Elizabeth R.

I needed new clothes for my new job. I placed order online only received half of the discount from coupon. The customer service rep said because sale items couldn't receive the full discount. I asked for a supervisor waited 10 minutes on hold and was disconnected. I call again the rep said she would give me expedited shipping at no charge because I was so upset. She said it would take 5 business days for me to see the $15 credit. The next day I see an unauthorized additional $38.49 charged to my debit card. They said this was because one of the dresses was being shipped out separately. I already paid for this dress. They said these funds were on hold to make sure I had funds on my card t since the dress was being shipped out separately and would fall off my account in 5 days and nothing further could be done. I order from Amazon all the time and they divide my shipments up and never billing disputes ever! I called my bank and told them this amount was unauthorized and blocked Express from having access to my debit card anymore since they lost my trust. From now on I will only shop in the stores and will never use my debit card again. I do like their clothes and have had positive experiences in the stores only. Stay away from shopping on express.com unless you enjoy being aggrevated and being overcharged.