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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Got them in time for my trip so no complaints there
Great place for glasses. Quick and easy. Good customer service support.
All went well!
It would have been nice to have had notice of when they actually shipped.
Great service with cool frames, team follows up to make sure you get what you pay for, if something is off they fix it and follow up again.
Glasses were made really fast and I received them in no time.
By far my favorite place to order glasses! Great quality, amazing price. I get so many compliments on my frames
Excellent experience overall. I am satisfied. And happy.
Liked the frames online, but they just didn't fit - got regular and sunglasses. One was too big, other too small. Also had to tilt my head to see properly for the progressive lenses. Disappointed.
Easy and simple website. Only gripe is that the shipping tracking is not accurate. Seems the system/delivery services tend to mark "delivered," even though its many days away.
Very easy and always good experience. So quick and absolutely a good purchase.
Website was easy to navigate, loved the variety of frames and prices are very affordable!
I called your customer service and the lady that helped was very nice. I explained to her that I need the progressive with prism lenses to include transitions in the lense perscription, and she explained that eyebuydirect can't fulfill that order due the the prism lens being too thick to include transition lenses. She offered me to send them back for a full refund. I really appreciate that.
There's no way to add an apostrophe in the mailing address. My mailing address has an apostrophe in it and the output address really confused the postal service. There was also no way to edit the address once the order was placed. Also, the material for these glasses seem cheap so we'll have to see how well they hold up. I guess you get what you pay for.
Best online Prescription Eyeglasses website by far. Hands down!
Ordering new glasses was so easy, and I have always been so very satisfied
I have been buying from EBD for many years, always been happy!
As always a great place to buy glasses, i have looked at other websites but i prefer EYEBUY!
Great way to supplement prescription lenses with fashionable eyewear
I made a mistake on the order form and was treated exceptionally well by customer service to rectify things beyond my expectations. Also, the orders are shipped much faster than from some of their competitors.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members