Eyebuydirect Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy peasy, the customer service was amazing after my husband's glasses broke one week after receiving it. We got a replacement, no cost, only shipping.
Quick and easy. Took a while to ship but once it shipped it arrived quickly.
Thank you for everything. Great experience, staff support is excellent. Keep up the great work.
Quick and easy. I had cancelled one pair but you sent both pairs.
Terrific. Great customer service. Took care of the mistake I made placing my first order. Absolutely will recommend to our friends.
Very polite and helpful. Satisfactory service. The glasses are comfortable.
I like almost everything. But I don't like the "try on". I suggest the Zenni kind of Try On.
Super service et livrer dans peut de temps et très satisfait des 4 paires de lunettes
Easy to sort into the styles I know look good on me and trying them on first is amazing.
Great glasses. Exceptional customer service. No issue with refund if required.
Even though I couldn't use the promotions I was receiving the app was easy to use. I found the frame the suited me easily. The prescription was easy to enter. The time I received my glasses was fast and efficient.
Disappointed that it wouldn't accept any of the coupons/promotions codes that I was sent. I would of purchased another pair if I was able to use any of the discount codes but since they were all false I was not impressed.
You had my sizes and everything. I got prescription sunglasses and glasses, polarized and all that. Both under 150$.love them
Was way easier than I thought! And the glasses are perfect.
Tout c'est bien passé mise à part le temps de livraison qui a été longue.
Ce n'est pas la première fois que j'achète en ligne mes lunettes avec EyeBuyDirect.
Des montures à la mode ou encore qui sortent de l'ordinaire et de qualité.
I LOVE my new glasses! They arrived well packaged and very quickly, the prescription is correct and the frames fit well. I saved hundreds of dollars shopping at EyeBuy Direct. Will definitely refer my friends and will purchase again.
All good. If these glasses are as good as I hope they are, I will order more.
Needed advice on reading my prescription, contacted via online. Helpful and informative.
It was great however. I received 2 pairs of glasses with no cleaning cloth. Otherwise, the glasses are great quality. Im happy with them.
You can't beat the price and the quality is good. Definitely would use again. Follow what they have on their website and it was quick and easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members