business logo of Extreme Terrain

Extreme TerrainReviews 7,554

4.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
How would you rate Extreme Terrain?
grey star
grey star
grey star
grey star
grey star

Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
220
This company responds to reviews on average within 5 days

Instant Feedback

49,720 reviews

We monitor reviews for authenticity

Missouri
2 reviews
0 helpful votes
Follow John K.
Unfollow John K.
Share Review
Report Review

Great variety of tj parts
August 7, 2023

SO far extreme terrain has had everything I've needed.

Date of experience: August 7, 2023
Colorado
1 review
0 helpful votes
Follow Jhunne S.
Unfollow Jhunne S.
Share Review
Report Review

Fast and efficient delivery
August 7, 2023

Excellent experience no pressure always good and fast delivery

Date of experience: August 7, 2023
Texas
1 review
0 helpful votes
Follow Zach E.
Unfollow Zach E.
Share Review
Report Review

ZachP
August 7, 2023

EX has been a good company to order from. From my orders so far they really seem to care about there customers. Thank you!

Date of experience: August 7, 2023
Washington
1 review
0 helpful votes
Follow Rachelle M.
Unfollow Rachelle M.
Share Review
Report Review

Fast shipping
August 7, 2023

I received my item within a few days and it was exactly as described

Date of experience: August 7, 2023
Georgia
2 reviews
0 helpful votes
Follow Glenda V.
Unfollow Glenda V.
Share Review
Report Review

Excellent customer service
August 7, 2023

They always answer all my questions and walk me through getting what I needed.

Date of experience: August 7, 2023
California
1 review
0 helpful votes
Follow Carlos O.
Unfollow Carlos O.
Share Review
Report Review

NFAB side step
August 7, 2023

Always a great experience with Extreme Terrain. Everything arrived in a timely manner and was intact. I couldn't have been more satisfied.

Date of experience: August 7, 2023
Illinois
1 review
0 helpful votes
Follow Michael F.
Unfollow Michael F.
Share Review
Report Review

Great ordering experience!
August 7, 2023

Was looking for a part to fix an issue with my 2019 Jeep JL Rubicon. I had previously ordered from Amazon but the part came in and wasn't correct even though it stated it was for my Jeep model. On July 31st I logged onto Extreme Terrain and quickly found my part - MotoFab Metal Sun Visor Repair Clips (18-23 Jeep Wrangler JL) Item #: J*******. I placed the order that day and it arrived just 3 days later on July 3rd. The instructions were easy to read/follow & within 10 minutes I had the part installed on my Jeep. Very happy with the item and the ease of purchase.

Date of experience: August 7, 2023
Pennsylvania
1 review
0 helpful votes
Follow taylor U.
Unfollow taylor U.
Share Review
Report Review

Easy and quick
August 7, 2023

Shipping was quick, and the quality is good. Very satisfied.

Date of experience: August 7, 2023
Illinois
1 review
0 helpful votes
Follow K U.
Unfollow K U.
Share Review
Report Review

Part listed and packaged incorrectly
September 6, 2023

I received the item I ordered but went to install it and discovered it just plain does not fit the JL like the site listing said it did. The package also said JK and JL on it. After finding it wasn't even close to fitting, I looked closer at photos in the listing and can see that it is designed to fit some other, older model with different bolt locations, I did a return. I was disappointed to have to go through all that hassle and then have to look elsewhere for an item on another site that would fit at the last minute. I wish someone had done due diligence and checked the fitment of the product before listing it as a JL Item. This may have been an isolated issue but it turned me off to Extreme Terrain.

Date of experience: August 7, 2023
Support R. — Extreme Terrain Rep
over a year old

I am so sorry to hear about your experience.
Thank you for speaking with me.
If you have any other questions-
Please let me know.

Amy
EXT 1257

Georgia
1 review
0 helpful votes
Follow Jesse U.
Unfollow Jesse U.
Share Review
Report Review

Great and Easy Experience
August 7, 2023

Shopping no the website was easy and shipping is fast. No issues installing parts on the Jeep.

Date of experience: August 7, 2023
Texas
1 review
0 helpful votes
Follow Ricardo B.
Unfollow Ricardo B.
Share Review
Report Review

Damaged bumper
September 6, 2023

I received my bumper and it was damaged scratched from one corner.

Date of experience: August 7, 2023
Support R. — Extreme Terrain Rep
over a year old

I am so sorry to hear that.
If you have questions or need assistance with your bumper-
Please contact our customer service.
We are happy to help.

Amy
EXT 1257

Ohio
1 review
0 helpful votes
Follow Jeffrey E.
Unfollow Jeffrey E.
Share Review
Report Review

Jeep Cherokee
August 7, 2023

Fast shipping. Looks well built. Haven't installed it yet.

Date of experience: August 7, 2023
Michigan
1 review
0 helpful votes
Follow Chris M.
Unfollow Chris M.
Share Review
Report Review

Dishonesty in delivery
September 6, 2023

I came to this web site because it claimed to be able to deliver the products I was looking for with in days. Through the whole process the web site showed that my products would be delivered within days of my order. Some of the products I ordered came as stated by this web site, but over half of my order did not show. When I contacted this web site, they eventually told me that the products would not be delivered for another month. I understand that the products were coming straight from the supplier, but until I called them I would have never known that my products would not show for another month. The tracking portion of the web site still showed the original delivery date for those products the day I finally contacted the web site.

Date of experience: August 7, 2023
Support R. — Extreme Terrain Rep
over a year old

I am so sorry to hear about you experience.
I have left you a voicemail after I reviewed your order.
If you have any questions, please let me know.

Amy
EXT 1257

Arizona
1 review
0 helpful votes
Follow Eric E.
Unfollow Eric E.
Share Review
Report Review

37" Tire Cover
August 6, 2023

I was able to find a 37" Tire Cover on your site. Even ordered an open box for savings. Great product!

Date of experience: August 6, 2023
California
2 reviews
1 helpful vote
Follow Jesus G.
Unfollow Jesus G.
Share Review
Report Review

Quality Jeep Parts
August 6, 2023

Overall I never had bad experiences with any of the other company extreme terrain fall under like American muscle and trucks which I have bought parts from!

Date of experience: August 6, 2023
North Carolina
1 review
0 helpful votes
Follow noah U.
Unfollow noah U.
Share Review
Report Review

Jeep fog lights
August 6, 2023

Nice looking fog lights, but they did not come with any mounting hardware

Date of experience: August 6, 2023
Michigan
1 review
0 helpful votes
Follow Brian Y.
Unfollow Brian Y.
Share Review
Report Review

Tow my Wrangler
August 6, 2023

Order came as stated. But before I installed I did some measurements. Two issues came up.
#1- If used the 3 inch. Extension my wife would not be able to reach the petals even with the seat all the way forward. #2- As i am using the Wrangler as a tow car behind my motor home having the seat starting 3 inch further back the Patriot Braking system will not work properly. So I will be returning the order un opened.

Date of experience: August 6, 2023
Texas
1 review
0 helpful votes
Follow Pamela H.
Unfollow Pamela H.
Share Review
Report Review

Satisfied
August 6, 2023

Excited as I just got the Jeep wrangler sahara 4 door. Replacing things and buying new things for it.

Date of experience: August 6, 2023
North Carolina
1 review
0 helpful votes
Follow Diane N.
Unfollow Diane N.
Share Review
Report Review

Predator Grille with Led lights
September 5, 2023

Extreme Terrain was wonderful quick delivery. Unfortunately the led lights on one side of the grille do not work. I need to contact customer service to see if they can replace the led lights

Date of experience: August 6, 2023
Support R. — Extreme Terrain Rep
over a year old

Thank you for your feedback.
If you need any assistance please reach out to our
Customer service. We are happy to help.

Amy
EXT 1257

Texas
1 review
0 helpful votes
Follow Sean T.
Unfollow Sean T.
Share Review
Report Review

Awesome
August 6, 2023

Super easy shopping the site. Plenty of reviews of products to answer questions. Parts in stock! Easy one stop shopping for just about all your Jeep needs! Super fast shipping I always seem to get what was ordered on time or early. Returns are easy too. Been shopping with them since I got my Jeep in 2015.

Date of experience: August 6, 2023