Eyebuydirect Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Original order was scratched, replacements were fine.
The whole experience of buying glasses online was a new concept to me, but, overall a very good one! I received exactly what I ordered, I do a lot of online shopping & this is a very rare experience!
It was easy to order glasses. The glasses arrived within two weeks and very affordable
Easy of browsing & option selecting. Great value & so many awesome choices of styles & materials to chose from.
Great range of styles and options and incredibly reasonable prices plus my individual prescription saved on my account. Web design is intuitive. It just works. The product is really good.
What I'm not keen on is the made in China bit and the aggressive email marketing campaign.
Easy to order and perfectly good glasses at a fraction of the cost.
I was impressed with the prescription glasses and the prescription sunglasses.
I paid about as much for the two glasses as I did for my eye exam for my previous ones...
TOP DE LA QUALITÉ rapport qualité prix excellent je le recommande à ma famille et aux amis.
Even if item isn't arrive, I'll give 4 starts. Item still missing
Very easy to do and I love them, we have bought many times from eye buy direct good service. No complaints
Awesome I know I will be happy with them lots of choices and they arrive quick
Thank you for making cute affordable glasses! Would definitely buy again.
This is the second order that I have placed with eye but direct. I really like the selection and the affordability.
Please bring back old selections.
However, these glasses (Theory) are great
Website was easy to navigate. After sales service was very helpful in giving me shipping information.
Selection is poor for certain cheaper selections. Rejection is never revealed until after selecting recommended frames and selecting lenses. Then you have to start over with recommended frame selections only to get rejected after the process.
Found it frustrating to use the website - had to re-enter specifications several times. I was going to
But prescription sunglasses but gave up.
Glasses shape didn't fit my face shape. Allowed to return and exchange for another brand
Kept loosing item in my cart. Had to continue go back and reenter. Same issue when trying to pay credit card Information kept disappearing
Je suis un acheteur récurrent, super qualité et service
I used my prescription to buy reading glasses and was surprised at the ease of ordering and the choice I found on Eyebuydirect. Received the order rapidly, thank you!
Easy, affordable, and efficient! The best place to buy your glasses. You won't regret it
Many options, fast and easy to select,,good quality
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members