The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Excellent! Very, very reasonable prices, lots of frames to choose from, lots of lens options. This will be the third pair of glasses I've bought from EyeBuyDirect, this time for my wife. Thank you!
Really excellent. I had a problem with the prescription details and the person who helped me was wonderful, the progressives are the best I have had I. A while and the glasses are super groovy too.
Disappointed in the quality of one set of frames.
Slow delivery, unsatisfactory explanation on delivery during a phone conversation, representative unable to provide track status of order.
Online found to be very confusing on I Pad
Facile et bien expliqué
Essayé model recu comme essayé
Happy with my purchase!
Glasses fit perfectly and they are really comfortable
Fast service and great quality glasses for a great price
There was so many options I almost didn't know which one to choose, but thats a good thing
The optometrist phoned me to ensure my prescription was as stated and i told her I was leaving on a trip and I needed the glasses in a week. She made it happen. All the way from Texas. Tell her i so appreciate her kindness.
I found the questions for prisms do not correspond with my prescription. I had to put in something to allow me to go on with the order but my prescription for prisms does not give me anything for "up" or "down". I have only "in" and "out"
It is not easy to pick the right frame for your face, I had made lots of wrong choices, but maybe experience gave me a lesson, this white frame just so gentle and clean. For so many choices, there are no rules what is the perfect frame for you, but avoid to make mistake, expensive frame can make you regret!
So far so good I received my original order and did not fit properly and I called them and I got a replacement for no cost and I did mot have to return the original product sure was an easy transaction
Shopping was easy, however I spoke to a customer service representative to add chromatic lenses and paid for it, but when I received my glasses they were not chromatic.
They are a very cheap plastic. They are not red as picture shows but more purple. They were not the worth what I paid for them. Very disappointing but a lesson learned.
This is a great website. Can upload your prescription, included the PD values and left and right lens values. Including reading or bifocal etc. Or transition lenses. You can choose from a variety. Everything comes in a Canada Post Express delivery. It goes into your mailbox. It's small enough and the clock that it comes inside can be used to shine the glass. It's very very good value. Move on in life and take a job that even doesn't have benefits if you have this one.
I have purchased several pairs of glasses from eyebuydirect, amazing service!, fair pricing, quality work, I always recommend them as a go to.
My experience has been amazing. This is my second pair from Eye buy direct, customer service has been 10 out of 10!
Historique d'achat génial la prescription étais conforme à mes besoins
Was quick and easy, and I live in an apartment building, I honestly thought they would of left it anywhere, but I received it on the day on the time they said would in my mailbox.
Love your glasses and the quality is top notch, quick turn around time. My daughter is in love with your frame styles too.
Wasn't able to find the frames I had in mind but close.
Satisfied with the overall order, price and quality. They were even able to add the Prism I required.