On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great customer service. Quality parts. Outstanding price
I don't shop anywhere else for custom jeep parts. Very fast shipping and may be the best prices in the market.
Product was what I needed and package was in good shape…
Parts came faster than ordering on Amazon, parts selection is quality and plentiful.
Always a great experience buying parts from here. Quality built parts. Fit great. Look good. Great finish and sturdy build.
Missing essential parts needed to install cover on truck
I ordered the Hd Trail Bumper Set. Shipped on time. Ordering process was easy and intuitive. Had a slight issue with the round fog lights, lenses were scratched. Customer service went out of their way to offer me a replacement set for the product and have already started the process of getting me the new ones. Overall very pleased and will continue to shop with Extreme Terrain. Thank you!
Excellent. There is only one concern when I am looking for an item, the pages indicated free shipping, but when I do the check out I always get charged. Please explain? Thank you
Ordered my Fox Shocks on a Saturday. They were scheduled to be delivered on Thursday. Everything went as planned. I even got my free gloves the same day.
Little hiccup with the shipping process, but they took care of the shipping costs due to this.
What I needed, easy to find, easy check out and good prices...
Ordered Two bumpers one was boxed very well and protected from shipping with no damage the other one was loose in the box; each end was torn out with the bumper sticking out and coating scraped off. Too much to return so I will just touch up myself.
I love extreme terrain I've ordered several things and they're always great however the last order I made I ordered a 3xl shirt and I received a 2xl instead.
Good or bad I never leave reviews. I'm in customer service so I know how maddening they can be but I'm so disappointed!
I purchased a set of Nfab Wheel to Wheel Textured Black side steps. The pic on the Extreme Terrain site shows box like tubing like the Predator Pro steps and the drop step looked like the Pro steps so I thought it was a lesser version of the Predator Pro and I would save a couple bucks. Boy was I wrong. They look nothing like the picture. These are a thick 3" or 4" tube style and the drop step in smaller round tubing as well with a different step pad and look. Totally different! I was excited based on the pics provided on the site only to feel baited to buying what I consider a lesser version.
FedEx was crappy and had a later delivery date than what was expected which happens these days, but the FedEx driver refused to put the large box on my door step and told my 60-70 year landlord who was working outside that she can take it up the steps or it just sits where he leaves it by the road and the box is was damaged and beat to hell so I don't know what to do if I have to return the extremely damaged cardboard box that FedEx beat to hell during shipping and the water damage that made the box fall apart when trying to move it after work. Driver dropped it off on a damp/ wet grass area in front of my place by the road.
Now after reading the return policy on the site I might be stuck with a $587 mistake due to misrepresentation of the product in the photos and the damage to the box due to the delivery method the parts were sent. After a little extra look around even the part numbers are almost the same except the real deal Predator Pro's have a PR on front of part number but everything else is an exact match. They sent me T2282CC-TX from NFab the Predator steps are PRT2282CC-TX. You can see why I didn't notice the situation before it unfolded!
Good product to reduce heat, and keep your jeep protected.
The product got here fast and is exactly what was ordered
Outstanding service I'm very happy with my product can't wait to shop more accessories for my jeep
Absolutely wonderful. I was searching for a part for my 2005 Jeep Wrangler. After being told at the dealership they couldn't find the part. I turned to you guys, and my need was met.
Have yet to install them but they came as ordered, in a timely manner. Look pretty sweet. Don't feel or look cheapy. Looking forward to getting them installed on my truck
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If