The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Had a hard time entering my mailing address: the street address is 4088 rue d'Auvergne (in Sherbrooke, Quebec, Canada, J1C0C8)
Looking forward to seeing these! I am happy with the design and colour.
Biphocal was not what I expected, transition is too drastic, glasses are un wearable, after consulting with two different optometry shops, both were not impressed and told me they very rarely sell these kinds of glasses anymore.
Good selection of both lenses and frames. Had designer glasses as well.
Super service rapides et s en problème pour régler merci
Super et facile de commander des lunettes de vision
Always a great selection and great prices and sales
Great customer service, quality products, selection, prices and return policy if needed. Detailed information about the products also helpful. Order comes fairly quick.
At checkout, however, I was charged shipping when it said orders over $99 = free shipping. Not true.
Great selection and detailed information about the products.
At checkout I was charged shipping when it said orders over $99 = free shipping. Not true.
It was very easy, straightforward and painless Some lenses not available for preview, and the pupillary distance measuring could be better.
Great service! Ice styles to choose from.Arrived in decent time.
Great selection at fair prices. Easy to navigate website. Unfortunately the eyeglass I purchased did not fit my face and was uncomfortable to wear. I asked for a refund on that order and purchased a different eyeglass from EyeBuyDirect. The refund hasn't been processed yet but I am hopeful the refund will be issued without any difficulties.
Great selection at fair prices. Easy to navigate website
So quick and easy to use and the live view feature is awesome
Fast service and delivery. Very pleased with my purchase of new prescription progressive lense eyeglasses.
I would have liked to buy only the frames - without any lens of any kind to save a little money since I wanted to get my own lenses made locally. But there is no option for no lens. The frames are definitely cheaper quality than I was hoping for. I didn't pay much for them which is the saving grace. However, I am worried that if I get lenses installed and have the local eyeglass store adjust the frames, that they will crack or break.
Today was my first time ordering and everything seemed straight forward.
It was a painless ordering process. I needed to exchange them as they were progressive and it messed with my balance and i couldnt tead a thing. I needed to reorder bifocals. Two different reps told me the opposite about my options. Apparently invisable line bifocals do not come in sunglasses. You cant get bifocal sunglasses. I had to order regular glass with a tint so they work like sunglasses. Hopefully the line won't be super noticeable... Not so painless getting all of it straightened around. Waiting on the new glasses to arrive.
No issues so far with the frames except I wish I had a cloth to clean them that wouldn't make them foggy like the ones I have that I got from my old glasses case.
I love the ability to try on my frames in the comfort of my own home. Beautiful quality glasses at affordable prices.
So far it's great! Hubby loves his new glasses. Great quality.