very easy to pick a couple pairs of new glasses. Now I'll be able to teach under harsh lighting and continue my schoolwork without the fear of a migraine from blue light. The glasses came sooner than expected and I amso happy with them.

Date of experience: November 12, 2019

Great filtering process and layout of website
November 8, 2019
Previous review

Great filtering process and layout of website

Date of experience: November 5, 2019