Expedia CAReviews 261

I booked flights thru Expedia, for a European trip and cruise, which as a senior, required saving for years. The agent misspelled my name. I contacted Expedia and asked that it be corrected. They can /will not and asked me to wait 72 hours, 3 days, for the airline to correct the mistake. I waited 4 days without any response. I contacted Expedia again and was told they can do nothing and that the airline must approve a name change. Btw, they listened to the phone call made, to book my flight, and discovered the agent did not ask my name spelling. I offered to cancel the itinerary, (eventually I would receive a refund) and during the phone call, rebook the same flights. They refused, unless I paid a cancellation fee and pay a higher cost as the air fare has increased since the initial booking- aprox. $1000. To pay for their mistake! I refused as I did nothing wrong. I was told they will contact the airline and to wait another 3 days.The same day, I called Expedia back and said as they made the mistake, they should pay any cancellation costs plus the additional fare, in order to resolve the problem. The agent told me that is against the rule. I asked that a supervisor be consulted. He said he already did. I was again told to wait for 72 hours. I then learned I would not be allowed to board a plane with tickets not consistent with my passport name. The airline says it is Expedia's mistake. Expedia is saying the airline is responsible. I called back again and asked for the Expedia issue escalation process. They will do nothing either, except wait for the airline to approve a name change. The spelling mistake is only one letter missing in my first name. So because of Expedia's clerical mistake I have to pay and additional $1000. To be allowed to be on the flight I already paid for! The alternative is to lose the hotel costs, cruise, excursions insurance and flights - $5500 already paid for. Expedia must make lots of money from their clerical errors.
I have my itinerary with my misspelled name but as a senior, am not tech smart I do not know how to transfer it onto this site. Same with my receipt for full payment.

I booked a hotel room in Japan for 2 nights for 3 people in July, 2022, through Expedia. The original booking was from September XX to XX, 2022.
At that time I was not aware that Expedia charged to my credit card for the room charge of JPY106,098 at the time of booking (I actually think it is not fair to charge right away when the booking is made).
The next day, I had to cancel the booking, so the room charge was refunded.
When I checked the credit card statement later, I found out that Expedia charged CAD1,044.61 when I booked the hotel and refunded me for CAD970.24.
I understand that they used the exchange rate at the time of booking and refund. However, the transaction date for the initial booking and refund was the same date. I don't understand why the exchange rate Expedia used for booking and refund is different so much even though the transaction was done on the same day. It means that I paid CAD74.37 for the hotel I didn't stay. It is a bit too much to consider it as a handling charge. I feel like I was cheated. I feel that the way Expedia treated me is very unfair and dishonest. I would NEVER use Expedia again. And I will recommend my friends and family NOT to use Expedia by telling them my experience with them.

A guy named Ahmed On July 27 2022 called because my flight was canceled, was put in a flight that I could not make, I called Expedia to move my flight to any time other then the one I had been put in and they said they could not help me, I was told if I wanted to be moved to a flight I would have to pay 1000, I asked if there was anyone who could help me and he replied with no, but his boss or supervisor could call within 5 business days, even thought I had to catch a Flight for a wedding with in the couple of days, never would I book with Expedia again.

Friends and i booked a room at a Quality Inn in Michegan. The room was a no cencelation room. This mean "You get a better rate but have absolutely no recourse when you get to the hotel. The hotel was a shambles. The elevator was not working the pool was closed until... Who knows when and the hot breakfast was not hot. They could not find our booking upon arrival, but then told us we were a no show even though it was 4:30pm on the day of the booking?! We were told they would not be able to clean the rooms as they had only one maid. It was so bad the front desk person actually quit while we were there. She came over to apologize for the state of the hotel. She also told us they had fired the laundry service guy that day. During our stay we watched a guest come in with a walker and they told this person his room was on the 2nd floor without saying the elevator was not working. Beyond ridiculous.

I bought a ticket through Expedia in May to Vancouver, but unfortunately, I had to cancel it then Expedia sent me an email with some credits now I tried to use those credits and with the instructions on how to use the credits, and now that I call and tried to use the credits they said I have to call the airline then I called and the airline said it will Expedia then called back Expedia and they said they my credit doesn't have any value even though it says has a value on it, very very frustrated after 5 hours over the phone and four days trying to use my credits at the end, I lost a good deal for my tickets and do not use any credits as it was painful. DO NOT recommend using Expedia specially if you are not sure to take your trip and ended cancel it.

The final cost of package showed by Expedia does not reflect the actual world.
1- Hotel charged me more than what Expedia displayed at the receipt titled "Resort fee/pay at property").
2- Same for the flight. Swoop airline charged me for seat and even carry-on bag addition to the base fare showed in Expedia receipt (almost doubled).
3- The Expedia receipt is vague and uninformative (how much exactly paid for what and what was the FX rate used?).

Arrived at Firefly car rental at the airport to pick up our pre-booked vehicle through Expedia. This company at this popular location was no longer in business. Called Expedia for assistance - couldn't help so rebooked a vehicle for more than double the cost that we had originally booked and I might add, confirmed availability not once, but twice before our arrival. Expedia said they would arrange to cover our initial booking fee.

This turned into a 6 month long fiasco of one agent not telling the other what they had previously told us, few to no notes left of our discussions. End result: they said we were a no show to pick up our vehicle - no refund. How insulting and disappointing having had detailed conversations and providing everything we were asked to provide (e.g., receipts), being told we would be refunded and then getting a completely different result. Expedia does not take care to ensure that the car companies, hotels, etc. that you book through their service will be available when you arrive and if this is the case, based on our experience, you're on your own. Such poor service in our case.

Think hard before you use this company. I made an error booking my hotel reservation and called them minutes later. I was cascaded into a blame game, with Expedia.ca passing the buck and throwing the hotel under the bus. The hotel then blamed them. The result? I was pickpocketed for $200, never actually checking in. They said they felt terrible but couldn't do anything. I had previously trusted this company. I'll never use them again. This was a disastrous experience.

We recently took a road trip. I booked and paid for all my hotels through Expedia 2 months in advance. Upon checkout at the hotels, I asked for a receipt. Each time the hotel receipt was significantly lower than the amount I had prepaid to Expedia. For the duration of our 12 nights, I paid over $350 to Expedia than if I had booked directly through the hotels. I contacted Expedia and they gave me lame excuses for 40 minutes. I finally gave up, but will never book with them again.

Expedia is a company of thieves and liars. I booked a flight that was cancelled by Covid. The airline has refunded these tickets. Expedia refuses to do so. They blame the airline. They blame me. They refuse to refund the money I paid them. I would be happy to join a class action lawsuit.

I booked into a hotel in Nova Scotia through Expedia.ca and found out there were no places to eat within 45 minutes drive.
I cancelled my booking within the allotted 2 day grace period but the charges went onto my credit card anyway. I tried several times to connect with "Customer Service" but always stalled out at the virtual agent stage and could not connect with an actual person to resolve the issue. The virtual agent kept me going round and round, asking the same questions and telling me that my email address was not in their "system"
I truly believe this runaround was designed to make me give up and forfeit the bogus charges to my card.
I resolved this by contacting the hotel directly and was told by the manager that my refund would be showing up on my statement very soon.
Expedia... SHAME ON YOU FOR THIS BS WAY OF TREATING CUSTOMERS! NEVER AGAIN!

This company is more of a fraud! How can you handle people credit cards without having a real costumer services other than automated voice? I should have read these other reviews before using this site. They lied about their cancellation policies. They charged my credit card more than the amount on the point of purchase. I don't know why this company still exist with their bad records. Anyway, I have learnt my lessons. Please people should beware of Expedia.ca!

Expedia booked my flight from Edmonton to Calgary. At Calgary I will have 47 minutes to run from domestic to International and go through immigration in order to catch my flight to London. How does one do that? I phoned Expedia twice and requested an earlier flight from Edmonton. Expedia consultants (Bryce and Alex) lack common sence and are not helpful at all. Expedia is the worst.

Please see below an email that I received - this was the 2nd or 3rd such email since January 6 2022 when I requested a refund. This email was received on May 9 2022.
Please also note a promise to have a supervisor call me within 24 hours.
It has been 384 plus hours since this email and still no call back.
Today on May 17 2022, Expedia again promised that I would have a refund by June 13 2022 - the "reason" this time was that the representative did not submit the request in MARCH for a refund by mistake - I have talked to other reps since March and none have said this?
Good luck to you if you plan on using EXPEDIA in the future. I give them 2 stars, 1 for existing and 1 for answering the phones!
Letter of May 9 2022 follows:
Dear DOUGLAS W... EL,

Thanks for Contacting Expedia for TD regarding your itinerary 721... 14

We are sending you this email as per your request to get a confirmation email regarding your escalation and wanting to speak to a supervisor.

Kindly note that your case was escalated and a supervisor will contact you within 24 hours

Please feel free to contact us on *******492 if you have any further questions. Our Customer Support Representatives are available to assist you 24 hours a day, 7 days a week should you have any questions or need any assistance please don't hesitate to contact us.

Best Regards,
Expedia for TD

Expedia still owe us $500 for cancelled West Jet flights after few months of phone calls. We were able to book the flight 3 days after with email confirmation and credit card charged, we had to pay $326 extra. Today received an email said the flights cancelled, call the customer service, Expedia said the previous agent made some mistake. And today he wanted to charge us $650 more instead. Then I asked to book a 1 way ticket for $251 per person instead, my credit was $244 per person, difference of $7, but the Expedia agent said I have to pay $90 per person instead due to some BS reasons they giving. The numbers don't lie, why they BS their customers. I asked to speak to the manager, the agent said the manager will give me a call within 24hrs, I doubt they will call. I asked to speak to the manager before, 2 months ago, still no call from Expedia yet. I will not use them again, from now on book the flight directly with the airlines.

Expedia allows scammers on their platform and does not vet the retailers on their website. I rented a car through Expedia for a trip to Mexico. Could not find the car rental company from the airport when we arrived. They are called NU car rental but they went under another name when we arrived (Americana). That was suspicious enough but then we were told to pay for a taxi to get to the car rental place from the airport, usually there is a free shuttle service. Finally, get to the car rental company and they said we need to get insurance from them in order to release the car even though we already had our own insurance with multiple credit cards. In addition to our reservation fees, we needed to pay another $525 USD to get the car. Needless to say we were not going to pay that so it ruined our trip because we were left there with two young children and no means of transportation. All our plans had to be changed because of this and we could not find another car last minute in a foreign country. When I contacted Expedia they said there was nothing they could do and that companies were allowed to do this on their platform. How is this acceptable? To see a price advertised and agree to it, make reservations, and then get there to find there are HUGE hidden fees that were never disclosed. What kind of business practice is this? This should not happen to travellers. It's really unethical for Expedia to advertise these companies on their website and then profit on the backs of unsuspecting consumers. I contacted Expedia several times for the past 3 weeks, only to be shuffled around and promised phone calls from managers. Expedia is a trusted website and it should take some responsibility for the retailers they advertise on their platform, but so far they have taken none. That car rental company is still advertising on their website despite informing Expedia.

I was denied a credit for a future flight. The airline Air Canada would not allow me to fly because of their vaccine rules.
So I missed my connecting flight which was booked with Expedia. They refused to give my my 300.60 dollars back. There are no places to make a complaint. Everyone is stealing your money these days. Using covid as an excuse to rob you blindly. Al I wanted was to go bury my mother. Wicked. Abusing the people.

I had a terrible experience with the Expedia Car Rental agency - Orbitz. I booked a car online with Orbitz on March 14,2022 for pickup in Calgary. Confirmation # EAPPpb*******. I read over the page Car Rental Policies including rules and restrictions from Orbitz but I didn't see anything that applied to me. So I completed my transaction and prepaid for the vehicle. When I went to pick up the car in Calgary, I was told the office I was looking for was Routes Car Rental not Orbitz which was off airport property. I had to call for a shuttle! This was not explained to me beforehand. When I finally arranged to go to the off site office I was told they could not rent me a vehicle because I was over the age of 74! But I have a valid drivers license! They still refused to rent me a vehicle. When I returned home I asked for a refund but Orbitz told me I should have read over the Rules and Restrictions. But I did! Then Orbitz said I should have opened the link stating Rules and Restrictions for drivers under the age of 25! Why would I look under this section when I am not under the age of 25. Nevertheless Orbitz continues to refuse me a full refund. Terrible customer relations! So now Orbitz says I have to pay for a service I did not receive. They certainly will not get any repeat business from me.

Try to get a password reset lol, by the time it arrives if ever you lost interest. Try to call them, 1hour wait, use option 1 to have then call you back it goes to a busy signal or basically a hang up situation! Try to do anything on their site, a pop-up comes up saying something went wrong? This company is the worst I've ever experienced. I will never spend a dollar with them ever again. They can use my useless points to try to fix their really lame and broken system. It's a complete joke!