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EyebuydirectReviews 1,014

4.7
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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
235
value
3
shipping
3
quality
937
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7,531 reviews
Canada
1 review
0 helpful votes
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Happy Return Customer
June 28, 2023

Being a past customer I feel "at home" knowing where things are and how the process works

Date of experience: June 28, 2023
Florida
1 review
0 helpful votes
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Good work, Eyebuydirect
June 28, 2023

I really like the ability to "try on" the glasses. I would like it even better if I could get a playback so I could put my old glasses on afterward and look at it clearly

Date of experience: June 28, 2023
Canada
1 review
0 helpful votes
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Sing!
June 28, 2023

I have ordered several times from eyebuydirect. Previously, when my glasses broke, the follow up service was exceptional. I had them replaced in no time.

Date of experience: June 28, 2023
Canada
1 review
0 helpful votes
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Quality Frames!
June 28, 2023

Very easy and has a wide variety of frames! Website is very user friendy as you can even try it virtually!

Date of experience: June 28, 2023
Canada
1 review
0 helpful votes
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Sunglasses
July 26, 2023

Not happy with shape of lenses I chose. Tried to adjust arms, but plastic coating had some damage so I could not return them.

Date of experience: June 26, 2023
Canada
1 review
0 helpful votes
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Arrived in time. This is my third pair from you and I am very satisfied with your products and service

Date of experience: June 25, 2023
Canada
2 reviews
0 helpful votes
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Pretty good. My daughter was the person that told me about it so she did help me get started. It was pretty simple. I really liked that I was able to try on the frames with the camera's help. It really helps to see yourself with the perfect frames. The service and price was exceptional.

Date of experience: June 25, 2023
Canada
1 review
0 helpful votes
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Happy with purchase!
June 24, 2023

So far so good! I'm happy with my glasses, no problems and they fit well. I have a small face and there are not that many options for x-small faces. The only thing I would have preferred is a lighter colour frame but I liked the style and only dark brown.

Date of experience: June 24, 2023
Canada
1 review
0 helpful votes
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I love eye buy direct
June 23, 2023

Great customer service and fast shipping. :) very happy with the product - will be purchasing from them again. Cheers

Date of experience: June 23, 2023
New York
1 review
0 helpful votes
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Lunette de soleil parfaite
June 23, 2023

Bon prix, bonne qualité et bon choix pour une lunette de soleil avec verres progressifs.

Date of experience: June 23, 2023
Canada
1 review
0 helpful votes
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Love my new Glasses!
June 21, 2023

Shopping with eyebuydirect was supper easy. I wasn't happy with my 1st pair(not due to quality) and eyebuydirect took care of everything.Super happy with quality and service. I will definitely buy again!

Date of experience: June 21, 2023
Canada
1 review
0 helpful votes
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Glasses are a great fit.
June 21, 2023

So far so good. Glasses are nice. Prescription is correct. Would definitely but from eyebuydirect.ca
Again.

Date of experience: June 21, 2023
Canada
1 review
0 helpful votes
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Happy
June 21, 2023

Difficult to navigate but found something that should work. I have a code for free shipping but could nor find a place to enter it.

Date of experience: June 21, 2023
Canada
1 review
0 helpful votes
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Thanks
June 21, 2023

Intuitive and a great selection fast delivery……………

Date of experience: June 21, 2023
Canada
1 review
0 helpful votes
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Exceeded my expectations
June 21, 2023

My second order. I was so happy with my first pair! Every time the frames and lenses have been perfect. Great quality and a fraction of the price compared to eyeglass shops.

Date of experience: June 21, 2023
Canada
1 review
0 helpful votes
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Great glasses!
June 18, 2023

GREAT glasses frameless with brown tint and all the extras, transition too, cost under $400.
WHAT A DEAL!
As soon as they're in stock I'll order a platinum pair with blue lenses.

Date of experience: June 18, 2023
Canada
1 review
0 helpful votes
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Found a pair of glasses I wanted in a medium, but there was no option for a standard mirrored lense, only a more expensive lense by a fair amount. I received the glasses and they'll do, but I definitely would've preferred them the size up.

Date of experience: June 17, 2023
Canada
1 review
0 helpful votes
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Best choice
June 17, 2023

User friendly online shopping, quality work, good packaging on shipping

Date of experience: June 17, 2023
Canada
1 review
0 helpful votes
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Great choices with awesome prices
Second time for me and just love the convenience of shopping at home

Date of experience: June 17, 2023
Canada
1 review
0 helpful votes
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I'm really happy with the purchase
June 16, 2023
Updated review

The site is easy to use and the choices are great.
The service is good, they make sure we get the right product

Date of experience: June 16, 2023

VERY EASY TO TRAVEL THE SITE
May 19, 2023
Previous review

VERY EASY TO TRAVEL THE SITE

Date of experience: May 19, 2023