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EyebuydirectReviews 1,014

4.7
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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
235
value
3
shipping
3
quality
937
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7,531 reviews
Canada
1 review
0 helpful votes
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St Michael
June 16, 2023

Had a hard time entering my mailing address: the street address is 4088 rue d'Auvergne (in Sherbrooke, Quebec, Canada, J1C0C8)

Date of experience: June 16, 2023
Canada
2 reviews
0 helpful votes
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Colourful as expected
June 14, 2023

Looking forward to seeing these! I am happy with the design and colour.

Date of experience: June 14, 2023
Canada
1 review
0 helpful votes
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Waste of money
July 14, 2023

Biphocal was not what I expected, transition is too drastic, glasses are un wearable, after consulting with two different optometry shops, both were not impressed and told me they very rarely sell these kinds of glasses anymore.

Date of experience: June 14, 2023
Virginia
1 review
0 helpful votes
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Eye Buy Direct - A Shopper's experience
June 13, 2023
Updated review

Good selection of both lenses and frames. Had designer glasses as well.

Date of experience: June 13, 2023

Great shopping!
March 21, 2023
Previous review

Great shopping!

Date of experience: March 21, 2023
Canada
1 review
0 helpful votes
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J aime votre service merci
June 13, 2023
Updated review

Super service rapides et s en problème pour régler merci

Date of experience: June 13, 2023

Assez rapide de commander et recevoir
May 3, 2023
Previous review

Super et facile de commander des lunettes de vision

Date of experience: May 3, 2023
Canada
1 review
0 helpful votes
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Happy Happy Customer
June 13, 2023

Always a great selection and great prices and sales

Date of experience: June 13, 2023
Canada
1 review
0 helpful votes
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Can't go wrong with Eyebuy direct!
June 13, 2023
Updated review

Great customer service, quality products, selection, prices and return policy if needed. Detailed information about the products also helpful. Order comes fairly quick.
At checkout, however, I was charged shipping when it said orders over $99 = free shipping. Not true.

Date of experience: June 13, 2023

Great selection and detailed information about the...
June 17, 2023
Previous review

Great selection and detailed information about the products.
At checkout I was charged shipping when it said orders over $99 = free shipping. Not true.

Date of experience: May 18, 2023
Canada
1 review
0 helpful votes
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Glasses
June 12, 2023

Easy to use, the site was super simple. My glasses didn't fit my face the best, I would like to be in contact with how we can fix it.

Date of experience: June 12, 2023
Canada
1 review
0 helpful votes
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Eye wear
June 12, 2023

Fast. Got what i needed fast and very cheap compared to regular outlets.

Date of experience: June 12, 2023
District of Columbia
1 review
0 helpful votes
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Best for ordering glasses
June 12, 2023

It was very easy, straightforward and painless Some lenses not available for preview, and the pupillary distance measuring could be better.

Date of experience: June 12, 2023
Canada
1 review
0 helpful votes
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Great service
June 11, 2023

Great service! Ice styles to choose from.Arrived in decent time.

Date of experience: June 11, 2023
Canada
2 reviews
0 helpful votes
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Great first experience with EyeBuyDirect
June 11, 2023
Updated review

Great selection at fair prices. Easy to navigate website. Unfortunately the eyeglass I purchased did not fit my face and was uncomfortable to wear. I asked for a refund on that order and purchased a different eyeglass from EyeBuyDirect. The refund hasn't been processed yet but I am hopeful the refund will be issued without any difficulties.

Date of experience: June 11, 2023

Great selection at fair prices
May 15, 2023
Previous review

Great selection at fair prices. Easy to navigate website

Date of experience: May 15, 2023
Canada
1 review
0 helpful votes
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Great product
June 11, 2023

So quick and easy to use and the live view feature is awesome

Date of experience: June 11, 2023
Texas
1 review
0 helpful votes
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Very pleased
June 11, 2023

Fast service and delivery. Very pleased with my purchase of new prescription progressive lense eyeglasses.

Date of experience: June 11, 2023
Canada
1 review
0 helpful votes
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I would have liked to buy only the frames - without any lens of any kind to save a little money since I wanted to get my own lenses made locally. But there is no option for no lens. The frames are definitely cheaper quality than I was hoping for. I didn't pay much for them which is the saving grace. However, I am worried that if I get lenses installed and have the local eyeglass store adjust the frames, that they will crack or break.

Date of experience: June 10, 2023
Canada
1 review
0 helpful votes
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Very Satisfied
June 10, 2023

Today was my first time ordering and everything seemed straight forward.

Date of experience: June 10, 2023
Canada
1 review
0 helpful votes
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Prescription sunglasses
July 10, 2023
Updated review

It was a painless ordering process. I needed to exchange them as they were progressive and it messed with my balance and i couldnt tead a thing. I needed to reorder bifocals. Two different reps told me the opposite about my options. Apparently invisable line bifocals do not come in sunglasses. You cant get bifocal sunglasses. I had to order regular glass with a tint so they work like sunglasses. Hopefully the line won't be super noticeable... Not so painless getting all of it straightened around. Waiting on the new glasses to arrive.

Date of experience: June 10, 2023

Quick and easy
May 16, 2023
Previous review

Quick and easy

Date of experience: May 16, 2023
Canada
1 review
0 helpful votes
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Fast shipping, Cute Glass
June 9, 2023

No issues so far with the frames except I wish I had a cloth to clean them that wouldn't make them foggy like the ones I have that I got from my old glasses case.

Date of experience: June 9, 2023
Illinois
1 review
0 helpful votes
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Very Satisfied with my order!
June 8, 2023

I love the ability to try on my frames in the comfort of my own home. Beautiful quality glasses at affordable prices.

Date of experience: June 8, 2023
Canada
1 review
0 helpful votes
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Wonderful!
June 7, 2023

So far it's great! Hubby loves his new glasses. Great quality.

Date of experience: June 7, 2023