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EyebuydirectReviews 1,014

4.7
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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
235
value
3
shipping
3
quality
937
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7,535 reviews
Canada
1 review
0 helpful votes
Follow Paul P.
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Excellent! Very, very reasonable prices, lots of frames to choose from, lots of lens options. This will be the third pair of glasses I've bought from EyeBuyDirect, this time for my wife. Thank you!

Date of experience: July 10, 2023
Canada
1 review
0 helpful votes
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Really excellent. I had a problem with the prescription details and the person who helped me was wonderful, the progressives are the best I have had I. A while and the glasses are super groovy too.

Date of experience: July 10, 2023
Canada
1 review
0 helpful votes
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Order of Two prescriptions
July 10, 2023
Updated review

Disappointed in the quality of one set of frames.
Slow delivery, unsatisfactory explanation on delivery during a phone conversation, representative unable to provide track status of order.

Date of experience: July 10, 2023

Online found to be very confusing on I Pad
July 12, 2023
Previous review

Online found to be very confusing on I Pad

Date of experience: June 12, 2023
Canada
1 review
0 helpful votes
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Tres satisfait
July 8, 2023

Facile et bien expliqué
Essayé model recu comme essayé

Date of experience: July 8, 2023
Canada
1 review
0 helpful votes
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Excellent glasses!
July 8, 2023

Happy with my purchase!
Glasses fit perfectly and they are really comfortable

Date of experience: July 8, 2023
California
1 review
0 helpful votes
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Great product
July 6, 2023

Fast service and great quality glasses for a great price

Date of experience: July 6, 2023
Canada
1 review
0 helpful votes
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Love them!
July 5, 2023

There was so many options I almost didn't know which one to choose, but thats a good thing

Date of experience: July 5, 2023
Canada
1 review
0 helpful votes
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Excellent Service
July 5, 2023
Updated review

The optometrist phoned me to ensure my prescription was as stated and i told her I was leaving on a trip and I needed the glasses in a week. She made it happen. All the way from Texas. Tell her i so appreciate her kindness.

Date of experience: July 5, 2023

I found the questions for prisms do not correspond...
July 10, 2023
Previous review

I found the questions for prisms do not correspond with my prescription. I had to put in something to allow me to go on with the order but my prescription for prisms does not give me anything for "up" or "down". I have only "in" and "out"

Date of experience: June 10, 2023
Canada
1 review
0 helpful votes
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Nice style
July 4, 2023

It is not easy to pick the right frame for your face, I had made lots of wrong choices, but maybe experience gave me a lesson, this white frame just so gentle and clean. For so many choices, there are no rules what is the perfect frame for you, but avoid to make mistake, expensive frame can make you regret!

Date of experience: July 4, 2023
Canada
1 review
0 helpful votes
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I've ordered 5 pairs of glasses and all of them have been amazing quality. They scratch easy is my only issue.

Date of experience: July 4, 2023
Canada
1 review
0 helpful votes
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Happy with order
July 4, 2023

So far so good I received my original order and did not fit properly and I called them and I got a replacement for no cost and I did mot have to return the original product sure was an easy transaction

Date of experience: July 4, 2023
Canada
1 review
0 helpful votes
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Didn't receive chromatic lenses
July 4, 2023
Updated review

Shopping was easy, however I spoke to a customer service representative to add chromatic lenses and paid for it, but when I received my glasses they were not chromatic.

Date of experience: July 4, 2023

Eyeglass shopping made easy
June 4, 2023
Previous review

Eyeglass shopping made easy

Date of experience: June 4, 2023
Canada
1 review
0 helpful votes
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Get what you pay for
July 2, 2023
Updated review

They are a very cheap plastic. They are not red as picture shows but more purple. They were not the worth what I paid for them. Very disappointing but a lesson learned.

Date of experience: July 2, 2023

It kept lising what I added
June 7, 2023
Previous review

It kept lising what I added

Date of experience: June 7, 2023
Canada
1 review
0 helpful votes
Follow Danielle L.
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This is a great website. Can upload your prescription, included the PD values and left and right lens values. Including reading or bifocal etc. Or transition lenses. You can choose from a variety. Everything comes in a Canada Post Express delivery. It goes into your mailbox. It's small enough and the clock that it comes inside can be used to shine the glass. It's very very good value. Move on in life and take a job that even doesn't have benefits if you have this one.

Date of experience: July 2, 2023
Canada
1 review
0 helpful votes
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I have purchased several pairs of glasses from eyebuydirect, amazing service!, fair pricing, quality work, I always recommend them as a go to.

Date of experience: July 2, 2023

Amazing!
January 27, 2023
Previous review

My experience has been amazing. This is my second pair from Eye buy direct, customer service has been 10 out of 10!

Date of experience: January 27, 2023
Canada
1 review
0 helpful votes
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Historique d'achat génial la prescription étais conforme à mes besoins

Date of experience: July 2, 2023
Canada
1 review
0 helpful votes
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Organized
June 30, 2023

Was quick and easy, and I live in an apartment building, I honestly thought they would of left it anywhere, but I received it on the day on the time they said would in my mailbox.

Date of experience: June 30, 2023
Canada
1 review
0 helpful votes
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Great glasses at an awesome price
June 30, 2023

Love your glasses and the quality is top notch, quick turn around time. My daughter is in love with your frame styles too.

Date of experience: June 30, 2023
Canada
1 review
0 helpful votes
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Great company who backs up their product 100% and provides an extremely great set of glasses!

Date of experience: June 30, 2023
Canada
1 review
0 helpful votes
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New prescription
June 29, 2023

Wasn't able to find the frames I had in mind but close.
Satisfied with the overall order, price and quality. They were even able to add the Prism I required.

Date of experience: June 29, 2023