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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Ordered a part that arrived sooner than expected. And got installed before a big trip out of town
Mildly built a JKU with barricade products from extreme terrain over the past year, was recently sideswiped by a Tahoe, there was no damage or issues with the jeep just like running a slider around a tree. Now looking to upgrade and protect a new Tacoma.
Extreme Terrain always makes acquiring the next part/accessories quick and easy!
Always easy to find the parts I want. I was able to get an open box item at a nice discount in great condition.
Arrived on time as mentioned. Product as advertised. Very satisfied.
I have ordered many items from XT. Shipping is always fast and had good experiences.
There was an issue with shipping, the customer service representative worked hard to resolve the issue.
For some odd ball reason Toyota didn't put tow hooks on the new Tundra. I was looking for some, and found these. They are cheaper than the TRD hooks buy about 30 bucks so I bought them.
Extreme Terrain have a great line of products and what set you apart from the competition is that your product demonstration by videos is amazing. From beginning to end should leave little doubt for knowledge about the products and also how to install it. Great job.
Have had items needed in stock and have always arrived early
Ive ordered from the other big jeep website a few times. Ever since I discovered this place I haven't went back. The orders are more accurate, prices are better, better brands and variety, and when I use it the customer service is really good.
I ordered a radiator on a sunday. I contacted the sales team and they verified it was in stock and would ship next day and arrive on Weds. I checked online Tuesday at lunch time and web site still showed it arriving on Weds but did not show a tracking number. I contacted the sales team again and was informed that the radiator was on back order and would not ship for 10 to 15 days. They never informed me that it was on backorder and if I hadn't called to check on the tracking I would of been screwed as I was planning on driving 140 miles on Saturday to fix the jeep and get my other car back from my son. I wanted an all aluminum radiator not the plastic tank units sold at local parts store. I ended up ordering an identical unit from amazon for the same money.
Price was right and shipping was fast. Had to return the one I got from Amazon, not this one!
This running board does not fit the 2025 Jeep Gladiator. There is an L bracket mounted to the front, passenger side of the frame that prevents the running board bracket from mounting to the truck. Extreme Terrain acknowledged that this is a frequent complaint and they recommended I grind off the bracket from the truck frame. Terrible customer service and a complete waste of time.
Hello Brian,
I'm sorry that the front passenger side step bar is having issues being installed due to a bracket attached to the Jeep's frame. I see you are currently working with one of our return techs, and he is the best option to provide you with accurate information as well as a resolution to this matter. I apologize for the installation video not being clear and for mentioning this as well. I understand that this was one of your concerns, as it should be. I really encourage you to continue working with the return tech, and if necessary, we will absolutely accept this back as a refund to your original method of payment.
Thank you,
Allison
Called Rich to order a new ARB compressor with mount. He, as usual, got me what I needed along with a friendly chat.
Quickest shipping and best customer service I've ever encountered.
Waiting for item to be shipped, then I will provide a written experience
Fast and easy. Their customer service is helpful and friendly. They walked me through everything I needed to get my order placed.
I liked the app a lot better then the website, I have ordered a lot of stuff from your app and have to go to the website now
Hey David,
I'm sorry that the app isn't available anymore at this time. I'm not saying it won't come back one day, so please continue to keep an eye out. For now, as you mentioned, please continue to use the mobile site or contact our Sales Techs for all of your automotive needs! We look forward to your continued business with us.
Allison
Wide selection of products fitment is good. Very satisfied.
Not the first time I have had wrong parts. A year ago I bought a Jks 3.5 in lift that was suppose to have fox shocks. When I called customer service they said that I could not prove it so I get what I get or send the lift back for refund as my jk sat in the garage on jack stands waiting for the lift to be installed.fast forward a year jks shocks are seeping oil. Fast forward bought the big break kit came in and one box was taped back together and I was missing parts.keep in mind I did spend the extra on safe shipping and it ment nothing I had to take pictures to prove what I had.and again my jeep sat on jack stands waiting 7 to 10 days for the parts to get to me.less then impressed.
Hello Ryan,
I'm so sorry for everything that occurred with this order. You are absolutely correct that this was not a good experience, and you have every right to feel frustrated with us. I left you a voicemail advising you of the steps we are taking to ensure this does not happen again. As a company, we do not take this lightly. I have also issued you promotional credit as promised. In the meantime, please feel free to reach back out to me if you need anything else.
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Charles,
I'm so sorry to hear that your radiator was not in stock and would not arrive as you expected or where promised. I could not locate an order for you using your email to verify this information or to look further into this for you. I sincerely apologize for the inconvenience we caused you. If you would like us to look into this further, please contact me at ext 1896 and provide your order information. In the meantime, if there is anything else we can assist you with, please let us know.
Thank you,
Allison