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Eyebuydirect

Overview

Eyebuydirect has a rating of 4.7 stars from 991 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, great selection and new glasses. Eyebuydirect ranks 10th among Eyeglasses sites.

service
235
value
3
shipping
3
returns
2
quality
940
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7,357 reviews
How would you rate Eyebuydirect?
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Canada
1 review
0 helpful votes
Follow Lisa S.
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Great value for your money
July 25, 2024

Lots of choices and like the virtual "try on". Helpful articles on face size and glasses to help you make an informed decision. Overall great site.

Date of experience: July 15, 2024
Canada
1 review
0 helpful votes
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Great value
August 23, 2024

Convenient and great value. I was pleased with my choice even though I couldn't try them on.

Date of experience: August 13, 2024
Canada
3 reviews
0 helpful votes
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Quick and easy choices and prompt delivery. Quality of frame could be a bit better and maybe a bit more stylish... not that solid but ample but lenses are spot on!... Can see very clearly... Overall I am pleased and pricing as compared to all optometrists is very reasonable.

Date of experience: March 9, 2024
California
1 review
0 helpful votes
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Best Buy ever
September 27, 2024

It took me awhile to navigate through the site but overall was good 😊

Date of experience: September 17, 2024
Canada
1 review
0 helpful votes
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Can't go wrong with Eyebuy direct!
June 13, 2023
Updated review

Great customer service, quality products, selection, prices and return policy if needed. Detailed information about the products also helpful. Order comes fairly quick.
At checkout, however, I was charged shipping when it said orders over $99 = free shipping. Not true.

Date of experience: June 13, 2023

Great selection and detailed information about the...
June 17, 2023
Previous review

Great selection and detailed information about the products.
At checkout I was charged shipping when it said orders over $99 = free shipping. Not true.

Date of experience: May 18, 2023
Canada
1 review
0 helpful votes
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New Progressive glasses
February 15, 2023

This was my 4th purchase. I first tried because I have a tendency of breaking or losing glasses. I need large frames and retail these typically cost me $700+ for something I'd like. I've purchased 4 pairs with eye buy direct plus one pair of prescription sunglasses in 3+ years. Very satisfied.

Date of experience: February 15, 2023
Canada
1 review
0 helpful votes
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Great site, good prices. Have had a couple flimsy pairs (Cella) which were quite nice but the arms broke easily. Also I have experienced an error with the "Try me on" function, where my image is distorted at first, until I rotate the phone into landscape and then back into portrait.

Date of experience: June 4, 2023
Canada
1 review
0 helpful votes
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Easy, affordable
September 2, 2023

Love the try on option. Sizing was a little scary at first but worked out perfect for my son. Limited prescription options so will bit be able to buy for myself as I'm passed -6.0. My son LOVES his new glasses took about 2 weeks but had an update so we knew what was happening with them the whole time.

Date of experience: September 2, 2023
Canada
1 review
0 helpful votes
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Always great
January 30, 2023

Service and experience was great. Sadly my purchase didn't qualify for the 2 for one promo
There should be a chance to win something associated with my participation in this survey. My time is not free

Date of experience: January 30, 2023
Canada
1 review
0 helpful votes
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So convenient, fast and great quality!
September 3, 2023
Updated review

I appreciate the try on feature and ability to save preferences. This makes the selection a lot easier. Eyebuydirect has great selection at good prices so I've never had a problem in finding my perfect pair!

Date of experience: September 3, 2023

Great selection and appreciate the Try On feature
January 26, 2023
Previous review

Great selection and appreciate the Try On feature

Date of experience: January 26, 2023
Canada
1 review
0 helpful votes
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Consult for accuracy of prescription
May 19, 2023

The process was straight forward and fairly easy. On the second try the result is quite satisfactory.
On the original order I inadvertently entered my prescription information incorrectly and the resulting lenses were of course unusable. For the replacement glasses, personnel from Eyebuydirect contacted me various times to verify the prescription details. The results were exactly as hoped for.

However, had the same care gone into my original order, we would have caught that prescription error and, A: I would have been able to use the new glasses 2 weeks sooner and B: I would not have used up my one time free replacement warranty by ordering the second pair. Possibly too much depended on the website form input form, considering we don't all have perfect computer skills?

Date of experience: May 19, 2023
Canada
1 review
0 helpful votes
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Thanks
July 30, 2024
Updated review

Great so far. Will let you know more when the glasses show up.Glasses are great, and for a great price!

Date of experience: July 20, 2024

Great so far
July 5, 2024
Previous review

Great so far. Will let you know more when the glasses show up.

Date of experience: June 25, 2024
Canada
1 review
0 helpful votes
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AMAZING Customer Service!
February 3, 2023

I initially ordered a pair of sunglasses that ended up being too big for me (they kept falling off), so I called in and spoke with a customer service representative. Not only did she put in a replacement order, but she was very friendly, positive, and extremely helpful.

Date of experience: February 3, 2023
Canada
1 review
0 helpful votes
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Cute style- cheap material
March 5, 2023

Easy to use online. Code in my email did not work which is why I took 1 star off.
Glasses arrived quickly and the style is really cute but they are really cheap. They are made of a super light cheap plastic that makes a cracking sound ever time you put them on. They won't last long which sucks because the style is cute~

Date of experience: March 5, 2023
Canada
2 reviews
0 helpful votes
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Prescription seems wrong
August 16, 2023
Updated review

I ordered the same prescription but these glasses are very different from the last ones I ordered. They are progressive lenses and the part of them for viewing up close (ie. Phone, computer, books) is not right! Hurts my eyes almost immediately.

Date of experience: July 17, 2023

Awesome and very quick ordering!
June 22, 2023
Previous review

Awesome and very quick ordering!

Date of experience: June 22, 2023
Canada
1 review
0 helpful votes
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I keep getting more glasses!
January 25, 2024

Glasses are always beautiful and top quality, better than classic $500 eye-glasses from your optometrist store. I first started with a pair of prescription glasses, and these exceeded my expectations! Next I bought a pair blue light protection to use while in front of my laptop. Also awesome, next I got eye surgery(LASIK) but that didn't stop me. I got a pair of sunglasses for me and my husband. I will keep buying, this is a great online shop

Date of experience: January 25, 2024
Canada
1 review
0 helpful votes
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Glasses for kids
August 29, 2023
Updated review

My two daughters quickly found frames they liked. It was easy to input the information. Delivery was quick and they loved them. We did a two-for-one so it was not expensive. I would order again. Thank you!

Date of experience: August 29, 2023

Frames go out of stock quickly
August 2, 2023
Previous review

Frames go out of stock quickly. Easy to use site. Coupons a little confusing but, overall, a good site and nice glasses.

Date of experience: August 2, 2023
Canada
1 review
0 helpful votes
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Great Value and Selection
January 17, 2024

Great overall experience. I love my new glasses so much, I ordered a second pair! So happy to have stumbled upon this site. Highly recommend to anyone who's thinking about making a purchase. Buy with confidence!

Date of experience: January 17, 2024
Canada
1 review
0 helpful votes
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Replacement was seemless
June 16, 2024

Thank you so much for a quick and seemless interaction. My first pair's prescription was off on one side. Eye Buy Direct rectified things and had a new pair shipped immediately.

Date of experience: June 6, 2024
Canada
1 review
0 helpful votes
Follow Debra J.
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Great selection
February 15, 2023

Great selection and easy to follow information for prescription glasses, but I received a "welcome" code for free shipping and a 15% discount but there was no indication thru the check out process where to use it? So I contacted them directly and they made it right, very happy with the customer service!

Date of experience: February 15, 2023