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ExpressPassport

Overview

ExpressPassport has a rating of 3.9 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ExpressPassport most frequently mention customer service, post office and easy process. ExpressPassport ranks 3rd among Passports sites.

service
5
value
4
shipping
5
returns
4
quality
4

Instant Feedback

1 review
How would you rate ExpressPassport?
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Gerrard H.
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Totally professional service and well explained in my communication with your agents as to the process to follow. I received my new passport roughly 24 hours earlier than expected. Thanks very much

Date of experience: July 25, 2019
Kari B.
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Shout out to the entire company at Express!
May 30, 2018

Shout out to the entire company at Express! Y'all saved my trip. 3 passports in 4 days. I shopped around and I'm really glad I went with Express Passport. Thanks!

Date of experience: May 30, 2018
Ian T.
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Even with the government shutdown the service went well and passport arrived in time. This is not a cheap option though so expect to pay a high premium for it.

Date of experience: February 4, 2019
Kelly D.
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The process was easy and fast
October 11, 2018

The process was easy and fast. The directions were very clear on completing everything before getting mailing instructions. Dropped it off and 10 days later my renewed passport.

Date of experience: October 11, 2018
Erica T.
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The woman that helped me was very kind and thorough. It was an easy process to get my passport in 4 days, including shipping and delivery. Thank you Express passport for saving our trip!

Date of experience: May 30, 2018
Mary A.
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Everything was done & so appreciated only thing I thought I would have received the 10% discount that was offered for me to sign. Yes I would send my friends to you for the a new passbook ASAP...THANKYOU!maryann kepple

Date of experience: October 16, 2018
Erik S.
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Fast service and helpful representatives but next time i will try to renew well before my trip. Very stressful but the process was easy and express team was confident with each step

Date of experience: April 16, 2018
Rob T.
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Straightforward service
May 29, 2018

Straightforward service. You pay to get your passport much faster than the post office does it. Reliable, fast, and pretty easy if you read the instructions.

Date of experience: May 29, 2018
C S.
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I couldn't believe this wasn't a scam when I first Googled it. It's not! It's entirely legit. I had a job interview overseas, my passport had expired, and I had ten days (total, not business days) to get a new passport. Expresspassports completely saved my bacon. Thanks!

Date of experience: August 4, 2019
Ann C.
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Answered every question I had with confidence
April 16, 2018

Answered every question I had with confidence. Honest customer service too, even recommended a slower speed since I didn't need 24 hour service. Thank you.

Date of experience: April 16, 2018
Eilzabeth S.
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Very fast service
November 10, 2019

Very fast service. Customer service not available on Sunday's so take that into account. Super easy process.

Date of experience: November 10, 2019
Mike T.
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I made a couple of omissions on my application. I was contacted immediately to make the corrections, and the process sailed through without difficulty.

Date of experience: June 26, 2018
Sully Y.
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Absolutely professional and promt service just as advertised.

The entire process is simple streamlined and very well guided.

Thanks for making my trip to Cabo possible!

Date of experience: October 16, 2018
Karrie W.
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I must say this, I was calling every 1/2 hour to find out what next step to take. Lovely people and patient. The website is tricky and I had to resubmit 3 times. But wil definitely recommend.

Date of experience: October 2, 2018
Alma R.
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Expresspassport.com gave us the best service possible. The only suggestion that I would offer is that on Expresspassport's website, there should be an explanation that the Long Form Birth Certificate needs to be provided for a new passport application, as the US authorities won't accept the Short Form birth certificate.
We provided what we had, the Short Form Birth Certificate. The Long Form has a bit more information about the location of the birth. This delayed us for weeks, but the delay was actually from the Texas bureau in Austin that is responsible for Birth Certificates. If I would have known that Texas's idea of expedited service is shipping only, they still had a 1-2 month wait for the document, which forced us to cancel our overseas trip. I should have driven the 500 miles to Austin and picked it up same day. The good news is that Expresspassport waited the 6-weeks with us for the docs instead of closing the file. They did their part very expeditiously and professionally. I would recommend them to anyone.

Date of experience: October 2, 2019
Monica K.
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Found the whole experience very rewarding
November 5, 2018

Found the whole experience very rewarding. Had a tight deadline to get the passport and they more than delivered for me. Very nice and helpful customer service.

Date of experience: November 5, 2018
Martie V.
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They were very helpful with questions I had about the forms and actually explained to me how to save $70. I could not believe how fast I received my passport!

Date of experience: October 11, 2018
Dalton W.
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Got my children's passports in time for our vacation. Good thing too because I coudn't change the flights. Thank you to the Express Passport Company for making it happen. Much apprecaited.

Date of experience: May 31, 2018
Thomas M.
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Expresspassport followed through on all that was promised, The staff we had contact with was friendly, patient, and knew the answers to our questions. The process was made as stress free as possible.

Date of experience: May 3, 2019
Brandon R.
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I just tried to leave a review but the page crashed. Anyway, good service. It saved me a trip to Chicago or Detroit. Express Passport expedited my documents and I didn't have to cancel my trip.

Date of experience: June 5, 2018