Overview
Evolve Vacation Rental has a rating of 4.5 stars from 983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, great experience and hot tub. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
Complete and accurate details about checking in, and other information. Much better than most Airbnb's.
We had an amazing stay and can't wait to come back! Thank you so much!
Evolve smart rate system allowed our place to be booked for just slightly over half price for Memorial weekend. Yes, the window was closing, however some sort of involvement on my side would have been helpful.
Communication was great. The help desk was good. No problems.
The host is very accessible and the home is super comfortable.
Very happy with the condo. Very clean overall. Had everything we needed. W/D was helpful!
I had a hiccup with my reservation, my fault as I was looking at a friends place that was staying in same city. The person I talked to on the phone, even though I was frustrated because I was at the wrong place and didn't know what to do, was patient and kind. I eventually figured out my mistake and on we went to a wonderful VRBO!
The entire process was easy and quick. Communication with our host was clear and simple. There were no issues, so I can't speak to issue resolution, but I suspect it would've been similar.
I needed to make a change to the cleaning rates for my vacation rental property because Evolve takes a 10% commission from the cleaning fee as well as the pet fee. Because of that I have been paying that extra money to pay my cleaning fees. The process with the Evolve staff to accomplish that was very easy. She was very helpful.
I'm mostly very satisfied with my experience with Evolve. The only issue has been with one staff member. We just don't seem well suited to work together. I requested to not work with her anymore, but she is still my contact person. I have just started having my cottage booked, but thus far the experience has been a very positive one, with the one exception. I would certainly recommend Evolve to anyone interested the service you provide.
Everything from the reservation to check out was seamless. Any questions I had were addressed right away.
Often photos and an owners description of their property lie. In this case, the truth be told, the truth was told. In fact, the property exceeded our expectations. Very clean. Very comfortable. Very complete. Very right.
We were very satisfied with all of our results. Simple to book and all of our needs were met. Thank you for making our trip perfect 😊!
We owners don't have recourse when guest comes and steal or destroy our properties. We can't get the reimbursement for the cost of replacement of it's less than a certain value and the cost to call for service people to come in and repair which is not fair. There should be incidental charges like when these guest check into a hotel.
The neighbor is a skitso and harassed us to the point he came in. As we were only females staying there, we did not feel comfortable staying the second night after showing us he had a key, so we left after the first night. The host refused to refund for the second night saying "he's harmless". Didn't feel like risking being a statistic
Reserved for my mom's b day. It was a really nice condo and the interaction with the management company was very easy and helpful.
We have two listing with Evolve and love Evolve. My son reserved a surprise (Conf #*******) to honor my 70th birthday and I requested consideration for a discount for that rental. I had a 10% discount and waiver for guest service fee, that expired on 5/30. I was hoping to use it, since I was unaware of the plan to book! The request was denied. I am just very disappointed, We are faithful owners, and value Evolve. I hoped we would be as valued. Unfortunately, NOT.
Hi Debbie - we apologize for any miscommunication that occurred and any inconvenience this may have caused for your trip. We have opened a request with our payments and processing team to retroactively apply this discount. Please keep an eye out for communication from our team regarding this request and do not hesitate to follow up with us on social media regarding any additional questions or concerns.
It was odd to book through VRBO but then be forced to deal with Evolve. I booked through VRBO so I could work with their management but was not able to.
The home was well represented on the web site.
It was very clean, well located and well stocked for the enjoyment of the guests.
Very clean house perfect for our little get away trip
In the middle of town. Easy drive to get to anything. Walking distance to the casino and horse races.
This place was perfect for our family of four. The outdoor area is clean and well maintained. The marked walking trails through the woods are so nice. The pond and backyard were amazing. We loved having the big fire pit area for nighttime fun! The cabin was clean and had everything we needed. We are already planning to visit this place again during the winter when the kids get a break from school. Wal-mart and fast food 15 mins away. Cabin easy to find. Private and peaceful! 10/10 BEST CABIN we've stayed in!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stewart - thank you for your review. We're sorry to hear this has been your experience! As you mentioned, items that cost less than $50 are not covered by this program as this is seen as the typical cost of business in the industry and this coverage is meant to protect owners against the larger, unexpected damages that interfere with the functionality of the property and it's amenities, and further impact the experience of future guests. Additionally, we'd like to provide clarification that repair and specialized services are eligible for coverage with the proper documentation. Here is a link to our help center article that further details this coverage: https://help.evolve.com/s/article/risk-protection
We apologize for any misunderstanding regarding this policy and hope that this information is helpful. Please feel free to reach out to our team at 877.818.1014 or via your owner portal with any additional questions.