The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I ordered the same prescription but these glasses are very different from the last ones I ordered. They are progressive lenses and the part of them for viewing up close (ie. Phone, computer, books) is not right! Hurts my eyes almost immediately.
Second pair of glasses don't fit quite as well. They fall off face when I put head down to look or read
Shopping is super easy. It's fun to try on different glasses virtually
Good Price, love the fact that you can try them with the camera.
The frame is smaller than I expected and temples are long, the temples tips not curved so they don't fit well.
This long time customer was shocked to find the company does not honor it's "easy return process". I requested a return on a pair of frames that simply did not fit my nose upon delivery, and was given the runaround. They would not let me return for a refund after multiple rounds of emails, ignoring my request and information again and again. They responded to every return request with an exchange and upsell offer, refusing to even say the word return or refund. Initially I would have considered an exchange for a different pair as an option, however it was never presented as a choice but the ONLY avenue I could have. They have lost this customer, I don't even want to use up my member points by the way they don't even honor their own policy.
Convenient and fast. Good price. Will recommend to friends and family
I received quick answers to my questions, and shopping was easy. I like that they had all my previous RXs on file to choose from!
So easy to use! I love the fact that you just upload a picture of yourself and try all the frames you want in order to pick your favourite!
Very user friendly and order was very quick in arriving. Thank you.
4th pair of glass, i love them! A nice and fast service
Site is easy to manage, the prices were pretty good, but there was only a select few for my PD size that were also progressives compatible. After a lot of communication with customer service, I finally selected a pair which was $25 more and I received my glasses quickly and unfortunately they were too big. I contacted them once more. They refunded my money and told me to keep the glasses or donate them. It was a fuss free refund.
Easy site to manage and good customer service! Also, good prices!
Put all the specs in and got my glasses with in 10 days...this was not our first experience with eye buy direct and it most certainly wont be our last.
Extremely easy to navigate and the options for standard lenses are way better than competitors!
The glasses came at a good time, but were very light, almost flimsy. Also they are glo in the dark, who knew.
LOVE EYEBUY - there is nothing not to love about this company - great glasses and an iron clad guarantee.
Everything was very good, I actually had to call for customer service due to a mistake on my order and got through right away and the representative was very helpful
Vu que j'avais deja commandé, l'experience a ete satisfaisante.J'ai hate de recevoir ma commande que j'espere a la hauteur de mes attentes.
Commande reçue dans les délais malgré la modification de la commande.
J'aurais aimé profiter du rabais que m'offrait le produit modifié, malheureusement ce n'était pas applicable j'ai du payer un montant suplementaire.
Facile de passer la commande, arrivé en 14 jours et la prescription est parfaite!
Easy to use. Good customer service fast and they work well and the price was right considering what they would cost in my home town Thank you lots of compliments
Conviviale, suivie de ma commande et de la livraison, vraiment apprécié
Beaucoup de choix, facile à essayer, aimerait essayer les nouveaux modèles qui sont sur le site.