The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Being a past customer I feel "at home" knowing where things are and how the process works
I really like the ability to "try on" the glasses. I would like it even better if I could get a playback so I could put my old glasses on afterward and look at it clearly
I have ordered several times from eyebuydirect. Previously, when my glasses broke, the follow up service was exceptional. I had them replaced in no time.
Very easy and has a wide variety of frames! Website is very user friendy as you can even try it virtually!
Not happy with shape of lenses I chose. Tried to adjust arms, but plastic coating had some damage so I could not return them.
Arrived in time. This is my third pair from you and I am very satisfied with your products and service
Pretty good. My daughter was the person that told me about it so she did help me get started. It was pretty simple. I really liked that I was able to try on the frames with the camera's help. It really helps to see yourself with the perfect frames. The service and price was exceptional.
So far so good! I'm happy with my glasses, no problems and they fit well. I have a small face and there are not that many options for x-small faces. The only thing I would have preferred is a lighter colour frame but I liked the style and only dark brown.
Great customer service and fast shipping. :) very happy with the product - will be purchasing from them again. Cheers
Bon prix, bonne qualité et bon choix pour une lunette de soleil avec verres progressifs.
Shopping with eyebuydirect was supper easy. I wasn't happy with my 1st pair(not due to quality) and eyebuydirect took care of everything.Super happy with quality and service. I will definitely buy again!
So far so good. Glasses are nice. Prescription is correct. Would definitely but from eyebuydirect.ca
Again.
Difficult to navigate but found something that should work. I have a code for free shipping but could nor find a place to enter it.
My second order. I was so happy with my first pair! Every time the frames and lenses have been perfect. Great quality and a fraction of the price compared to eyeglass shops.
GREAT glasses frameless with brown tint and all the extras, transition too, cost under $400.
WHAT A DEAL!
As soon as they're in stock I'll order a platinum pair with blue lenses.
Found a pair of glasses I wanted in a medium, but there was no option for a standard mirrored lense, only a more expensive lense by a fair amount. I received the glasses and they'll do, but I definitely would've preferred them the size up.
User friendly online shopping, quality work, good packaging on shipping
Great choices with awesome prices
Second time for me and just love the convenience of shopping at home
The site is easy to use and the choices are great.
The service is good, they make sure we get the right product