Express has a rating of 2.0 stars from 421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Express most frequently mention customer service, credit card, and online order problems. Express ranks 440th among General Apparel sites.
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I visited the Express office at 5310 N 99th ST IN Omaha,Ne. As of thus far it has been an easy process. The receptionist was outstanding and very helpful.(Trina) I am looking forward to a great experience.
This company policies are unethical and they use trickery to make a dollar. I attempted to cancel an online order around an hour after purchase. After chatting on line with two customer services reps, calling customer service and a text message from a supposed supervisor; I was told order could not be canceled. I was charged $8.00 for shipping/handling and must drive approximately 20 mile or pay postage to return the item I didn't want.
Beware of express commenity bank fraudulent activity. It will take 10-15 days for them to withdrawl payment from your account then they rack your credit card with multiple late fees and extra beware of this scam. The company is complete crooks hope this store goes out of business for their unethical scams of ripping the American citizens off. And making money from ppl with late fees and returned ck fees
Products used:
Supervisor is worthless uneducated
God forbid you make a mistake on your order. I needed to changed the shipping address after I ordered my clothes and they wouldn't let me change the address and the order hadn't even been processed. All because I called 40 minutes after and not under 30 minutes after I made the order. What kind of rule is that?
So not only could I not get my clothes, I didn't get a refund either and I'm out $80. They said take it up with the delivery service, even though THEY wouldn't let me change my address.
I've shopped here for the last 15 years and I'm absolutely done.
Wish I could rate a 0. Just went in to shop casually for some basics when I notice EVERYthing in Express is, evidentially, see-through. This isn't buyable to me! :( lmk if you found something not see through besides jewelry.
Express is trash! I sent $200 on boots that was sent used and worn out! The exchange pair was worse!
I was and A-List member for many years and purchased nothing but Express clothing for everything. Suits, Jeans, Dress Shirts, T-Shirts, Underwear, Socks, Ties, Watches, and Sunglasses. The designers for Express have really changed the styles that I cannot order anything but solid black t-shirts and underwear. Get back to what made Express the leader of professional clothing. -Andy
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Love the quality of Express clothing, just cannot stand that they change the design so often to appease what's going on in the world. I get that you should adjust, but Express is expensive and in my opinion for professional and casual design. They seem to have fallen away from what made their brand so popular. They used to have a lot of solid pastel colors, now there's just too much going on.
Love Express, but please bring back nice clothing that is just simple but colorful without all the flowers and designs. Thanks
Called customer service stating my order never came. Sheen answered that didn't understand English well. Ask to speak to a supervisor, they left me on hold. Terrible customer service, I also called Friday
I absolutely love Express, they made it easy to purchase and return but you'll have to pay $6.99 for returning. I recently gave a bad review on the dress I bought via Express and at the same time, I post another good review on the 2nd item at a similar time. The good review went public on the Express website however I checked the bad review on the dress I bought a few days later. I noticed that it never posts. Apparently, Express filters out the bad reviews on their website. Huge disappointment because I use reviews for my purchases.
Tip for consumers:
always read the reviews before making any purchases.
Products used:
tops and dresses.
I have been an Express customer for 25yrs and love their clothes. Their customer service has gone down hill. No one is helpful, they barely speak english and keep you on hold for 20min to the same song over and over. All I wanted was to exchange a shirt for a bigger size and the rep couldnt comprehend it. Get service agents in the US and stop getting foreign reps that cant understand your simple request.
Well, these turned out to be way worse than expected, i stil wear them but the fabric looks cheap and it's overpriced
The quality of the clothes are very poor and the design are horrible. Way better quality 5 years ago and design were more classy that is reason I do not shot there anymore
Tip for consumers:
The quality of the clothes are very poor and the design are horrible. Way better quality 5 years ago and design were more classy when they just started it now the design are terrible and very poor quality and over price for what is become!! I do not shop here anymore for that reason!!!
I have purchased fromExpress regularly for many years and have had great luck finding tops, dresses and jewlery. Not as much success with pants or shorts, but I can be picky.
Products used:
Jewelry, tops, dresses, belts both men and women’s clothing
I love Express but I'm thinking about paying off my Express credit card and canceling it all together. Every coupon offer the store has is full of restrictions. Really, what's the point!?!
Update, 1 week later:
Express did contact me and offer me a full refund. Too bad it was such a hassle in the first place. I have updated my review from 2 to 4 stars, as at least I'm not out the money.
Original Review:
I was happy to use the online order system, searching was fast and easy. However, when I discovered that my shipping address did not match my billing address, I contacted them immediately to change my shipping address. Mere seconds after placing my order, I was told it was "too late" to make any changes. The sale was final, even though I'd never see me shipment. I contacted them again, asking them to cancel the shipment and refund me, but they once again said I'd need to return the package to receive a refund. I guess I'm just out $140, until I dispute this with my credit card.
I purchased a suit from Express Clothing in Roosevelt Field mall in Westbury/ Garden City NY as a gift. So I removed the tags and boxed it as a gift. The suit did not fit the person so i attempted to return and I returned within the allotted time frame on the receipt.
They did not, with a condescending tone, allow me to return the suit which was in perfect condition
Make sure you fully understand the return policy of any store.
I will never shop at express clothing again
I ordered from express.com everything was ok except the quality of the products I'm a little bit disappointed..
This company policies are unethical and they use trickery to make a dollar.
I attempted to cancel an online order around an hour after purchase. After chatting on line with two customer services reps, calling customer service and a text message from a supposed supervisor; I was told order could not be canceled.
I was charged $8.00 for shipping/handling and must drive approximately 20 mile or pay postage to return the item I didn't want.
Their clothes have the good quality materials and the shoes you can never go wrong with express😊😊😊😊😊
I Used to love this brand and would take any chance I got with new clothes on them. Now it seems they no longer care about providing a service that requires clarity. I ordered from them to have everything in the store so I could pick it up in person. Not only did they split my order but I never received the rest of my order. When I asked they reship it to the store they not only reshipped it to me which I did not want they could no longer cancel it.
Tip for consumers:
The Express Site chat system breaks so often that talking to anyone is frustrating
Returned a item today and Tammy the store manager went above and beyond for me and was so patient and professional. Thank you so much Tammy and the express team looking forward to future purchases at one of my favorite stores.
I attempted to purchase several items from their website, and after several attempts, I was unsuccessful. The first attempt, they cancelled all my items almost immediately after purchase. After calling customer service I was told that I ordered too many items at once and was asked to try again making sure I ordered less items. I attempted a second time, placing two separate orders and again, both orders got cancelled almost immediately. I called customer service a second time and was told that my orders were cancelled because the email and billing addressed provided during checkout did not match the baking institution. This was obviously wrong... Banks don't rely on personal email addresses to verify transactions and my billing address was indeed correct. Additionally, customer service seems to be overseas and the staff seems to have very little knowledge on what's going on. Oh yeah, and I'm still waiting on over $3000 from those three failed purchases to be released back to my bank.
Products used:
None. Everything was cancelled.
I needed new clothes for my new job. I placed order online only received half of the discount from coupon. The customer service rep said because sale items couldn't receive the full discount. I asked for a supervisor waited 10 minutes on hold and was disconnected. I call again the rep said she would give me expedited shipping at no charge because I was so upset. She said it would take 5 business days for me to see the $15 credit. The next day I see an unauthorized additional $38.49 charged to my debit card. They said this was because one of the dresses was being shipped out separately. I already paid for this dress. They said these funds were on hold to make sure I had funds on my card t since the dress was being shipped out separately and would fall off my account in 5 days and nothing further could be done. I order from Amazon all the time and they divide my shipments up and never billing disputes ever! I called my bank and told them this amount was unauthorized and blocked Express from having access to my debit card anymore since they lost my trust. From now on I will only shop in the stores and will never use my debit card again. I do like their clothes and have had positive experiences in the stores only. Stay away from shopping on express.com unless you enjoy being aggrevated and being overcharged.
Express offers great styles, and if you wait for sales, the prices are reasonable too. But lately, things seem to have gone downhill with the brand. I had multiple in-store experiences where the store seemed seriously understaffed and they had teenagers (the manager's kids maybe?) helping. They didn't seem to be trained and had no clue what they were doing, so I doubt they were paid staff. I also ordered items online that I planned to pick up in the store, which were never prepared for me. I got an email confirmation that the items are ready for pickup, yet when I went to the store, the staff claimed that they never got my order. The store was in an incredible disarray, so my guess is that they were just too overwhelmed to deal with online orders. I am also having issues receiving a refund for items I returned weeks ago. The in-store staff member handling the return seemed very confused about the process, so he probably messed up something. Now I keep contacting customer service to get that refund and they keep telling me to wait because refunds take time. Today, three weeks in, they finally confirmed that the refund was never initiated and they will initiate it now, but I still have to wait another week and a half before I get my money back... if I get my money back. I may still need to call a few times before they finally process it. Such a mess!
Products used:
Dresses, blazers, tops, pants, suits, etc.
My wife bought me these jeans late last year. They have been worn a handful of times before the waist seam started coming apart and a weird thing started happening in when washed and dried with my Levi jeans...
After contacting Express to let them know they were only interested in me finding my receipt when clearly these are fairly new Express jeans...
Tip for consumers:
Some Express jeans are not made very well as evidence of the photo. These jeans lasted less than 6 months and had already had seams come apart and developed an odd shrinking of some threads running horizontally in the jeans.
Products used:
Jeans
The online store is terrible but the stores are wonderful. I ran into problems shopping online.
…you want to be bothered by constant emails that, apparently, you cannot truly unsubscribe from. I've never bought anything from Express and yet they constantly send emails to me. I've "unsubscribed" countless times but continue to receive their trash advertising emails. This tells me that Express is not a trustworthy company and they represent all that is bad in US business practices. Commercial Terrorism!
Products used:
None
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