EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
The selection process of finding the glasses i wanted was very easy. I was very pleased with how easy it was to input my prescription. The frames are beautiful and very sturdy and fit my herculean face very well. I make these glasses look good. Thank you
I received my second pair of new glasses from EyeBuyDirect in the mail. I looked them over very carefully before putting them on and am very pleased with them. They are everything I expected with comfort along with a quality fit without adjusting them at all.
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They shipped so fast and i'm in love with my new glasses.
Self explanatory, easy and quick to get me exactly what I wanted.
Was skeptical if they would actually work and look nice, they're great!
Quick delivery and good service! Very happy with my product.
Glasses came and they looked great. Prescriptions were correct and the delivery was speedy.
The frames look beautiful and for very well. Overall experience was good. Was difficult trying to chat online with customer service, never got to anyone but overall still good experience
I got mine in size large and I love them I added the blue light protection which I also love. They were above what I expected them to be. The frame feels and seems sturdy and of good quality as does the glass. Overall a great purchase for a great price! I will definitely be buying from eye buy direct again.
Excellent price for a pair that I'll be using at a warehouse workplace. Very happy with them.My order was exactly correct with no issues whatsoever
Woow, I have ordered before from eyebuydirect, but this time I was so impressed with how fast glasses arrived!
It's cute until I smile and then the entire frame moves up and down with my facial expressions. Will be returning.
My husband ordered glasses online and we had them with no issues in about a week. The process was easy, the price great and the fit is excellent!
Will always buy from them! I love their frames and very cost efficient
Third pair of eye glasses I buy from eye buy direct. I love my new glasses, they last long.
Fast service! Lenses very good! Can see great with the glasses!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.